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Remote Production Support Engineer Jobs in Connecticut

ESPN

Crewing Coordinator I

Bristol, CT · Remote

$54K - $72K/yr

The ideal candidate possesses a basic knowledge of all phases of remote production operations and ... supported. • Discuss payment terms with technicians at point of hire. Responsible for ensuring ...

The Walt Disney Company

Crewing Coordinator I

Bristol, CT · Remote

$54K - $72K/yr

The ideal candidate possesses a basic knowledge of all phases of remote production operations and ... Willingness to be a team player and help support other coordinators. May be required to be ...

The Whiteside Agency

IAM Operations Engineer

Hartford, CT · Remote

$126K - $208K/yr

Provide production support to various Web Access Management services supported by IAM, including ... Working experience of server administration and usage of remote admin tools * Good knowledge of ...

ITW Avery Weigh-Tronix

Dillon Product Manager

Avon, CT · Remote

$80K - $121K/yr

... Support, Engineering, or Marketing * Must be proactive and display a high level of initiative ... Experience with ITW business and products #LI-Remote Compensation Information: $80,800 - $121,200 ...

ESPN

Remote Encoder Technician

Bridgeport, CT · Remote

$55 - $80/hr

Remote Traffic also provides network return and production returns back to the remote site, as well ... Plan and provide service and support of on-site telecommunications at remote sporting venues.

ESPN

Remote Encoder Technician

Hartford, CT · Remote

$55 - $80/hr

Remote Traffic also provides network return and production returns back to the remote site, as well ... Plan and provide service and support of on-site telecommunications at remote sporting venues.

ESPN

Remote Encoder Technician

Norwalk, CT · Remote

$55 - $80/hr

Remote Traffic also provides network return and production returns back to the remote site, as well ... Plan and provide service and support of on-site telecommunications at remote sporting venues.

ESPN

Remote Encoder Technician

Meriden, CT · Remote

$55 - $80/hr

Remote Traffic also provides network return and production returns back to the remote site, as well ... Plan and provide service and support of on-site telecommunications at remote sporting venues.

ESPN

Remote Encoder Technician

Bristol, CT · Remote

$55 - $80/hr

Remote Traffic also provides network return and production returns back to the remote site, as well ... Plan and provide service and support of on-site telecommunications at remote sporting venues.

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Remote Production Support Engineer information

What is a Remote Production Support Engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a Remote Production Support Engineer, and why are they important?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by Remote Production Support Engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.
What are popular job titles related to Remote Production Support Engineer jobs in Connecticut? For Remote Production Support Engineer jobs in Connecticut, the most frequently searched job titles are:
What job categories do people searching Remote Production Support Engineer jobs in Connecticut look for? The top searched job categories for Remote Production Support Engineer jobs in Connecticut are:
What cities in Connecticut are hiring for Remote Production Support Engineer jobs? Cities in Connecticut with the most Remote Production Support Engineer job openings:
Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Connecticut as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Application Support Engineer - Associate

Application Support Engineer - Associate

iCapital

Greenwich, CT • On-site, Remote

$100K - $130K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

This position does not offer visa sponsorship now or in the future.

iCapital is looking to hire an Application Support Engineer, to join a growing Data Support team. This role is primarily related to production support. This individual will be working with customer support using technical troubleshooting skills focusing on SQL and site administration. This role will also get to work with the Product Development and Engineering teams on resolving customer requests and issues that demand technical knowledge.

Responsibilities

  • Perform root cause analysis of production issues by utilizing SQL to analyze data and coordinate with the Production Support and Engineering teams to resolve issues.
  • Serve as the primary liaison to work cross-functionally with clients, fund administrators, and business groups to manage and rectify data exceptions.
  • Collaborate with Product Managers to define and implement data projects for existing and new features and workflows.
  • Develop exception management tools to strengthen data quality control and produce metrics and dashboards to inform stakeholders on prioritizing resolutions.
  • Define business and technology requirement documents for the Engineering teams to develop new features or to address issues.
  • Develop an in-depth understanding of organizational data flow and its impact on business processes.
  • Write test cases and perform UAT to ensure issues are identified and addressed.

Qualifications

  • 3+ years of business analyst or data application support experience within the financial services industry
  • Bachelor's degree or higher in computer science, business analytics, business administration, finance or in a related field
  • Proven track record of performing root cause analysis and coordinating with engineers on investigation and resolution
  • Strong analytical, problem-solving, communication and relationship management abilities
  • Experience with private equity or hedge fund business and data is a plus

Benefits

The base salary range for this role is $100,000 to $130,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).

We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.

For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us  Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/

iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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