Remote Process Mapping Jobs in Santa Ana, CA (NOW HIRING)

Who We AreJoin a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We Do**Remote Work Welcome**
Join the ranks of visionary technology leaders at First American-where history meets innovation, and tradition fuels transformation. As a Senior Product Analyst - Data & Integration,you'llplay a critical role in shaping how customer data powers the future of our sales, marketing, service, and AI capabilities.
This role goes beyond traditional business analysis. You will serve as the strategic bridge betweenSales, Marketing, Engineering, and Enterprise Data teams to ensure customer and engagement data are connected, governed, and activated across our Salesforce ecosystem and custom platforms.
We're looking for someone who enjoys solving complex business problems, translating strategy into actionable requirements, and influencing cross-functional teams without direct authority. This is an opportunity to help define the future of enterprise customer data while enabling next-generation digital experiences and AI-powered capabilities.
Be part of a teamthat'stransforming the title and settlement industry through innovation, modern technology, and intelligent customer engagement.

What You'll Do

• Partner with Marketing, Sales, Data Operations, Engineering, and Enterprise Data teams to define business capabilities supported by Salesforce, Data360, Marketing Cloud, and custom platforms.

• Lead discovery sessions with business stakeholders toidentifycustomer, engagement, operational, and behavioral data requirements that support sales, marketing, servicing, analytics, and AIcapabilities.

• Partner with business stakeholders to define the business logic, data requirements, and integration patterns that govern how customer and engagement data is captured, transformed, activated, and shared across enterprise platforms.

• Translate businessobjectivesinto scalable business requirements, user stories, process flows, functional specifications, and data mapping documentation that support technical implementation.

• Collaborate with Engineering and Enterprise Data teams to design scalable, reusable integration patterns that improve platform interoperability, reduce duplicate development, and accelerate delivery.

• Define business rules supporting customer& engagementdata assets across Salesforce and connected platforms.

• Serve as the liaison betweenSales, Marketing, Data Operations, and Engineering teams to ensure enterprise customer data supports current business capabilities and future AI-driven experiences.

• Support AI-enabled solutions by ensuring customer profile, engagement, and operational data are connected, accessible, andoptimizedfor intelligent automation, predictive insights, and agentic experiences.

• Collaborate with Product Managers to ensure product roadmaps incorporate enterprise data and integration capabilities whilemaintainingalignment across Salesforce, marketing technologies, and custom business applications.

• Continuously evaluate business processes andidentifyopportunities to improve operational efficiency through automation, reusable integration patterns, and modern platform capabilities.

• Create andmaintainbusiness documentation, including process maps, functional requirements, user stories, acceptance criteria, and integration specifications.

What You'll Bring

• Bachelor's degree in Business, Information Systems, Computer Science, Data Analytics, ora relateddiscipline, or equivalent experience.

• 5+ years of experience leading business analysis, product analysis, or solution analysis within Salesforce or enterprise CRM ecosystems.

• Experience working with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Data360.

• Experience with customer data platforms such as Segment.

• Strong understanding of enterprise customer data, data integration, identity resolution, APIs, event-driven architectures, and modern integration patterns.

• Expertisein requirements gathering, business process analysis, stakeholder facilitation, process modeling, and user story development.

• Strong understanding of customer data governance, data quality, and business data stewardship.

• Excellent communication and influencing skills.

• Experience supporting enterprise AI initiatives, intelligent automation, or customer data activation strategies is preferred.
  

Preferred Qualifications

• Salesforce Business Analyst Certification or Salesforce Administrator Certification.

• Salesforce Data Cloud (Data360) Consultant Certification.

• SalesforceAgentforceCertification.

• Experience with MuleSoft or enterprise integration platforms.

Pay Range: $112,400.00 - $149,800.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.