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Production Support Manager Jobs in New York (NOW HIRING)

Infojini Inc

Production Support

New York, NY

Every day banks, asset managers, corporations and utilities, across the world, rely on company ... Production Support Location: New York City, New York Duration: Full Time

Spruce Infotech Inc

Production support

New York, NY · On-site

$18.75 - $23.50/hr

We provide our clients with various services that help them to manage, control and transform their ... Production support Location : NYC Duration of Hiring 6 months

mThree

Production Support Analyst

New York, NY

This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge ...

IsoTech Staffing

Production Support Engineer

Old Greenwich, CT · On-site

$44.50 - $58/hr

The role involves software deployment, managing the production environment, and collaborating with ... • Support and monitor the production environment • Build working relationships with trading ...

Synechron

Murex Production Support

Manhattan, NY · On-site

$135K - $155K/yr

Manage and track vendor cases, including evidence gathering, reproduction steps, and validation of fixes * Support production releases, emergency changes, and maintenance activities with pre- and ...

mthree

Production Support Analyst

New York, NY · On-site

This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge ...

mthree

Production Support Analyst

New York, NY · On-site

This is a position of Production Management team in NY supporting the Client Portfolio Risk and Margin plant that covers both the Institutional and ETrade Margin and Risk business across PB Hedge ...

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Production Support Manager information

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How much do production support manager jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for production support manager in New York is $38.25, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $58.89 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in New York?

The most popular types of Production Support jobs in New York are:

What cities in New York are hiring for Production Support Manager jobs?

Cities in New York with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,566 per year, or $38.3 per hour.

Production Support Manager Market Risk Technologies

Brains Workgroup, Inc.

Manhattan, NY • On-site

Other

Re-posted 5 days ago

Job description

<>Our client, a major bank in New York City, is looking for Senior Production Support Manager - Market Risk Technologies
Executive Director Level
New York City Location.
This is hybrid commute, 5 days per 2 weeks in the office.
Salary range 200-250K, plus around 20% bonus, plus great benefits package.

Senior Production Support Manager — Market Risk Technology.
In this role you will lead the operational assurance of our mission-critical platform supporting VaR, FRTB, stress testing, sensitivities, limits, and regulatory reporting. This system operates on a rigorous daily end-of-day (EOD) cycle relied upon by Risk, Finance, and Front Office teams. The platform is engineered for SLO-driven, observability-led operations, with a focus on minimizing manual toil and maximizing reliability.
Currently, the platform is undergoing a migration from SSIS to Databricks workflows. The support function is responsible for maintaining stability and performance on both legacy and new systems throughout the migration, including parallel-run reconciliation and eventual decommissioning of old components.
Key Responsibilities
 
  • Drive stability and incident command for EOD batch processes using Tidal, Airflow, Kubernetes, and Python orchestration, as well as intraday operations, data feeds, calculation engines, APIs, and reporting.
  • Manage the technology plant including clusters, hosts, databases, storage, networks, service accounts, and cloud infrastructure, ensuring optimal capacity, patching, credential management, and secure access posture.
  • Maintain rigorous hygiene of both infrastructure and applications, actively burning down backlogs and enforcing operational discipline.
  • Lead L2/L3 support operations across regions, interfacing effectively with engineering teams.
  • Oversee deployment, change management, audit, and service communication processes to meet regulatory requirements without unnecessary bureaucracy.
  • Champion observability as a product, developing business-relevant SLOs, meaningful signals, and reducing alert noise.
  • Define and enforce the boundary between development and support, ensuring recurring issues are resolved permanently rather than documented in runbooks.

Required Experience
 
  • 10+ years of production support experience in financial services, with at least 5 years leading L2/L3 support across multi-region teams.
  • Hands-on expertise with Market Risk platforms (VaR, sensitivities, FRTB, stress testing, P&L, market data management, EOD batch) at scale where daily cycles are critical.
  • Proficient in Python, capable of confidently reading, debugging, and extending orchestration and support tooling.
  • Working knowledge of enterprise schedulers (Tidal, Airflow) and container orchestration (Kubernetes) within batch-driven environments.
  • Experience supporting data pipelines on both SSIS and Databricks workflows, and comfortable managing a mixed technology estate during migration.
  • Demonstrated ownership of the technology plant and a proactive approach to operational hygiene.
  • Proven track record in incident command and advancing support operations toward SLO-driven, observability-led practices.

Please email your resume or use this link to apply directly:

brainsworkgroup.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=16836489
Or email: igork@brainsworkgroup  .com
Check ALL our Jobs: brainsworkgroup.catsone.com/careers


Keywords:Production Support Director L2/L3 financial banking market risk VaR FRTB stress testing Python Tidal Airflow containers databricks ssis 

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