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Remote Player Support Jobs in Indiana, PA (NOW HIRING)

... supported, as a whole person, at work and beyond. Together, Every Step is how we continue to ... US Remote Interested applicants must reside in one of the following approved states: Arizona ...

... supported, as a whole person, at work and beyond. Together, Every Step is how we continue to ... US - CA Remote Goleta Interested applicants must reside in one of the following approved states:

You will provide support for projects as assigned. Projects may include, but not be limited to ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

You will provide support for projects as assigned. Projects may include, but not be limited to ... This remote role welcomes candidates anywhere in the US. Preference will be given to candidates who ...

New

Remote - West Coast Preferred Interested applicants mustresidein one of the following ... Collaborative team player who can both inspire and support colleagues * Excellent organizational ...

... supported, as a whole person, at work and beyond. Together, Every Step is how we continue to ... Remote - West Coast preferred Interested applicants must reside in one of the following approved ...

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What job categories do people searching Remote Player Support jobs in Indiana, PA look for?

The top searched job categories for Remote Player Support jobs in Indiana, PA are:

What cities near Indiana, PA are hiring for Remote Player Support jobs?

Cities near Indiana, PA with the most Remote Player Support job openings:

Infographic showing various Remote Player Support job openings in Indiana, PA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

New Product Introduction (NPI) Product Owner (US Remote)

Motorola

Indiana, PA • On-site, Remote

$160K - $170K/yr

Full-time

Medical, Dental, Retirement

Re-posted 15 days ago


Motorola Solutions rating

8.7

Company rating: 8.7 out of 10

Based on 40 frontline employees who took The Breakroom Quiz

19th of 159 rated electronics manufacturers


Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.


Department OverviewOur IT organization isn't just here to support our business. We're here to reinvent it - by changing the way our customers, partners, and employees interact with our company. To do that, we're looking for people who bring great ideas and who make our partners' ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but also who accelerate it.
Job Description

The desired candidate will be a vital part of the Global IT team with a proven track record of designing, troubleshooting, and problem-solving to address challenges and opportunities within the New Product Introduction (NPI) domain. The candidate will be responsible for working with business and IT leads and working with the development team in the planning, design, and development of new projects. S/he will partner with the Product and the IT teams and drive dialogue on streamlining offers within guard rails. S/he is expected to understand the cross-business requirements that form a product or solution. Will be expected to participate in scrubs of items that form the product and feature pipeline. S/he will be pivotal in driving integrated customer experience solutions whether it's in how customers access or leverage our ecosystems. The role requires the candidate to work closely with the developers and cross-functional track IT subject matter experts. A person who is passionate about improving business processes, and helping our business partners envision the future & how we enable it.
Scope of Responsibilities/Expectations:

  • Partnering with businesses leads and your IT peers to understanding the demand and offers, and driving dialogue on streamlining offers within guard rails

  • Accountable for working with business partners and IT peers to understand their requirements and translating those into IT requirements for the development teams

  • Partner with the CX team to build the simplest experiences for NPIs

  • Focus on enabling cross-sell offers with the business functional area, especially across the recent mergers and acquisitions

  • Accountable for Product roadmap, market analysis, competitive analysis

  • Collaborate effectively with both business and IT partners across all functions through prioritization cadences to meet commitments. Work through issues and challenges to complete tasks on time and within budget

  • Translate rapidly transforming business needs into functional requirements, including proposing alternative solutions or options for implementation.

  • Implement engagement review and quality assurance procedures as measured by goals and business satisfaction.

  • Identify, define, and enable managed delivery metrics and reporting

  • Own a clear and compelling vision of your product

  • Ensure alignment with business objectives and finding exponential breakthroughs

  • Responsible for maximizing the value of the product & monitor adoption

  • Responsible for continuous maintenance of the product backlog

  • Accountable for prioritization of features with your business product partner


Behavioral Characteristics & Skills

  • Executive Communication:Ability to articulate technical and business concepts to diverse audiences, from developers to executive leadership.

  • Decisive Leadership:Identifies opportunities or obstacles quickly and acts decisively to resolve them.

  • Collaborative Mindset:A strong team player capable of fostering a positive, high-energy environment for geographically dispersed or cross-functional teams.

  • Agile Proficiency:Extensive experience with Agile methodologies for project delivery and sprint management.

  • Analytical Rigor:Strong aptitude for perceiving complex problems and developing sound, data-driven alternatives.

  • Professional Integrity:High degree of professionalism with the ability to handle confidential and sensitive information appropriately.

  • Passionate Advocacy:A proactive enthusiast for problem identification and business process improvement.

Target Base Salary Range:$160,000 USD - $170,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note:This position is remote, but candidates capable of a Chicago hybrid schedule (1-2 days per week) are preferred.


#LI-MP2
#LI-REMOTE


Basic Requirements
  • Bachelors degree with 8+ years of professional IT experience

  • AND 5+ years of Product Owner experience


Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans

  • Medical, Dental, Visionbenefits

  • 401K with Company Match

  • 10 Paid Holidays

  • GenerousPaidTime Off Packages

  • Employee Stock Purchase Plan

  • PaidParental & Family Leave

  • and more!


EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete thisReasonable Accommodations Formso we can assist you.


What Motorola Solutions employees say

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About Motorola Solutions

Sourced by ZipRecruiter

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways. At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1928