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Remote Player Support Jobs in Atlanta, GA (NOW HIRING)

AO Globe Life

Fully Remote Entry Level

Atlanta, GA · On-site +1

$90K - $120K/yr

Windows-based laptop or desktop computer with webcam Training and Support AO Globe Life provides ... Team players who collaborate effectively while working independently About AO Globe Life For more ...

theITSC

Be Seen First

Remote IT Support (WFH Tech Advisor)

Mableton, GA · Remote

$45K - $65K/yr

Support covers technical details as well as "how-to" questions for a variety of topics including ... They also need to be team players, collaborate with their colleagues, and have a desire to be a ...

PrizePicks

Game Operations Analyst - Pre Match

Atlanta, GA · On-site +1

$55K - $65K/yr

Post and maintain accurate pre-game and in-game player projections for all supported markets and ... S. and are willing to consider remote candidates. #LI-Remote Working at PrizePicks: The typical ...

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All JobsPlayer Support JobsRemote Player Support JobsRemote Player Support Jobs in Atlanta, GA

Remote Player Support information

What is a remote player support?

A Remote Player Support job involves assisting players of video games or online platforms with their questions, technical issues, or account problems, all while working from a remote location. This role typically includes responding to customer inquiries via chat, email, or sometimes phone, troubleshooting common issues, and providing helpful information to ensure a positive player experience. Remote Player Support agents often work for gaming companies or third-party support providers and must have strong communication skills, patience, and a good understanding of the games or platforms they support.

What are the key skills and qualifications needed to thrive as a remote player support specialist, and why are they important?

To thrive as a Remote Player Support Specialist, you need strong problem-solving abilities, excellent written communication, and familiarity with customer service principles, often supported by experience in gaming or technical support. Proficiency with support ticketing systems, CRM software, and sometimes knowledge of specific game platforms or chat tools is typically required. Patience, empathy, and the ability to multitask are critical soft skills that set top performers apart. These skills and qualities ensure efficient resolution of player issues, foster positive player experiences, and uphold the reputation of the gaming company.

What are some common challenges faced by remote player support specialists, and how can they be effectively managed?

Remote Player Support specialists often encounter challenges such as handling high volumes of inquiries, managing player frustrations, and troubleshooting technical issues without direct access to user devices. Success in this role requires strong communication skills, adaptability, and the ability to remain calm under pressure. Many teams utilize collaborative tools and knowledge bases to share solutions and support each other, which helps in resolving complex cases efficiently. Regular training and feedback sessions also aid in staying updated with game changes and improving service quality.

What is the difference between Remote Player Support vs Customer Service Representative?

AspectRemote Player SupportCustomer Service Representative
CredentialsBasic technical knowledge, customer service skillsSimilar customer service skills, sometimes technical knowledge
Work EnvironmentRemote, gaming or entertainment industryRemote or in-office, various industries
Industry UsageGaming, entertainment, tech companiesRetail, telecom, finance, various sectors
Search & Comparison IntentFocus on gaming support rolesGeneral customer support roles

Remote Player Support and Customer Service Representative roles share customer service skills and often require similar credentials. However, Remote Player Support is specialized for the gaming or entertainment industry, focusing on technical and gameplay issues, while Customer Service Representatives serve broader industries. Both roles are typically remote, but their industry focus and technical requirements differ.

What are popular job titles related to Remote Player Support jobs in Atlanta, GA?

For Remote Player Support jobs in Atlanta, GA, the most frequently searched job titles are:

What cities near Atlanta, GA are hiring for Remote Player Support jobs?

Cities near Atlanta, GA with the most Remote Player Support job openings:

Remote Player Support jobs near you

Client Success Support Specialist (Remote - Americas)

Atlanta, GA • On-site, Remote

Forbes Travel Guide
Traveler Accommodation • 51 - 200 employees
Learn more about Forbes Travel Guideexternal

Full-time

Re-posted 12 days ago

Job description

At Forbes Travel Guide, we are dedicated to celebrating and elevating excellence in hospitality. As the trusted global authority on luxury service, we empower professionals and organizations to deliver unforgettable guest experiences.
Forbes Travel Guide, an international hospitality ratings company, is seeking an enthusiastic and dynamic individual to assist with the daily functions of Client Success team operations, as assigned.
This role requires exceptional organizational skills and involves a high degree of client communication. An essential aspect of this position is to support our clients by addressing their inquiries, resolving concerns, and ensuring their needs are met with efficiency, professionalism, and care. Tasks include (but are not limited to) updating contact and account information in Salesforce and our proprietary Partner Site, administering trials and demos of our software, and reporting and following up on client communications. The successful candidate will communicate professionally, work thoughtfully with excellent attention to detail, and efficiently manage tasks in a remote work environment.
Department: Client Success
Location: Remote
Type: Full Time
Experience Level: 3 years or more
Responsibilities
Proactive and reactive contact updates across internal systems, including Salesforce and our proprietary Partner Site; this includes research on targets and contact information
Management and update of client data within the Partner Site, including asset creation, contact management, username and password resets
Management and distribution of trials and information regarding FTG products and platform services, including Partner Site, Service Energizers, The Academy, Responsible Hospitality, Astria, and more; includes follow up and usage reports to Partner Services
Assisting on a variety of assignments associated with the annual rating report deliveries, Star Rating announcement, our Luxury Summit event and other special projects and events.
Work with the department in an administrative capacity and on a variety of projects as needed.
Tasks may continue to evolve over time after an initial and gradual transition period.
Skills and Qualifications
  • Extremely organized, mature, self-motivated, and independent worker
  • Ability to multitask and handle daily deadlines
  • Ability to balance thoroughness with timeliness; deadline-oriented
  • Organized, efficient, strong attention to detail, proactive
  • Highly proficient with MS Office/Excel
  • Team player with strong interpersonal skills and ability to take a leadership role when necessary.
  • Excellent written communications skills in English
  • Creative and analytical thinker with strong end to end problem-solving skills
  • Demonstrates continued personal/professional development
  • Salesforce Experience a plus

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