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Remote Phone Operator Jobs in Springfield, VA (NOW HIRING)

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems * Troubleshoot applications and operating systems while providing technical user support * Conduct remote ...

Ignite IT

Senior Network Security Engineer

Suitland, MD · Remote

$63 - $82.50/hr

VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues ... The best candidate can credibly say: "I have operated enterprise Cisco and Palo Alto firewalls in ...

West 4th Strategy

Service Desk Technician

Washington, DC · On-site +1

$59K - $81K/yr

... Windows Operating System Deployment, and evaluate user requirements and workflows to recommend ... Assesses user issues through conversation or remote access, assigns appropriate priorities, and ...

West 4th Strategy

Service Desk Technician

Washington, DC · Remote

... Windows Operating System Deployment, and evaluate user requirements and workflows to recommend ... Troubleshoot VPN, Wi-Fi, and LAN connectivity for on-site and remote employees. * Administer and/or ...

Ntiva

Service Desk Technician II

Mclean, VA · On-site +1

This client-facing role involves regular interaction via phone, email, and remote assistance tools ... and operating system related issues * Strong documentation skills, including documentation of ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... standard operating procedures such as filling out timesheets, adhering to privacy rules and ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... standard operating procedures such as filling out timesheets, adhering to privacy rules and ... S. Citizen Remote Position Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs ...

Getaway

Customer Representative

Washington, DC · Remote

$30K - $50K/yr

Respond promptly and professionally to client inquiries via email, phone, and messaging platforms ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Springfield, VA

Remote Phone Operator information

See Springfield, VA salary details

$9

$18

$26

How much do remote phone operator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote phone operator in Springfield, VA is $18.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.34 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Springfield, VA?

For Remote Phone Operator jobs in Springfield, VA, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Springfield, VA look for?

The top searched job categories for Remote Phone Operator jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Remote Phone Operator jobs?

Cities near Springfield, VA with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Springfield, VA as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% Remote job distribution, with an average salary of $38,802 per year, or $18.7 per hour.

Systems Analyst I

Germantown, MD • Remote

Datalab USA
Library and Information Services • 51 - 200 employees
Learn more about Datalab USAexternal

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

DataLab USA is an analytics and technology driven database marketing consultancy. We combine sophisticated technology, cutting edge analytics and an intrinsic understanding of marketing to build large-scale addressable marketing programs for Fortune 500 companies. Our clients operate in multiple verticals: Financial Services, Insurance, Telcom, and Travel & Leisure.
 
We have placed in the INC 5000 list of fastest growing private companies for six times in the last ten years. At its heart, DataLab USA has the entrepreneurial spirit of a start-up. We judge ourselves on our ability to innovate, drive efficiency and deliver excellence for our clients.
 
**No sponsorship available for this position**
**Candidate must be local to Germantown, MD**
Key Responsibilities
  • Support Windows 11 laptops/desktops and peripherals, Windows Servers, and VOIP phone systems
  • Troubleshoot applications and operating systems while providing technical user support
  • Conduct remote support sessions using remote session tools and perform software and system deployment/patching
  • Monitor systems and networks, manage IT assets through asset management systems, and work with issue/ticket tracking systems
  • Document technical procedures and solutions clearly and communicate effectively with team members and end users
  • Participate in after-hours on-call rotation and research and resolve technical problems independently
  • Maintain documented processes within audited environments
Required Skills & Qualifications
  • 1-3 years of experience in IT support, desktop management, or systems administration
  • Strong problem-solving and troubleshooting abilities with self-motivated approach and team collaboration skills
  • Technical proficiency in Windows 11/Server administration, Microsoft Office 365 suite, and networking fundamentals including TCP/IP, LAN/WAN, switching and routing protocols
  • Understanding of Windows, Red Hat Linux and macOS operating systems, networking, and virtualization
  • Experience with Active Directory, MDM tools such as Intune and LogMeIn, endpoint security solutions, and cybersecurity fundamentals
  • Knowledge or exposure to cloud platforms including Microsoft 365, Azure, and AWS
  • Familiarity with JIRA, remote support tools, and scripting (PowerShell, Python, Bash) is a plus
  •  Strong customer service and communication skills with ability to work independently and collaboratively in a team environment
  • Ability to work in audited environments following established processes, conduct remote support sessions, and manage technical documentation
  • CompTIA Security+ certification or in progress
$65,000 - $75,000 a year
The base pay range provided serves as a general guideline. The final annual salary offered to the selected candidate will vary based on factors such as qualifications, skill level, competencies, the scope and responsibilities of the role
We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:
Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.
Employee Assistance Program (EAP): Resources and support for personal and professional challenges.
401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.
Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.
Company Holidays: Nine paid company holidays throughout the year.
 
DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
All offers of employment are contingent on passing a background check and drug test.
Privacy Policy - DataLab USA | Targeting Better Results
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