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Remote Player Support Jobs in Rolesville, NC (NOW HIRING)

Abrigo

Support Analyst

Raleigh, NC · On-site +1

This position will be located at our office in Raleigh, NC, Austin, TX, or remote. What You'll Do ... A team player attitude and willingness to learn * Excellent communication * Occasional travel ...

New

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Operate effectively in a hands-on player/coach environment while balancing leadership ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Operate effectively in a hands-on player/coach environment while balancing leadership ...

IQVIA

Bilingual Virtual Patient Navigator - Remote

Durham, NC · Remote

$19.25 - $26.25/hr

We are excited to announce we are looking for Nurses to support our Patient Support Program as a ... Nurse educator experience preferred Ability to work independently and as a team player. Knowledge ...

The Wilson Group KW23

Data Analyst

Raleigh, NC · On-site +1

This is a remote full-time post with lots of possibilities for advancement. By means of data ... Create interactive dashboards and reports to let important players grasp difficult information. See ...

Fortrea

Inside Sales Consulting Associate

Durham, NC · Remote

$45K - $50K/yr

Support Consulting Service Line leaders or Principal Consultants by conducting research to provide ... Team player mentality * 0-2 years of sales or relevant experience Preferred Qualifications:

Self Help

Network Administrator

Durham, NC · Remote

... that support opportunity at a neighborhood level regardless of demographics, income, or wealth ... This is a hybrid role, 3 days in office, 2 days remote! WHAT you'll do: The Network Administrator ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Rolesville, NC

Remote Player Support information

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What is a Remote Player Support job?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a Remote Player Support Specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by Remote Player Support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.
What cities near Rolesville, NC are hiring for Remote Player Support jobs? Cities near Rolesville, NC with the most Remote Player Support job openings:
Remote Player Support jobs near you
Infographic showing various Remote Player Support job openings in Rolesville, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.
Support Analyst

Support Analyst

Abrigo

Raleigh, NC • On-site, Remote

Full-time

Medical, Retirement, PTO

Posted yesterday

Job description

We provide technology that community financial institutions use to manage risk and drive growth. Our solutions automate key processes – from anti-money laundering to fraud detection to CECL readiness to lending workflows – empowering our customers by addressing their Enterprise Risk Management needs.


The Support Analyst will be accountable for driving the resolution of product issues from start to finish, through a documented process, and ensuring the highest level of customer satisfaction. The Product Support Analyst will be an asset to the brand and must represent the company in a professional and courteous manner. This person will report to the Manager, Support. This position will be located at our office in Raleigh, NC, Austin, TX, or remote.
What You'll Do:

  • Maintain expert domain knowledge in bank and accounting products, as well as any new products
  • Resolve support requests and enhancements that come in through any of our support channels such as email, web or phone
  • Call and communicate with customers about support requests and enhancements 
  • Ensure a fast time to contact and time to resolution on all support issues, as well as the highest level of customer satisfaction
  • Collaborate and communicate with support team members (including product, integration and consultants) to troubleshoot customer issues
  • Assist in related customer projects, such as financial data entry, maintaining and updating the website customer FAQs, and testing customer support enhancements to the website
  • Provide critical feedback and recommendations for process improvement

What You'll Need: 

  • Bachelor’s degree in Finance, Economics or equivalent years of experience
  • 2+ years technical customer service experience preferred 
  • High energy, can-do attitude, with commitment to excellent customer service
  • A team player attitude and willingness to learn
  • Excellent communication
  • Occasional travel required for team events to support engagement, relationship-building, and key decision-making.

What You'll Get:

  • Market competitive total rewards package
  • To be part of the Heart & SOUL of a winning company with an inspiring mission
  • The opportunity to Make Big Things Happen
  • Competitive salary along with full health benefits with an HSA option
  • Flexible PTO and bank holidays
  • 401(k) plan and company match

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, age, genetic trait, sexual orientation, national origin, disability status, or any other characteristic protected by law.  Abrigo is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at Careers@abrigo.com with the subject line accommodation

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