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Remote Production Support Jobs in New York (NOW HIRING)

Retensa

AI Product Manager (Remote)

New York, NY · On-site +1

$90K - $120K/yr

AI Product Manager (Remote) Company : Retensa Industry : SaaS Software Technology Department ... Interact with Client Support to gather feedback, analyze product usage, and integrate insights to ...

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How much do remote production support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote production support in New York is $38.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $58.89 per hour, depending on experience, location, and employer.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are the most commonly searched types of Production Support jobs in New York?

The most popular types of Production Support jobs in New York are:

What job categories do people searching Remote Production Support jobs in New York look for?

The top searched job categories for Remote Production Support jobs in New York are:

What cities in New York are hiring for Remote Production Support jobs?

Cities in New York with the most Remote Production Support job openings:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,566 per year, or $38.3 per hour.

Lead Product Manager Remote Assistance

Uber Technologies, Inc.

New York, NY • Remote

Full-time

Retirement

Re-posted 16 days ago

Uber rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

4th of 9 rated taxi private hire

Job description


About the Role
Uber is building the systems, infrastructure, and operating models needed to help autonomy partners deploy commercially and serve riders at scale. As Uber expands support for remote assistance across more partners, markets, and vehicle platforms, remote assistance becomes a core commercialization capability: the human support layer that helps autonomous vehicles navigate ambiguity, recover gracefully, and operate reliably in the real world.
As the Lead Product Manager, Remote Assistance, you will lead the remote assistance product area and own the end-to-end success of Uber's remote assistance product. RA is a critical aspect of Uber's integrated AV support system, and you will play a key role in building best-in-class RA support for scaled commercial AV deployments. You will define when remote assistance is invoked, what operators can see and do, how edge cases are escalated and resolved, and how performance is measured and improved over time. You will work across engineering, product design, operations, safety, systems engineering and partner teams to build a scalable remote assistance product that can support multiple autonomy stacks, different vehicle capabilities, and varying market constraints. You will translate operational and technical complexity into clear product decisions, adapt and evolve Uber's RA product to new partnerships, and scale RA support for key partners globally.
This role is ideal for a product leader with experience in autonomy, remote operations, or other complex real-time systems, and who is comfortable building products where safety, reliability, and operational rigor matter as much as user experience.
What You'll Do
  • Own the product strategy, roadmap, and execution for Uber's remote assistance platform, defining how human operators support autonomous vehicle operations across partners and markets.
  • Define the end-to-end remote assistance system, including operator tooling, escalation triggers, decision boundaries, resolution workflows, auditability, and handoff points between autonomy systems and human operators.
  • Build a scalable product platform that supports multiple partner integrations, vehicle platforms, operating models, and regional requirements without fragmenting the operator experience.
  • Partner closely with engineering and autonomy teams to define system interfaces, backend services, data flows, and latency and reliability requirements needed for high-quality real-time support.
  • Work with operations teams to design operator workflows, staffing assumptions, training inputs, and quality processes that enable effective day-to-day execution.
  • Establish metrics and feedback loops to evaluate safety, intervention quality, response latency, operator efficiency, resolution outcomes, and rider impact.
  • Collaborate with safety, legal, and policy partners to define guardrails, escalation protocols, and incident review processes for remote assistance operations.
  • Drive launch readiness for new partners, features, and geographies, ensuring remote assistance capabilities are in place before commercial deployment.
  • Use learnings from field operations, incidents, and partner changes to prioritize roadmap improvements and reduce unnecessary human intervention over time.
  • Communicate strategy, tradeoffs, performance, and key risks clearly to leadership and cross-functional stakeholders.
Basic Qualifications
  • Demonstrated experience owning and delivering complex, technical products in autonomy, robotics, mobility, or other real-time operational systems.
  • Strong product judgment and the ability to translate ambiguous technical and operational problems into clear product requirements, roadmap decisions, and execution plans.
  • Experience working closely with engineering, operations, safety, and cross-functional teams to deliver end-to-end systems.
  • Experience with human-in-the-loop, remote operations, dispatch, control center, or other workflows where real-time decision-making, latency, and reliability are critical.
  • Ability to define success metrics, prioritize roadmaps, and drive execution across multiple internal and external stakeholders.
  • Strong communication and stakeholder management skills, including experience representing product direction with senior leaders and partners.
Preferred Qualifications
  • Experience working on autonomous vehicles, robotics, or other autonomy systems.
  • Direct experience building, launching, or managing remote assistance, teleoperation, or remote driving systems.
  • Experience in industries such as mobility, logistics, mining, aerospace, defense, or industrial automation where operators support remote or automated assets.
  • Background in systems engineering or experience working deeply across hardware, software, and operations.
  • Experience building products that span multiple partners, platforms, or operational environments.
  • Experience with evaluation, incident analysis, or validation systems in safety-critical environments.
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Responsibilities
For New York City, NY-based roles: The base salary range for this role is USD $216,000 per year - USD $240,000 per year.
For San Francisco, CA-based roles: The base salary range for this role is USD $216,000 per year - USD $240,000 per year.
For Seattle, WA-based roles: The base salary range for this role is USD $216,000 per year - USD $240,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
About Us
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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