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Remote Product Support Manager Jobs in Provo, UT

401GO

Tenant Support Manager

Sandy, UT · On-site +1

United States (Remote/Hybrid) Reports to: Head of Enterprise Platforms Position Overview: The ... Partner cross-functionally with product, engineering, compliance, and the broader customer ...

Acclaro

Product Manager

Lehi, UT · Remote

With over two decades of experience and our proprietary platform, we support some of the world ... Enjoy remote work, flexible PTO, and a healthy work-life balance. * Career Growth: Access ...

Acclaro

Product Manager

Provo, UT · Remote

With over two decades of experience and our proprietary platform, we support some of the world ... Enjoy remote work, flexible PTO, and a healthy work-life balance. * Career Growth: Access ...

FMG Suite

Sr. Product Manager, Compliance (Remote)

Sandy, UT · On-site +1

$150K - $175K/yr

Our mission is to invest in motivated, successful individuals, supporting them as they excel both ... The compliance product roadmap - setting priorities, sequencing work, and managing the product as a ...

FMG

Sr. Product Manager, Compliance (Remote)

Sandy, UT · Remote

$150K - $175K/yr

Our mission is to invest in motivated, successful individuals, supporting them as they excel both ... The compliance product roadmap -- setting priorities, sequencing work, and managing the product as ...

RainFocus

Sr. Product Marketing Manager (Remote)

Lehi, UT · On-site +1

$113K - $148K/yr

As the Senior Product Marketing Manager, you will drive a key RainFocus product line serving as the ... Manage the release process to ensure marketing, sales, service, and support are fully prepared for ...

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All JobsProduct Support JobsRemote Product Support Manager JobsRemote Product Support Manager Jobs in Provo, UT

Remote Product Support Manager information

See Provo, UT salary details

$37.4K

$87.1K

$155.1K

How much do remote product support manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote product support manager in Provo, UT is $87,090.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $99,800.00 per year, depending on experience, location, and employer.

What does a remote product support manager do?

A Remote Product Support Manager oversees the support operations for a company's products, ensuring customer issues are resolved efficiently while working from a remote location. They manage support teams, coordinate with product development, and analyze customer feedback to improve service quality. Their responsibilities often include developing support strategies, training staff, and maintaining high customer satisfaction. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a remote product support manager?

To thrive as a Remote Product Support Manager, you need a strong background in customer support, product knowledge, and leadership, often complemented by a relevant degree and management experience. Familiarity with CRM platforms like Salesforce or Zendesk, ticketing systems, and remote collaboration tools is commonly required. Outstanding communication, problem-solving abilities, and the capacity to motivate remote teams are essential soft skills for this role. These competencies ensure efficient resolution of customer issues, seamless team coordination, and high levels of customer satisfaction in a distributed work environment.

How does a remote product support manager typically collaborate with cross-functional teams while working remotely?

A Remote Product Support Manager frequently works with teams such as engineering, sales, and customer success to resolve product issues and improve client satisfaction. Collaboration often happens through video calls, project management tools, and shared documentation, requiring strong communication skills and proactive coordination. Regular virtual meetings and clear communication channels are essential to keep everyone aligned and ensure timely resolution of customer concerns. This role also involves synthesizing feedback from support cases to inform product improvements and updates.

What job categories do people searching Remote Product Support Manager jobs in Provo, UT look for?

The top searched job categories for Remote Product Support Manager jobs in Provo, UT are:

What cities near Provo, UT are hiring for Remote Product Support Manager jobs?

Cities near Provo, UT with the most Remote Product Support Manager job openings:

Remote Product Support Manager jobs near you

Tenant Support Manager

401GO

Sandy, UT • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Key responsibilities

  • Serve as the primary support resource for the Enterprise Platform team on plan-level and platform-related inquiries across partner tenants.

  • Respond to support tickets and escalations within defined SLAs, providing guidance on contribution errors, eligibility issues, distribution requests, and data discrepancies.

  • Troubleshoot platform issues specific to partner integrations, document recurring issues, and escalate product bugs to the product and engineering teams.

Job description

Role: Tenant Support Manager

Job Type: Full-time
Pay: Salary
Location: United States (Remote/Hybrid)
Reports to: Head of Enterprise Platforms

Position Overview:
The Tenant Support Manager (TSM) is a specialized support role within 401GO's Enterprise Platform team, focused exclusively platform tenants. This role serves as the primary operational support contact for the enterprise customer team, resolving platform-level issues, guiding compliance workflows, and ensuring the administrative application functions accurately across complex, high-volume partner environments.

The TSM requires a blend of 401(k) compliance knowledge, strong customer service instincts, and deep fluency with the 401GO administrative platform. Partners and their plan sponsors depend on fast, accurate support — this role makes that possible.

What You’ll Be Doing:
Enterprise Partner & Internal Team Support
  • Serve as the primary support resource for the Enterprise Platform team on plan-level and platform-related inquiries across partner tenants.
  • Respond to support tickets and escalations within defined SLAs, providing clear, accurate, and actionable guidance tailored to enterprise partner workflows.
  • Work directly with partner tenant contacts and internal team members to resolve contribution errors, eligibility issues, distribution requests, and data discrepancies.
  • Maintain a professional, partner-aware tone — understanding the reputational weight of enterprise relationships and communicating accordingly.

401(k) Compliance Support
  • Provide guidance on plan document provisions, eligibility and vesting rules, contribution limits, and corrective action requirements across enterprise tenant plans.
  • Support compliance workflows including ADP/ACP testing, top-heavy testing, and Form 5500 coordination for high-volume partner portfolios.
  • Identify and escalate potential ERISA or plan document violations to the appropriate compliance contacts with clear documentation.
  • Monitor and communicate relevant regulatory updates (SECURE 2.0, IRS/DOL guidance) to the enterprise team as they impact partner plan operations.
  • Assist with corrective distributions, loan defaults, and QNEC/QMAC calculations as needed within the enterprise tenant context.

Administrative Platform Support
  • Serve as a platform power user for the 401GO administrative application within the enterprise partner environment.
  • Troubleshoot platform issues specific to partnerl integrations — including contribution feed errors, eligibility sync problems, and data mapping discrepancies between partner systems and 401GO.
  • Document recurring issues and escalate product bugs to the product and engineering teams with clear reproduction steps and partner impact context.
  • Build and maintain internal SOPs, job aids, and quick-reference guides for enterprise platform workflows.
  • Participate in UAT for new features or integration updates affecting enterprise tenants, providing feedback from an operational support perspective.

Process & Quality
  • Track support volume, resolution times, and issue patterns across the enterprise tenant portfolio; surface trends to leadership.
  • Contribute to continuous improvement of escalation paths, support workflows, and knowledge resources specific to enterprise operations.
  • Partner cross-functionally with product, engineering, compliance, and the broader customer experience team on initiatives that touch enterprise tenants.


What You Bring:
Required
  • 3+ years of experience in 401(k) plan administration, recordkeeping, or retirement plan compliance.
  • Working knowledge of ERISA, IRS qualified plan rules, and common compliance testing (ADP/ACP, top-heavy, 415 limits).
  • Experience supporting internal teams or external partners in a customer-facing or operational support capacity.
  • Ability to translate complex compliance concepts clearly for non-technical audiences, including partner contacts and plan sponsor representatives.
  • Proficiency with SaaS-based plan administration or recordkeeping platforms; comfortable learning proprietary tools.
  • Strong written communication skills — clear, concise, and professional across tickets, email, and documentation.
  • High attention to detail with the ability to manage multiple open cases and competing priorities without losing accuracy.

Preferred
  • Direct experience with HCM or payroll platform integrations — particularly iSolved, ADP, Gusto, or Rippling — and how data flows between those systems and a recordkeeper.
  • Prior work at a TPA, recordkeeper, or retirement fintech serving small-to-mid-size or enterprise-tier plans.
  • QPA, QKA, or TGPC designation (or active pursuit).
  • Experience with ticketing and workflow tools such as ClickUp, HubSpot Service Hub, or similar.
  • Familiarity with SECURE 2.0 provisions including automatic enrollment mandates, long-term part-time rules, and updated catch-up contribution requirements.

What Success Looks Like
  • Enterprise partner teams experience fast, accurate resolution of platform and compliance questions — escalations decrease as the TSM builds institutional knowledge.
  • HCM/payroll integration issues are identified, documented, and resolved in partnership with product and engineering before they impact partner plans at scale.
  • Compliance workflows (testing season, Form 5500, year-end processes) run smoothly across the enterprise tenant portfolio.
  • Internal SOPs and platform guides are current, accurate, and actively used by the enterprise customer team.
  • Partner relationships remain strong because the operational layer behind them is reliable.


Why 401GO?
At 401GO, we’re not just changing retirement—we’re reinventing it. As a fast-growing fintech start-up, we’ve built the world’s most advanced, fully automated retirement platform to help hard-working Americans take control of their future. Here, innovation moves fast, ideas matter, and your work makes a real impact. You’ll enjoy a collaborative and supportive environment where great people do their best work together, backed by competitive compensation, excellent benefits, and plenty of opportunities for professional growth. If you’re ready to challenge the status quo and be part of something big, 401GO is the place to grow your career.

What We Offer
  • A standout 401(k) plan (naturally!).
  • Generous stock options—share in our growth and success.
  • Flexible work environment—choose where you’re most productive.
  • Excellent benefits, including medical, dental, and vision.
  • Flexible hours—because great work doesn’t always happen 9–5.
  • Plenty of PTO—we value work-life balance.
  • A fully stocked kitchen when you’re in the office.

At 401GO, we invest in our people just as much as we invest in helping Americans secure their financial future.

We are proud to be an Equal Opportunity Employer. We support a working environment that provides qualified employees and applicants with equal employment opportunity on a non-discriminatory basis without regard to race, color, creed, age, religion, gender (including pregnancy, gender identification and/or gender nonconformity) sexual orientation, marital status, national origin, ancestry, ethnicity, genetic information, physical or mental disability, citizenship, past, current or prospective service in the uniformed services or any other basis prohibited by federal, state, or local law.


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