Remote Pos Testing Jobs in California (NOW HIRING)

The Restaurant Experience Manager - Restaurant Systems & Digital Executionis responsible forthehandsonexecution, integration, testing, rollout, andpostlaunchsupport of restaurant technology systems and digital initiatives acrossBaskinRobbinsshops. This role owns the tactical delivery and operational integration of POS, restaurant technology, peripherals, and digital channels (including delivery andonline ordering platforms), ensuring systems work together seamlesslyinshopand support consistent execution.

This role partners closely withcrossfunctionalstakeholders, field teams, franchisees, and vendors to plan and executeinrestauranttests, gather operational feedback, document learnings, and support stability and adoption following launch.

An ideal candidate will live in California.

Responsibilities

Restaurant Technology & Systems Execution

• Execute operational implementation of POS, restaurant technology systems, and peripherals, ensuring solutions function effectively together in shop
• Support operational integration of digital channels and partners, including delivery and mobile ordering, intoinrestaurantworkflows
• Identifyexecution risks, operational gaps, and dependencies across systems and escalate appropriately
• Create, document, andmaintainJira tickets to track requirements, priorities, and progress across projects.

Field Testing & Pilot Execution

• Plan and lead inrestaurant field testing for newsystems,processes,enhancements, and digital integrations
• Coordinate test readiness, siteselection,test onboarding,and execution activities withcrossfunctionalpartners
• Serve as the primary operational point of contact for franchisees and field teams during pilots
• Collect, document, and synthesize field feedback and operational learnings

Rollout & Deployment Support

• Partner with Restaurant Technology, Field Operations,IT,and other stakeholders to support rollout planning and execution
• Contribute to readiness timelines, checklists, and operational considerations to support successful deployments,documentationsand communications.
• Ensure operational learnings are incorporated into rollout plans and execution guidance

PostLaunchSupport & Stabilization

• Supportpostlaunchstabilization efforts bymonitoringissues,identifyingtrends, and coordinating resolution withappropriate partners
• Act as asubjectmatterresource during early deployment and stabilization phases
• Work cross-functionally toensure solutionsremainoperationallyviableand scalable following launch

CrossFunctional& Vendor Collaboration

• Build strong relationships with franchisees, field teams, and internal partners to understand operational impacts and execution needs
• Partner with vendors and external partners to support testing, deployment, and optimization of restaurant systems
• Work collaboratively across teams to support consistent execution and adoption

Education and Experience Qualifications

• Bachelor's Degree preferred or equivalent restaurant operations experience
• 4-8 years of experience in restaurant operations,operations support, or system implementation roles
• Experience working in afranchisebasedenvironment preferred
• Handsonexperience supporting POS, restaurant technology, digital ordering, delivery, or related system rollouts
• Ability and willingness to travel to supportinrestauranttesting and deployments

Required Knowledge, Skills, and Abilities

• Strong operational mindset with ahandson,executionfocusedapproach
• Ability to manage multiple initiatives simultaneously with disciplinedfollowthrough
• Strong written and verbal communication skills
• Ability to workcrossfunctionallywith internal partners, vendors, and franchisees
• Analyticalproblemsolvingskills with attention to detail and operational impact
• Relationshipbuildercomfortable working with field teams and franchisees

Salary: $77,496.08 - $152,121.93 per year

The salary range above represents the low and high end of the salary range for this position. Actual placement within this range will vary based on various factors including but not limited to experience, education, training, and location.

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby's, Baskin-Robbins, Buffalo Wild Wings, Dunkin', Jimmy John's, and SONIC restaurants worldwide.
We're made up of some of the world's most iconic restaurant brands, but we're much more than just a restaurant company. We're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple-it's an experience. At Inspire, that's our purpose: to ignite and nourish flavorful experiences.