2

Remote Player Support Jobs in Remote, OR (NOW HIRING)

Remote (US) Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our ... Providing pre-sales expertise in support of all elements of the Sapiens WC solution and product ...

UKG Pro WFM Solution Architect

OR · Remote

$59 - $77.75/hr

Seattle, WA Remote JD: * Leading large-scale UKG Pro WFM implementations and providing strategic ... Good written & oral communication skills & strong team player * Strong communication and ...

Remote (US) Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our ... Providing pre-sales expertise in support of all elements of the Sapiens WC solution and product ...

Remote Job Summary Sapiens is on the lookout for a Software Developer to become a key player in our ... and support. This position will also have responsibilities, including: * Designs, develops and ...

Software Developer

OR · On-site +1

Remote Job Summary Sapiens is on the lookout for a Software Developer to become a key player in our ... We help insurers harness the power of AI and advanced automation to support core solutions for ...

You've worked closely with matrixed teams and are a collaborative team player who can be relied on ... support stakeholders across multiple regions and time zones. • Eastern Time working hours are ...

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What job categories do people searching Remote Player Support jobs in Remote, OR look for?

The top searched job categories for Remote Player Support jobs in Remote, OR are:

Infographic showing various Remote Player Support job openings in Remote, OR as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Pre-Sales Engineer, Workers' Comp

Project Sapiens

OR • Remote

Full-time

Re-posted 9 days ago


Job description

Title: Pre-Sales Engineer, Workers' Compensation

Location: Remote (US)

Job Description:

Sapiens is on the lookout for a Pre-Sales Engineer, WC to become a key player in our North America Sales team. From understanding and identifying customer requirements and pain points, to pitching and demoing current solution offerings, to preparing proposals, the Pre-Sales Engineer will provide technical expertise to drive the successful close of key business opportunities. This position will be part of Sapiens' Workers' Compensation division. 

What you'll do:

  • Providing pre-sales expertise in support of all elements of the Sapiens WC solution and product sales efforts in the direct and indirect North America and global sales channels. Engage with customers to articulate winning propositions
  • Delivering business-oriented presentations to all levels of the customer organization including board level. Leading the benefits assessment process and developing customized ROI/ROR analysis
  • Architecting solutions to address customer's business requirements
  • Preparation, configuration and delivery of demonstrations
  • Author and manage responses to requests for proposals (RFP)
  • Contribute to / write customer specific Sapiens proposals and Management Summary. Contribute and support SOW generation.
  • Provide timely and accurate communication to management and other team members
  • Assist marketing with support for events, PR, seminars and campaigns
  • Configure and/or manage integrations with partners solutions
  • Create prototypes and prototype requirements as a part of architecting a solution for the prospects
  • Work with Product Strategy to perform market analysis to enhance the demo environments as per market evolution
  • Work with the Product Strategy and Product teams on new product features

Requirements:

  • At least 7+ years of experience at a technical sale/ pre-sales/ Sales Engineer consultant role
  • Proven ability to work independently in order to prepare for demos and provide them
  • Ability to design solutions for the customer including multiple solutions and potential prototypes
  • Excellent command of the Workers' Compensation insurance business - a hands-on WC insurance business experience is preferred
  • Experience with Workers' Compensation insurance information systems
  • Strong understanding of software solutions, previous experience in the similar role in an Insurance Software Vendor is desired
  • Ability to engage confidentially at senior levels with customer organizations
  • Experience presenting to executive management level
  • Ability to design and deliver customer workshops, presentations and demonstrations
  • Ability to match customer functional requirements and application system options/functionality effectively and efficiently
  • Comfortable operating within a cross-functional, remote team environment which depends on, and expects empowerment from its people
  • Excellent stakeholder management and client facing skills
  • Excellent communication and analytical skills
  • Willingness to travel when needed

At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.

 

Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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