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Remote Product Support Manager Jobs in Provo, UT

Weave

Senior Product Operations Manager

Lehi, UT · On-site +1

$118K - $156K/yr

Proven experience supporting annual and quarterly roadmap planning at scale across product and engineering organizations with hundreds of team members, including prioritization, dependency management ...

BILL

Lead Product Manager - Rewards Platform

Draper, UT · On-site +1

... support configurable reward types, merchant offer programs, referral payouts, and AI-driven ... We'd love to chat if you have: * 6 or more years in product management, with meaningful time spent ...

ZAGG Inc

IT Product Owner

Midvale, UT · On-site +1

Proven ability to manage a project end-to-end and drive it through to completion, keeping scope ... Remote work will not be considered at this time. What We're Looking For * An aggressive, results ...

RainFocus

Project Manager (Remote)

Lehi, UT · Remote

Provide change management support for first-year event clients * Ensure necessary training is ... We were able to pivot our product and services offering in 2020 to continue growing and serving new ...

RainFocus

Project Manager (Remote)

Lehi, UT · On-site +1

Provide change management support for first-year event clients * Ensure necessary training is ... We were able to pivot our product and services offering in 2020 to continue growing and serving new ...

Graymont Limited

Remote Operations Engineer

Sandy, UT · On-site +1

$66K - $89K/yr

What You'll Do • Monitor and control plant production equipmentat multiple geographic locations ... Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and ...

ForgeFit

Remote Inside Sales Representative

Provo, UT · On-site +1

Educate potential customers on ForgeFit's product offerings and value * Build and manage a pipeline ... Collaborate with fulfillment and support teams to ensure a seamless client experience * Meet or ...

InsuraTec

Sales Representative (Remote)

Holladay, UT · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

InsuraTec

Sales Representative (Remote)

Draper, UT · Remote

Account Management : Oversee client accounts to ensure high satisfaction and address needs promptly ... Customer Support : Offer excellent support to resolve client inquiries and concerns. * Sales ...

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All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Provo, UT

Remote Product Support Manager information

See Provo, UT salary details

$37.4K

$87.1K

$155.1K

How much do remote product support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote product support manager in Provo, UT is $87,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $99,800.00 per year, depending on experience, location, and employer.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What job categories do people searching Remote Product Support Manager jobs in Provo, UT look for?

The top searched job categories for Remote Product Support Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote Product Support Manager jobs?

Cities near Provo, UT with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you

Senior Product Operations Manager

Weave

Lehi, UT • On-site, Remote

$118K - $156K/yr

Full-time

Re-posted 17 days ago

Key responsibilities

  • Partner with Product, Engineering, and Design teams to improve roadmap execution, visibility, and alignment.

  • Facilitate cross-team planning, dependency management, and coordination to improve delivery predictability.

  • Build and maintain reporting, dashboards, and insights to provide visibility into roadmap execution and organizational health.

Job description

As our Senior Product Operations Manager, you will report to the Head of Product Operations and help drive the operational effectiveness of our product development organization. You will partner closely with Product, Engineering, and Design leaders and teams to drive roadmap planning, improve execution across complex initiatives, serve as the operational lead for strategic cross-functional initiatives, and establish scalable ways of working that increase organizational effectiveness. By combining operational rigor, cross-functional leadership, and data-driven insights, you will help teams navigate complexity, make informed decisions, and consistently deliver customer and business outcomes. This is a high-impact role for someone who is passionate about improving how our Product Development organization operates and scales.
  • This position will be hybrid based out of our Lehi, UT HQ (3x per week)
    • If outside of UT, periodic travel will be required to our Lehi, UT HQ.
  • Reports to: Head of Product Operations
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What You Will Own
  • Drive planning readiness by identifying planning gaps, strengthening planning quality, and improving cross-functional alignment before development begins.
  • Partner with Product and Engineering leaders and teams to improve roadmap execution, visibility, accountability, and alignment across the organization.
  • Facilitate cross-team planning, dependency management, and coordination to reduce execution risk and improve delivery predictability.
  • Serve as the operational lead for complex cross-functional initiatives, partnering with Product, Engineering, and business stakeholders from planning through delivery to improve alignment, manage dependencies, reduce execution risk, and increase delivery confidence.
  • Drive continuous improvement of Product Development operating rhythms, frameworks, processes, and ways of working that enable teams to operate effectively.
  • Drive adoption of operational best practices that improve planning effectiveness, execution consistency, and organizational alignment.
  • Build and maintain reporting, dashboards, and insights that provide visibility into roadmap execution, delivery outcomes, and organizational health.
  • Gather, synthesize, and communicate actionable insights that support decision-making and improve outcomes.
  • Identify operational friction, planning gaps, and opportunities for continuous improvement that strengthen Product Development effectiveness.
What You Will Need to Accomplish the Job
  • 8+ years of experience in Product Operations, Technical Program Management ,Product Management, Engineering, or a related discipline within a SaaS or technology company.
  • Proven experience supporting annual and quarterly roadmap planning at scale across product and engineering organizations with hundreds of team members, including prioritization, dependency management, and organizational alignment.
  • Demonstrated success delivering complex product initiatives across multiple product and engineering teams.
  • Experience designing and scaling operational processes, frameworks, and ways of working.
  • Technical fluency in tools and systems such as Linear, Jira, and analytics platforms, with comfort working with engineering and delivery metrics.
  • Working knowledge of modern software development practices, methodologies, and lifecycles.
  • Strong analytical skills with the ability to translate data into actionable insights and recommendations for product and engineering leaders.
  • Experience developing operational reporting, metrics, dashboards, and executive-level communications.
  • Strong business acumen with the ability to connect operational improvements to business outcomes such as delivery predictability, time-to-market, product adoption, user satisfaction, and customer value.
  • Excellent communication and facilitation skills, with the ability to influence across product, engineering, and leadership audiences.
  • Proven ability to navigate ambiguity, build alignment, and influence stakeholders.
  • Demonstrated ability to identify organizational friction, execution risks, and opportunities for improvement, and drive them to resolution.
What Will Make Us Love You
  • You are a self-starter who takes ownership of challenges and brings clarity to complex, ambiguous situations.
  • You are skilled at guiding teams through process changes and building strong relationships with business partners and stakeholders.
  • You are naturally curious and able to identify patterns, connect dots, and surface insights others may miss.
  • You have a bias for action and can balance strategic thinking with practical execution.
  • You are highly organized and comfortable managing multiple priorities, stakeholders, and moving pieces.
  • You build trust through collaboration, follow-through, and a willingness to roll up your sleeves when needed.
  • You are energized by solving operational challenges and helping teams work more effectively together.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.

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