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Remote Player Support Jobs in High Point, NC (NOW HIRING)

theITSC

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Sales Representative (Remote)

Winston Salem, NC · Remote

$40K - $60K/yr

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped ... Team players who want to win together Open to candidates in: AL, AR, FL, GA, IA, ID, IN, LA, MI, MT ...

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Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in High Point, NC?

For Remote Player Support jobs in High Point, NC, the most frequently searched job titles are:

What job categories do people searching Remote Player Support jobs in High Point, NC look for?

The top searched job categories for Remote Player Support jobs in High Point, NC are:

What cities near High Point, NC are hiring for Remote Player Support jobs?

Cities near High Point, NC with the most Remote Player Support job openings:

Remote Player Support jobs near you

Sales Representative (Remote)

theITSC

Winston Salem, NC • Remote

$40K - $60K/yr

Full-time

Medical, Vision, PTO

Posted 3 days ago

New

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Job description

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped commissions and direct exposure to senior leadership. theITSupportCenter is growing, and we're hiring remote Sales Representatives to research, reach, and win new corporate clients.


This is a fully remote position.


What you'll do:
Client Account Representatives participate in the entire sales process:

  • Research prospective client companies and build your own target list
  • Reach senior IT executives and decision-makers by phone and email
  • Present the value of theITSupportCenter's premium support platform
  • Book and lead introductory calls that turn prospects into clients
  • Negotiate service agreements and manage ongoing client relationships


Why Apply?

  • Salary, bonus and uncapped commissions
  • 6+ weeks of paid, structured training
  • Direct mentorship and support from senior management
  • A clear path to grow as you produce
  • Health insurance, section 125 plan, paid vacation, and paid training


What we're looking for:

We welcome candidates from all backgrounds and experience levels. Our successful Sales Representatives demonstrate the following:

  • Organized and detail-oriented
  • Self-disciplined and motivated to chase leads
  • Self-starters with a track record of taking initiative
  • Strong communicators, comfortable talking to executives
  • Resilient through long sales cycles
  • Team players who want to win together


Open to candidates in: AL, AR, FL, GA, IA, ID, IN, LA, MI, MT, NC, NH, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV


Who We Are

theITSupportCenter is an industry-leading provider of white-glove technical support for Fortune 1000 companies. Organizations worldwide trust us with their employees' corporate IT, software, and mobile device issues, and our client retention reflects it. We give our team the training and tools to deliver that level of service, and to build real sales careers doing it.


Compensation to exceed $50,000. This figure consists of 1) salary, 2) commissions on sales and 3) bonus opportunities.

Company Description

theITSupportCenter is an industry-leading provider of expert technical support for Fortune 1000 companies. Organizations around the world trust theITSupportCenter to provide high-touch, white-glove support for their employees' corporate IT, business software and mobile devices issues. We are committed to delivering superior IT support and giving our team members the tools and training they need to deliver that support to our clients. As a result, our clients report extremely high satisfaction with our platform, allowing us to achieve an unparalleled client retention rate.