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Remote Production Support Engineer Jobs in Connecticut

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

... Engineer in a primarily remote role (in other companies this person could hold the title of ... Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ...

ADNET Technologies

TAC Helpdesk Engineer

Rocky Hill, CT · Remote

... Engineer in a primarily remote role (in other companies this person could hold the title of ... Provide remote and occasional on-site Level 2 technical support to ADNET clients through telephone ...

KEYENCE

Field Application Engineer '27

Rocky Hill, CT · On-site +1

$53K - $80K/yr

Install and program our products using hand tools or programming languages. * Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100 ...

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Remote Production Support Engineer information

What is a remote production support engineer?

A Remote Production Support Engineer is an IT professional responsible for monitoring, maintaining, and troubleshooting software applications and systems in a live production environment, all while working remotely. They address technical issues, ensure system reliability, and often interact with development, QA, and operations teams to resolve incidents quickly. Their goal is to minimize downtime, optimize performance, and provide timely support to end-users or clients. This role typically requires strong problem-solving skills, knowledge of system administration, and expertise in various monitoring and ticketing tools.

What are the key skills and qualifications needed to thrive as a remote production support engineer?

To thrive as a Remote Production Support Engineer, you need strong problem-solving abilities, solid knowledge of IT infrastructure, and experience with incident management, often backed by a degree in computer science or a related field. Familiarity with monitoring tools (such as Nagios or Splunk), ticketing systems (like Jira or ServiceNow), and scripting languages is typically required. Excellent communication, time management, and the ability to remain calm under pressure are standout soft skills in this role. These capabilities ensure rapid issue resolution, minimize downtime, and maintain seamless business operations in a remote environment.

What are some typical challenges faced by remote production support engineers and how can they be addressed?

Remote Production Support Engineers often encounter challenges such as troubleshooting issues without physical access to hardware, coordinating across multiple time zones, and communicating efficiently with on-site teams. To address these, it's important to develop strong remote diagnostic skills, leverage robust monitoring and collaboration tools, and establish clear communication protocols. Regular documentation and proactive problem-solving also help minimize downtime and ensure smooth operations, even when working remotely.

What are popular job titles related to Remote Production Support Engineer jobs in Connecticut?

For Remote Production Support Engineer jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Remote Production Support Engineer jobs in Connecticut look for?

The top searched job categories for Remote Production Support Engineer jobs in Connecticut are:

What cities in Connecticut are hiring for Remote Production Support Engineer jobs?

Cities in Connecticut with the most Remote Production Support Engineer job openings:

Remote Production Support Engineer jobs near you
Infographic showing various Remote Production Support Engineer job openings in Connecticut as of June 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Recurring Remote Production Support - Associate Director

ESPN

Norwalk, CT • Remote

$22 - $88/hr

Full-time

Posted 25 days ago

ESPN rating

8.2

Company rating: 8.2 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

17th of 78 rated media

Job description

The Recurring Remote Production Support - Associate Director (RIC) position will be responsible for timing working with the Producer and/or Director to support the direction of Remote events or REMI productions by assisting with the preparation and assembly of elements, execution of the show. Job functions include formatting the show, sales deliverables and promos slated for the broadcast window. The Recurring Remote Associate Director must have strong multi-tasking and communication skills, plus leadership qualities. This role is remote based without a corporate office location.

Responsibilities:

  • Assists the Director during a production by timing elements, keying fonts, and coordinating feeds. Maintains communication with live shots by providing alerts and cues, and ensures the proper framing, audio and video levels meet on-air standards.
  • Assists in communication of traffic changes, graphics requests, music cues, and source changes with media.
  • Assists the Director with pre-production elements including billboards, promotions, teases, graphics, special effects and virtual imagery, coordinates video and fonts within the production.
  • Participates in meetings with Production to assist in the development of visual content for the show.
  • On remote productions, assists the Producer and Director in managing game-related responsibilities and traffic. Communicates directly with multiple positions, including the timeout coordinator or red hat to ensure the game and control room are in sync. Generates cards with promotional, sales and editorial copy for talent to read on air. Runs the preproduction session.
  • Takes responsibility for personal development through independent observation and training. Becomes familiar with other positions and equipment in the remote production environment as they pertain to the Associate Director role.
  • Responsible for logging music, sales elements, and commercial integrations.

Basic Qualifications:

  • Basic sports knowledge including format/rules of the game.
  • Ability to follow the game including in-game trends.
  • Careful attention to detail in striving for 100 percent accuracy.
  • Clear, concise, and comprehensive verbal and written communication skills.
  • The ability to work within a team atmosphere consistently being visible and accessible.
  • Conduct oneself with professionalism and integrity within company guidelines and policies.
  • Adaptable, flexible, and motivated to drive results in new and changing environments.
  • Possess a strong computer background with ability to network and troubleshoot.
  • Self-motivated individual who strives to constantly improve processes with new or more efficient uses of technology.
  • Provide technical maintenance for assigned systems and system components.
  • Strong self and time management skills.
  • Ability to work well under pressure in a live production environment.
  • Ability to work weekends, nights and holidays, and travel, when required.
  • An advanced understanding of television production.
  • Valid Driver’s license.

Preferred Qualifications:

  • A minimum of 5 years of production experience or network equivalent.
  • Directing experience.
  • Bilingual language skills (Spanish/English).
  • Extensive sport knowledge including historical information.
  • Advanced technical expertise in computer networking and file management.

Required Education:

  • High School Diploma or Equivalent

Preferred Education:

  • Bachelor's Degree in communications, electronics, television production or related

#ESPNMedia


The pay rate for this remote role is $22.00 to $88.00 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors.

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