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Remote Production Support Engineer Jobs in Pennsylvania

Famous Smoke Shop

E-Commerce Back-End Developer

Easton, PA · On-site +1

$90K - $125K/yr

... production support. This is a strong fit for a developer who enjoys solving practical business ... fully remote. Why Join Famous Cigars * Competitive compensation and benefits. * Meaningful ...

Famous Smoke Shop

E-Commerce Back-End Developer

Forks, PA · On-site +1

$90K - $125K/yr

... production support. This is a strong fit for a developer who enjoys solving practical business ... fully remote. Why Join Famous Cigars * Competitive compensation and benefits. * Meaningful ...

USM

SR APPLICATION DEVELOPER - PEGA Remote

Pittsburgh, PA · Remote

$93K - $128K/yr

Job Title: SR APPLICATION DEVELOPER - PEGA Location: Remote Duration: Full Time Primary Skills ... production support, meeting defined scope, target dates and budgets with minimal or no defects.

Vestwell

Staff Software Engineer

King Of Prussia, PA · On-site +1

$185K - $200K/yr

Provide production support and train junior engineers * Proactively drive the vision for ... Has experience working with and leading remote contractors * Demonstrated experience with Software ...

Branding Brand

Senior Backend Engineer

Pittsburgh, PA · Remote

$25 - $70/hr

This is a fully remote contract position. The candidate must be located in the United States and ... Provide production support through the contract period, including issue triage and resolution Tech ...

Comcast

Senior ServiceNow Engineer

Philadelphia, PA · On-site +1

... remote option.) Job Summary Comcast Business provides connectivity, voice, managed services, and ... Comcast Business IT (CBIT) is part of Comcast's Technology and Product organization and supports CB ...

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Remote Production Support Engineer information

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are the most commonly searched types of Production Support Engineer jobs in Pennsylvania? The most popular types of Production Support Engineer jobs in Pennsylvania are:
What are popular job titles related to Remote Production Support Engineer jobs in Pennsylvania? For Remote Production Support Engineer jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Remote Production Support Engineer jobs in Pennsylvania look for? The top searched job categories for Remote Production Support Engineer jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Remote Production Support Engineer jobs? Cities in Pennsylvania with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Back-End Developer (On-Site - Easton, PA)

Famous Smoke Shop

Easton, PA • On-site, Remote

$90K - $125K/yr

Full-time

Posted 12 days ago

Job description

Back-End Developer
Magento 2/Adobe Commerce | PHP | MySQL | APIs | Integrations
Full-Time | Easton, PA | On-Site
About Famous Cigars
Famous Cigars has roots as Famous Smoke Shop-PA, Inc. and has been part of the premium cigar industry since 1939. What began as a small family business has grown into a respected name across retail, catalog, e-commerce, and hospitality. Based in Easton, PA, we are known for our product knowledge, customer service, and the experience we create for our customers.
The Opportunity
Famous Cigars is seeking a hands-on E-Commerce Back-End Developer to help own and improve the technology behind our online commerce platform. This role is centered on PHP and Magento 2/Adobe Commerce back-end development, including custom modules, APIs, integrations, MySQL, performance, deployments, and production support.
This is a strong fit for a developer who enjoys solving practical business problems across commerce, data, ERP integrations, order flow, and customer experience. It is not primarily a front-end role, although working JavaScript knowledge is required for troubleshooting and cross-functional development work.
What You Will Do
  • Build, maintain, and enhance Magento 2/Adobe Commerce back-end functionality using PHP.
  • Develop custom modules, services, cron jobs, integrations, API endpoints, and automated business processes.
  • Work with SQL/MySQL to troubleshoot data, improve queries, support reporting, and maintain data integrity.
  • Use XML, dependency injection, events/observers, plugins, and established Magento development patterns.
  • Develop and support GraphQL and REST APIs connecting Magento with NetSuite, Celigo or similar middleware, payment, loyalty, CMS, marketing, and operational systems.
  • Manage PHP dependencies with Composer and development environments with Docker.
  • Use Git, pull requests, code review, testing, and deployment workflows to deliver reliable changes.
  • Troubleshoot production issues across application, database, API, and integration layers and complete root-cause analysis.
  • Improve caching, indexing, query efficiency, API performance, platform reliability, and overall e-commerce performance.
  • Use working JavaScript knowledge to troubleshoot storefront behavior and collaborate with front-end developers.
  • Partner with IT and business teams to turn operational needs into practical, maintainable technical solutions.
Required Experience and Skills
  • 3-6+ years of professional back-end web development experience; production e-commerce experience strongly preferred.
  • Strong PHP development experience.
  • Hands-on Magento 2/Adobe Commerce back-end development experience.
  • Strong SQL/MySQL skills, including joins, query analysis, troubleshooting, and performance optimization.
  • Experience with XML configuration, GraphQL APIs, and REST APIs.
  • Experience with Composer, Docker, and Git.
  • Working JavaScript knowledge.
  • Strong production troubleshooting, debugging, root-cause analysis, and communication skills.
Helpful Experience
  • NetSuite, Celigo or similar middleware, ERP, payment, loyalty, CMS, or marketing-system integrations.
  • Adobe Commerce Cloud, CI/CD, Linux, AWS, GCP, Redis, Varnish, OpenSearch/Elasticsearch, message queues, or Magento indexing and caching.
  • Large product catalogs, inventory, pricing, promotions, checkout, orders, fulfillment, and reporting workflows.
  • React, Next.js, headless commerce, GraphCommerce, PWA Studio, Hyva, or similar front-end frameworks.
  • E-commerce security, privacy, PCI, and secure coding practices.

Location and Schedule
  • On-site Monday through Friday at our Easton, PA headquarters.
  • Core business hours are 8:00 a.m. to 5:00 p.m.
  • Occasional flexibility may be needed for deployments, critical deadlines, or urgent production issues.
  • On-call coverage may occasionally include evenings, weekends, or holidays.
  • A hybrid schedule may be considered for the right highly qualified candidate after discussion; this role is not fully remote.
Why Join Famous Cigars
  • Competitive compensation and benefits.
  • Meaningful ownership of Magento, PHP, database, integration, and production-support work.
  • Direct impact on customer experience, site reliability, checkout, and internal operations.
  • Cross-functional exposure and long-term platform growth opportunities.
How to Apply
Submit your resume highlighting your Magento 2/Adobe Commerce, PHP, MySQL, API, integration, Composer, Docker, Git, and production-support experience.
Equal Employment Opportunity
Famous Cigars is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. We do not discriminate based on any protected status under applicable law and comply with all applicable federal, state, and loc

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