Remote Phone Operator Jobs in Kitchener Waterloo, ON

Pure Lab Vitamins is a proudly Canadian natural health company based in Ottawa, focused on creating premium, science-informed nutritional supplements that support everyday health and long-term wellness. Built on the expertise of a compounding pharmacist, Pure Lab combines clinical insight with a commitment to clean, effective formulations that people can trust.

Our growing lineup of vitamins, minerals, antioxidants, and specialty formulas is made in Canada under strict GMP standards, Health Canada licensed, and rigorously third-party tested for quality and consistency. Today, Pure Lab products are trusted by health professionals, retailers, and consumers across the country.

We’re a collaborative, growing team with an exciting future ahead — passionate about quality, continuous improvement, and making a meaningful impact in the health and wellness space.

As we continue to grow our presence across Canada, we are seekingAs we continue to expand our national footprint, we are seeking a motivated, entrepreneurial sales professional who thrives on building relationships, driving growth, and delivering outstanding customer experiences.

Pure Lab Vitamins is seeking an entrepreneurial sales professional to represent our products throughout Southwest Ontario through a fully remote outside sales model. As a SW Ontario Sales Broker (Independent Contractor), you will be responsible for developing new retail and professional accounts, growing existing customer relationships, and expanding Pure Lab's presence within independent health food stores, pharmacies, and healthcare practitioners in the defined territory.

Working primarily in the field, you will provide account support, product education, promotional planning, and business development initiatives that drive sales growth and customer success.

This is an independent contractor (broker) opportunity, not an employee position.

This opportunity is ideal for individuals who:

• Currently represent complementary health, wellness, natural health, or pharmacy-related product lines
• Have established relationships with independent retailers and healthcare practitioners within the territory
• Enjoy operating independently and managing their customer portfolio
• Are motivated by commission-based earnings and business development
• Are seeking to expand their portfolio with a premium Canadian supplement brand

• Build and maintain strong relationships with independent health food retailers, pharmacies, and healthcare practitioners.
• Provide exceptional customer service through in person regular visits, phone, email, and virtual meetings.
• Respond to customer inquiries, product questions, and business needs promptly and professionally.
• Support customers with promotional planning, product recommendations, and merchandising opportunities.
• Reactivate dormant accounts and identify opportunities for increased engagement.
• Identify and pursue growth opportunities within territory
• Possible attendance at industry events, trade shows, and conferences as mutually agreed upon.

• Develop and grow relationships within healthcare practitioners, including naturopathic doctors, chiropractors, nutritionists, pharmacists, and wellness clinics.
• Promote practitioner-focused products, educational resources, and programs.
• Build long-term partnerships that support patient outcomes and practice growth.

• Maintain accurate customer records and activity tracking within CRM systems.
• Monitor account performance and identify opportunities for growth.
• Provide regular territory updates.
• Participate in periodic product training, sales meetings, and business development discussions to stay current on product launches, promotions, and company initiatives.

Assigned Territory:

• Southwest Ontario

Primary Customer Groups:

• Independent Health Food Stores
• Independent Pharmacies
• Integrative Pharmacies
• Naturopathic Clinics
• Chiropractic Clinics
• Nutrition Professionals
• Wellness Clinics

Requirements

• 5+ years of sales or account management experience within the natural health products, supplement, pharmacy, or healthcare industry.
• Strong relationship-building and communication skills.
• Self-motivated with the ability to work independently in a remote environment.
• Excellent organizational and time-management abilities.
• Proficiency with Microsoft Office and CRM systems.
• Passion for health, wellness, and natural products.
• Valid driver's licence and reliable vehicle with the ability to travel throughout Southwest Ontario.
• Existing portfolio of complementary product lines is considered an asset

• Knowledge of independent retail environments.
• Familiarity with healthcare practitioners, including naturopathic doctors, chiropractors, nutritionists, and wellness clinics.
• Experience managing a territory or national account portfolio.
• Existing relationships within the Canadian natural health products industry, including independent retailers, pharmacies, and healthcare practitioners.

Benefits

This is a commission-only independent contractor opportunity with unlimited earning potential based on monthly sales performance. Compensation is based entirely on commissions earned from sales within the assigned territory.

The successful candidate will operate their own business and will be responsible for managing their own schedule, expenses, taxes, and benefits. This role is ideally suited to an established sales professional who currently represents complementary product lines and is looking to add a premium Canadian supplement brand to their portfolio.

Candidates are welcome to represent other non-competing brands and manufacturers while working with Pure Lab Vitamins.

*If attendance at industry conferences, trade shows, or other events is required, Pure Lab Vitamins will negotiate a one-time payment for such participation.