Remote Program Analyst Jobs in Charlotte, NC (NOW HIRING)

Do your Best Work in Mooresville

This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up – we invest in you so you can find your inspiration.

Your Impact
 

The ProServices Program Analyst serves as a critical support partner to the Pro Outside Sales organization, ensuring operational excellence, program execution, and seamless sales support. This role acts as a central point of coordination for key Pro programs, onboarding processes, and strategic initiatives that enable sales teams to perform at a high level.

Key Responsibilities include:

• Serve as Program Owner for the Customer Managed Account Rebate Program, overseeing day-to-day operations, issue resolution, and continuous process improvement

• Case manager for the onboarding of new Outside Sales Associates, ensuring timely setup, systems coordination, and cross-functional alignment

• Manage and monitor the shared support mailbox, prioritizing inquiries, resolving issues, and escalating as needed to ensure timely responses

• Provide strategic and operational support for larger Pro initiatives, sales enablement efforts, and training programs

The primary purpose of this position is to, develop, communicate, implement, and manage the business development, integration, and connection of ProServices business tools and programs into the company. Development and operation of both store internal tools/systems communications and promotions allows the organization to maximize growth objectives for the business as a key responsibility of this position. Specifically this position manages, identifies and makes decisions on the day-to-day communication of ProServices programs. This position interacts with all multiple s of the organization including but not limited to store employees, field management, executive management, vendors, corporate partners, and all departments in the corporate office to facilitate the execution and completion of projects and programs that are identified as critical by the Director and Vice-President of ProServices. This position interacts closely with Marketing, Merchandising, and the communications teams to ensure all Pro relevant information is created, integrated, communicated and leveraged, to maximize the effectiveness of all Pro related efforts. This position makes key decisions on a daily basis, regarding intake of new information, what to do with the information, and resolution communication to affected parts of the organization. This position is expected to make these autonomous decisions with little or no approval from management.

What You Will Do

• Works with and provides input to Marketing teams to ensure connectivity between ProServices efforts and the marketing plan for current and future events

• Manages Marketing assets $1.3+M working collaboratively with Marketing to execute ProServices specific programs. Position uses these resources to oversee efforts with vendors that are executing projects from funds. This position would take on a supervisory role for many vendors who will respond to needs related to the efforts below. This position will provide vendors appropriate information, resources, and funds necessary to execute per the program needs, and will hold vendors accountable to timelines, quality, presentation, and program specifications. Position will evaluate product needs before and after each program to ensure appropriate vendors are used to maximize Lowe’s resources. o Field team tool box o Field team Holiday Thank You kit o Business Development Events o Managed accounts/store support o Team Lowe’s Racing Asset management, allocation, and measurement o Spring, Fall, and Holiday Pro Appreciation Event

• Identifies and drives continuous improvement of current business processes as a result of the downstream effect of broader company initiatives, systems changes, ideation efforts, efficiencies, etc.

• Creates a collaborative environment by working in a team of peers to solve problems and shares information with peers, manager, sales teams, and customers as appropriate

• Collects feedback, analyzes information, develops content, and consults for Pro CSC sales teams of Government, National Accounts, LowesForPros, and Account Executives in all aspects of communications, training, marketing, personnel, etc.

• Identifies needs and develops processes, policy, and training for field teams (AEPs) through: onboarding, training, Q&A, reporting, research, collaboration, resources, strategic planning, and connectivity with other field and store team members; schedules, leads and attends select meetings (physical & virtual), select events, and customer site visits to gain knowledge and provide support to maximize the effectiveness of these occurrences

• Creates innovative and informative training and educational materials, including PowerPoint presentations and documents to educate field, store and CSC personnel on ProServices topics

• May perform research regarding current and potential ProServices customers; makes suggestions to or provides such information to sales teams to optimize sales strategies, promotions and events

• May analyze pro customers’ habits and tendencies, in order to maintain and enhance new programs and processes that will attract profitable Pro business

• Communicates with and interacts with other corporate departments (e.g., Marketing, Merchandising, LOE, Store/Internal Communications, BTV, FP&A, Credit, Human Resources) to learn about and then maintain/enhance existing programs and processes

• Communicates with and interacts with stores, vendors, and outside agencies to maintain/enhance existing programs and develop new programs

• Oversees, develops, and drives the ProServices related Communities via Connections to drive and support all communication, training, and general support/awareness when it comes to Pro initiatives

• Continuously evaluates all Pro store operations and CSC sales support tools for opportunities to improve and allow stores, AEP’s, and CSC teams to collaborate and more easily access information

• Writes communications on behalf of ProServices and VP of ProServices and publishes those communications as emails, EMS, blogs, wiki’s, videos etc. all in an effort to educate and connect Pro teams on key initiatives, events, promotions, etc.

• Presents in classroom setting as needed to educate corporate colleagues on current Pro topics.

• Performs regular local store visits to determine effectiveness of new and existing programs; interviews salespeople in the field and questions pro customers to establish productivity of new programs and processes

• May serve as representative at industry-specific conventions and tradeshows or collaborate with attendees and leverage communication mediums to share relevant outcomes, strategies, or new products/programs

• Performs frequent store visits or inquires with store employees to determine effectiveness of programs, communications, other store tools and resources

• Provides necessary support to ProServices store teams, field management, corporate field teams and corporate management to maximize all sales and growth opportunities for pro sales

• Supports the VP of ProServices with all marketing efforts, communications, blogs, e-mail, and ProServices Community related messaging and collaboration

• Serves as the collaboration consultant for key initiatives like LowesForPros.com, PBM, new programs or field organization communities on connections

Minimum Qualifications

• Associate degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement, if applicable

• Bachelor’s degree Business Administration, Communication, Education/Training, or related field or equivalent years of experience in lieu of education requirement, if applicable

• 5 Years of Relevant professional experience

• 2 Years of Relevant professional experience

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.