Remote Program Management Jobs in Rockford, IL (NOW HIRING)

Position Summary
We are seeking an experienced Marketing Operations Resource Manager to lead print, fulfillment, inventory, vendor, and resource management activities supporting U.S. brand and marketing operations.
This role will oversee multiple print and fulfillment vendors and contractors, including Print Procurement Specialists, while managing budgets, purchase orders, inventory, reporting, and operational workflows. The consultant will work closely with Brand Marketing, Marketing Operations, Leadership, vendors, agencies, and technology partners to optimize processes, improve resource utilization, and support successful delivery of business initiatives.
The ideal candidate is a highly organized, analytical, and collaborative professional with strong experience in project management, vendor management, print production, resource management, or marketing operations.
Key Responsibilities
Vendor Management Print, Fulfillment & Inventory

• Oversee daily operational execution of assigned print and fulfillment vendors.
• Monitor vendor performance against SLAs, SOPs, WPI requirements, compliance standards, and deliverables.
• Facilitate weekly vendor and Marketing Operations meetings and ensure deliverables are completed on schedule.
• Facilitate vendor Quarterly Business Reviews (QBRs) and performance reporting.
• Manage print and fulfillment budgets across multiple brand teams, including vendor accruals, purchase orders, and spend forecasting.
• Update POs as necessary and monitor available funding.
• Partner with brand teams to forecast and manage print and fulfillment spend.
• Manage and optimize inventory systems, reporting, and print management processes.
• Oversee distribution of materials, including drop shipments.
• Prepare monthly vendor tracking reports and communicate PO fund availability to stakeholders.
• Lead Print Procurement Specialists in refining print and fulfillment workflows.
• Serve as a key point of contact for vendor-related data, technology, and IT issues.

Resource Management

• Analyze resource utilization, inventory levels, and related data to support prioritization and business decisions.
• Conduct monthly and quarterly print and inventory reviews with brand teams.
• Provide recommendations regarding resource prioritization, volume reduction, expiration, removal, and optimization.
• Lead annual cross-functional field resource audits to support planning activities.
• Develop, execute, and monitor processes for the expiration of digital and print resources.
• Establish, document, and maintain SOPs for resource management, resource removal, labeling updates, and related workflows.
• Identify root causes of resource management issues and implement appropriate corrective actions.
• Continuously identify opportunities to improve resource utilization, operational efficiency, and cost effectiveness.

Reporting & Analytics

• Develop and maintain dashboards, KPIs, metrics, and ad-hoc/syndicated reports.
• Analyze vendor performance, inventory, resource utilization, budgets, and operational trends.
• Provide actionable insights and recommendations to leadership and business stakeholders.
• Identify opportunities for process optimization and improved operational performance.

Training & Team Support

• Onboard and train employees, contractors, and agency partners on resource management, print, fulfillment, DAM processes, and applicable systems.
• Identify process and knowledge gaps and implement appropriate training interventions.
• Provide guidance and support to Print Procurement Specialists and other contractors.
• Promote consistent adherence to established workflows and SOPs.

Veeva & Digital Asset Management

• Partner closely with Marketing Operations stakeholders to optimize print and fulfillment workflows.
• Support integration and workflow optimization between print/fulfillment services and Veeva Vault PromoMats.
• Help optimize the lifecycle management of promotional materials and digital assets.
• Support improvements involving Digital Asset Management (DAM) systems.

Required Qualifications

• 6+ years of relevant experience in resource management, print production, print procurement, marketing operations, project management, or program management.
• Demonstrated experience managing vendors, contractors, agencies, or external partners.
• Extensive project management experience with the ability to manage multiple and varied projects simultaneously.
• Experience managing budgets, purchase orders, vendor accruals, and spend forecasting.
• Strong analytical and critical-thinking skills.
• Experience developing dashboards, KPIs, metrics, and business reports.
• Proficiency with Microsoft Office Suite, particularly Excel and PowerPoint.
• Strong verbal and written communication skills.
• Demonstrated ability to influence stakeholders without direct authority.
• Excellent organizational, prioritization, and time-management skills.
• Ability to manage a high volume of work and prioritize based on business urgency.
• Strong attention to detail and commitment to operational excellence.
• Ability to work independently as well as collaboratively within a matrixed organization.
• Demonstrated program ownership and consistent delivery against commitments.
• Ability to communicate effectively with stakeholders at all organizational levels, including senior leadership.

Preferred Qualifications

• Experience with Veeva Vault PromoMats.
• Experience with Digital Asset Management (DAM) platforms.
• Pharmaceutical, biotechnology, healthcare, or life sciences experience.
• Experience working within a pharmaceutical marketing organization or agency.
• Experience with print production, fulfillment, inventory, or promotional material management.
• Experience managing vendor QBRs and SLA performance.
• Experience developing and maintaining operational SOPs and workflows.