Remote Phone Operator Jobs in Tulsa, OK (NOW HIRING)

Education – Graduate of an accredited School of Nursing (AND or BSN). Bachelor of Science in Nursing (BSN) preferred.

Experience – Minimum of three (3) to five (5) years of clinical nursing experience. Experience in outpatient behavioral health, psychiatric triage, or crisis intervention, preferred. Prior experience delivering nursing triage or care via telehealth/virtual platforms preferred. Demonstrated experience using electronic health records (Epic preferred).

Licenses & Certification – Current State of Oklahoma license as a Registered Nurse (RN), or ability to obtain prior to employment. Basic Life Support (BLS) required.

Knowledge & Skills –

1. Knowledge of ambulatory care, triage protocols, and virtual care delivery modes.

2. Strong clinical judgment in mental health conditions, substance use disorders, and psychiatric emergencies.

3. Knowledge of telehealth-specific privacy laws and regulations (e.g., HIPPA).

4. Ability to coordinate care across disciplines and work within a team-based virtual environment.

5. Proficient written and verbal communication skills.

6. Ability to navigate sensitive patient interactions via video/phone using empathy and de-escalation techniques.

7. Proficiency in multitasking between virtual documentation and active patient engagement.

The Registered Nurse (RN)-On-Demand Clinic provides timely, high-quality, patient-centered care exclusively through a telehealth model, with a specific focus on addressing behavioral health needs and acute medical concerns. This role is designed to deliver episodic care and behavioral health interventions via virtual encounters, serving as a primary remote access point for patients in need of care coordination, assessment, and short-term management. Care delivery and documentation are performed in accordance with MCNDOH policies and procedures, applicable State and Federal regulations, and accepted standards of practice for virtual medicine.

Work is performed remotely within a dedicated virtual health environment. Frequent interaction with patients occurs via video and/or telephone platforms. The provider may encounter patients who are distressed, acutely ill, or experiencing behavioral health crisis while navigating the limitation of a remote setting.

Prolonged computer use, including video visits and typing for extended periods.

On-Demand Clinical Care (Telehealth)

1. Virtual Triage: Conduct virtual triage and clinical assessments for on-demand behavioral health patients.

2. Crisis Management: Utilize de-escalation techniques and coordinate emergency services for patients in acute crisis.

3. Provider Support: Assist Advanced Practice Providers (APPs) with care coordination, order entry, and patient follow-ups.

4. System Support: Bridge primary care and behavioral health departments, working together.

5. Care Coordination: Coordinate care to outpatient care, therapy services, or community mental health resources.

6. Documentation: Maintain accurate, timely electronic health records in compliance with clinic protocols.

1. Participates in quality improvement initiatives related to telehealth efficiency, behavioral health integration, and patient experience.

2. Maintains awareness of referral procedures, Contract Health Services, and community mental health resources.

3. Attending required meetings and training.

4. Comply with all MCNDOH policies, procedures, and professional standards.

5. Maintains regular and reliable attendance.

6. Performs other duties as assigned.