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Remote Pos Technical Support Jobs in Dover, DE (NOW HIRING)

Liveops

Remote Spanish Bilingual Customer Service

Dover, DE · Remote

$15.50 - $19.50/hr

Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business ...

NDM Global Inc

Jr. Customer Support Engineer

Dover, DE · Remote

Utilize technical documentation to investigate and resolve problems * Actively look for ways to ... Able to thrive in a remote working environment including work time, communication both internally ...

NDM Global Inc

Jr. Customer Support Engineer

Dover, DE · On-site +1

Utilize technical documentation to investigate and resolve problems * Actively look for ways to ... Able to thrive in a remote working environment including work time, communication both internally ...

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Dover, DE

Remote Pos Technical Support information

See Dover, DE salary details

$14

$26

$44

How much do remote pos technical support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote pos technical support in Dover, DE is $26.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are popular job titles related to Remote Pos Technical Support jobs in Dover, DE?

For Remote Pos Technical Support jobs in Dover, DE, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Dover, DE look for?

The top searched job categories for Remote Pos Technical Support jobs in Dover, DE are:

What cities near Dover, DE are hiring for Remote Pos Technical Support jobs?

Cities near Dover, DE with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Managed Services Support Administrator

cookboardman

Dover, DE • Remote

Full-time

Posted 26 days ago

Job description

The Managed Services Administrator provides technical support and remote administration for managed and hosted access control systems supporting commercial, multifamily residential, hotel, educational, government, detention and similar facilities, including new construction and renovations to existing buildings. This position serves as a key resource for customers, field technicians, internal teams, and third-party integrators by managing access control systems, troubleshooting issues remotely, and providing subject matter expertise. This individual will have primary responsibility for supporting hosted and managed access accounts and will work in the office, including potential overtime or weekend work as needed to support nationwide and international customers.

Essential Functions

  • Provide customer support and remote administration for managed and hosted access control systems.
  • Provide remote support to field technicians during commissioning and service
  • Review system implementation with customers and ensure compliance with customer requirements
  • Communicate issues with Installation and/or Service teams as necessary
  • Complete work orders, recording time and materials uses accurately
  • Provide administration of Acre Feenics access control software for hosted and managed access control customers

Minimum Qualifications

  • Experience administering access control software such as Acre Feenics, Honeywell Pro-Watch, or similar
  • Experience in configuring access control and surveillance systems
  • High school diploma or equivalent

Knowledge, Skills and Abilities 

  • Demonstrated computer skills including an understanding of networks and topology
  • Excellent interpersonal skills, including external and internal communication (written and verbal) skills
  • Demonstrate a desire to learn the industry that CBX Solutions serves
  • Willing and able to work a flexible schedule when required to meet our customers’ needs (potential nights, weekends, over-night, etc.)
  • Present oneself in a professional and neat manner
  • Solid organization, attention to detail and multi-tasking skills

Physical Demands

Spends more than 2/3 of time sitting.  Spends approximately 1/3 of time walking and talking/hearing. Occasional lifting required of items 25-50 pounds. 

Work Environment 

General office environment.  However, may require driving to project sites. Worker is subject to occasional heavy lifting.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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