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Remote Phone Operator Jobs in Monroe, LA (NOW HIRING)

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Remote Phone Operator information

See Monroe, LA salary details

$8

$17

$24

How much do remote phone operator jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote phone operator in Monroe, LA is $17.18, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.75 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Monroe, LA?

For Remote Phone Operator jobs in Monroe, LA, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Monroe, LA look for?

The top searched job categories for Remote Phone Operator jobs in Monroe, LA are:

What cities near Monroe, LA are hiring for Remote Phone Operator jobs?

Cities near Monroe, LA with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Monroe, LA as of August 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% Remote job distribution, with an average salary of $35,734 per year, or $17.2 per hour.

Customer Service Representative

Coast Professional

West Monroe, LA • On-site, Remote

$16/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 hours ago

Job description

Benefits 

  • 11 Paid Holidays
  • 401(k)
  • 401(k) matching
  • AD&D insurance
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance
 

Job type 

  • Full-time.
 

Location 

  • This is a remote opportunity that requires the employee to live within a 110-mile driving radius of the Coast Professional office located at 651 Downing Pines Rd West Monroe, LA 71292.

Pay

  • $16/hour plus $5.09 Health and Welfare

Schedule 

  • Training 
    • Monday-Friday 8am-5pm CST
  • Post-Training Scheduling- Upon completion of training, personnel may be assigned to any shift within the following operating hours:
    • Monday: 8:00 a.m. – 9:00 p.m. ET
    • Tuesday – Wednesday: 8:00 a.m. – 8:00 p.m. ET
    • Thursday – Friday: 8:00 a.m. – 6:00 p.m. ET
Job Summary  

This Customer Service Representative (CSR) works under close supervision and follows specific procedures and detailed instructions in handling incoming and outgoing calls. The CSR will complete all data entry while actively communicating with the customer. Reviews input/output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains production records. Classifies and codes data to be entered. Verifies, and identifies and corrects errors. Tracks documents received and completion dates in a log. Performs clerical and related office tasks as assigned, such as maintaining records of work received and work performed.

Job Duties & Responsibilities
  • Handling incoming and outgoing calls with patience, tact, and courtesy.
  • Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
  • Escalates calls to supervisor when necessary and appropriate.
  • Tracks call-related information for auditing and reporting purposes.
  • Provides feedback on call issues related to downtime and/or training issues.
  • Contribute positively to a work environment that is flexible, adaptable, and team based.
  • Provide, receive, and seek feedback in a positive manner to encourage team building.
  • Participate in the development and attainment of team and operational goals.
  • Be respectful and courteous.
  • Maintain a positive attitude about workloads and expectations.
  • Prioritize workloads to ensure timeliness and quality standards are met.
Qualifications
Education 
  • High school diploma or GED required
Experience 
  • 3-months or more experience in a call center or customer service environment preferred
  • Previous experience with computers, phone systems, and headsets preferred.
Knowledge, Skills and Abilities
  • Reading and Typing
  • Working knowledge of modern office procedures, methods, and computer equipment
  • Proficient in the use of Microsoft Office Products.
  • Ability to speak and read English clearly, professionally, and fluently.
  • Proficiency in languages other than English a plus
  • Excellent communication skills
  • Principles and practices of customer service.
  • Establish a good working relationship with team members and internal contacts, in order to maintain and continuously strive to improve the level of overall service being provided.
  • Good organizational skills and attention to detail.
  • Ability to comply with rules, regulations, laws, and methods as related to the position.
  • Work independently in the absence of immediate supervision.
  • Ability to handle and resolve recurring problems.
  • Successfully complete and pass the any client required trainings.
Clearance

As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM) and is an evaluation of the whole person to determine suitability. The suitability review begins after a conditional offer of employment has been accepted and will include a review of your employment, education, residences, references, criminal history and credit, as an example.  Some of the most important factors in an investigation are the individual’s honesty, candor, and thoroughness in the completion of their security forms. In rare instances, non-U.S. citizens with highly specialized skills and experience may also be considered for the security clearance process.

Working from Home Requirements
To be eligible to work-from-home, you must have:
  • Must reside within 50 miles of a Coast Professional, Inc. office. 
  • High-speed internet connection (FCC defines High-Speed Internet as 25 Mega-Bits per second (Mbps) minimum download speed and 3 Mbps upload speed).
  • The ability to physically connect to your high-speed home network with an ethernet cable (network cable). Coast will provide a 5 ft. connection.
  • A Mobile Device for DUO Multi-Factor Login. Must be iPhone 7 running IOS 11.1 or higher or Android device running Android 9.2 or greater.
  • A quiet, dedicated workspace free of distractions and interruptions.
  • Computer equipment is provided. You must have the ability to pick up equipment within 48 hours’ notice.
Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.

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