Remote Production Support Engineer Jobs in Wrentham, MA

Job Summary

At Level Data, we build the data infrastructure that K-12 education runs on. For twenty years, our platforms have connected the disparate systems inside schools and state agencies - student information, educator credentials, special programs, instructional spend - into a single reliable picture that leaders can act on. Our software supports more than 1,800 districts and 20 state agencies across 48+ states, touching the educational experience of over 7 million students. Our fully remote team of engineers, data specialists, and former educators build products that reduce administrative burden and turn fragmented education data into evidence for smarter decisions.

The Engineering organization delivers the systems state education agencies depend on to manage their educator workforce and oversee the districts they serve. We build at the state level, where a single deployment carries every educator record, every district submission, and every compliance deadline in the state - which means reliability, auditability, and the security of sensitive personnel and student data are engineering requirements, not afterthoughts. Our platforms are how states respond to educator shortages at scale, keep credentialing current as requirements shift, and maintain visibility into district performance.

This role is on the Talent team, which delivers teacher licensure and credentialing, district and school accreditation, statewide teacher evaluation aligned to state frameworks, and talent transparency through our statewide educator job board. The team owns the workflows that move an educator from application to classroom, and the reporting that gives agencies confidence in the quality and completeness of what's underneath.

The Software Engineer 1 will report to the Senior Software Engineering Manager.

What You'll Do:

• Deliver well-defined stories from the team's backlog, working alongside teammates who will help you get unblocked and grow.
• Write, test, and debug code across a C#/.NET and SQL Server core, with exposure to React and Node (TypeScript) with Postgres on our newer products.
• Learn the team's codebase and the domain behind it - how an educator moves from application to license, and what the states we serve require along the way.
• Ask questions early andoften andbuild the product and technical knowledgeyou'llneed to work more independently over time.
• Participate in code review, both receiving feedback and learning to give it.
• Contribute to the team's shared work, including testing, documentation, and production support alongside your teammates.
• Participate fully as a member of a self-managing Scrum team, attending all ceremonies and committing to delivery with the team
• Grow deliberately-this is a roleyou'reexpected to outgrow, and your manager will work with you on the path to Software Engineer II.

Required Qualifications:

• Strong computer science fundamentals - algorithms, data structures, and coding fluency in at least one language.
• Foundational full-stack web development knowledge, including how web requests work, the client/server relationship,HTMLand the DOM.
• Familiarity with the software development lifecycle and common practices such as source control, testing, and CI/CD.
• Working knowledge of relational databases and SQL.
• Intellectual curiosity and a strong drive to grow and improve.
• Willingness to ask for help rather than staying blocked, and the ability toretainand build on what you learn.
• Clear written and verbal communication - especially important on a fully remote team, where most of what you learn comes through writing.
• A collaborative disposition and genuine interest in the problemwe'resolving for schools.

Preferred Qualifications:

• Exposure to C#/.NET, or to another object-oriented language such as Java.
• Exposure toJavaScript/TypeScript and a modern front-end framework such as React, Angular, or Vue.
• Familiarity with any major public cloud provider; we build in Azure.
• Internship, co-op, apprenticeship, or personal project experienceshipping workingsoftware.
• Interest in education, public sector technology, or mission-driven work.