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Remote Phone Operator Jobs in Moncton, NB (NOW HIRING)

Canon Careers

32842

Dieppe, NB · Remote

Bilingual Customer Care Representative - Remote Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to ... Are you comfortable spending the majority of your day on the phone? * Do you have basic computer ...

Canon Careers

34802

Dieppe, NB · Remote

CA$43K - CA$48K/yr

Intermediate experience with email, CRM, and outbound phone prospecting. Why Join? REMOTE WORK * This position offers a Virtual work schedule. You will be 100% remote and not required to report to ...

All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Moncton, NB

Remote Phone Operator information

See Moncton, NB salary details

$8

$20

$48

How much do remote phone operator jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote phone operator in Moncton, NB is $20.26, according to ZipRecruiter salary data. Most workers in this role earn between $13.59 and $20.15 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Moncton, NB?

For Remote Phone Operator jobs in Moncton, NB, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Moncton, NB look for?

The top searched job categories for Remote Phone Operator jobs in Moncton, NB are:

What cities near Moncton, NB are hiring for Remote Phone Operator jobs?

Cities near Moncton, NB with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Moncton, NB as of August 2026, with employment types broken down into 82% Full Time, and 18% Temporary. Highlights an 100% Remote job distribution, with an average salary of $42,135 per year, or $20.3 per hour.

32842

Canon Careers

Dieppe, NB • Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 8 days ago

Job description

Bilingual Customer Care Representative - Remote

Monday to Friday 8:30am to 4:30pm (EST) / 9:30am to 5:30pm (ATL)

  • Do you have experience working in a customer service role?
  • Are you comfortable spending the majority of your day on the phone?
  • Do you have basic computer skills?

As a Bilingual Customer Care Representative, you will be responding to all client issues, concerns, and inquiries relating to invoicing, contracts, equipment, and account information. This position is responsible for maintaining positive customer experiences and ensuring excellent service and timely resolution.


Key Responsibilities:

  • Respond to inbound calls from internal and external clients by demonstrating exceptional quality service and skill while achieving outlined production targets.
  • Maintain the Customer Care email inboxes and respond to inquiries and concerns within the predetermined time frame.
  • Update and maintain the Customer Care Tracking System for any complex case files. Ensure that all files are precisely detailed and documented.
  • Perform routine and regular follow-ups with internal and external customers in order to guarantee prompt case resolution and file closure.
  • Investigate, analyze, and evaluate customer concerns and complaints, and provide prompt and effective guidance. Apply escalation process when necessary.
  • Submit monthly reports.

To Succeed, you will need:

  • Customer service / call center experience
  • Bilingual (French & English)
  • Exceptional customer service skills with a strong "customer first" attitude
  • Good organizational skills and strong time-management techniques
  • Works well under pressure and in a fast-paced environment
  • Display high ethics, character and commitment to business policies and decisions
  • Display initiative in handling problems, be a team player and support changes

Why Join?
REMOTE WORK

  • This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental, and vision
  • Life insurance, disability, and wellness programs
  • Vacation, Paid Personal Time, and Sick days
  • Matching RRSP contribution & Profit Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships, and more!

EMPLOYEE PERKS

  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Employee Appreciation Events

Apply