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Remote Phone Operator Jobs in Hackensack, NJ (NOW HIRING)

Macy's

Facilities Specialist (Remote)

Woodbridge, NJ · On-site +1

$56K - $93K/yr

... remote work related to all burglar and fire alarm systems in the company and their components. The ... operators on ticket actions, and troubleshoot alarm system communications (phone lines, cell, and ...

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How much do remote phone operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote phone operator in Hackensack, NJ is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.25 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Hackensack, NJ?

For Remote Phone Operator jobs in Hackensack, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Hackensack, NJ look for?

The top searched job categories for Remote Phone Operator jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote Phone Operator jobs?

Cities near Hackensack, NJ with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Hackensack, NJ as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% Remote job distribution, with an average salary of $40,515 per year, or $19.5 per hour.

Facilities Specialist (Remote)

Macy's

Woodbridge, NJ • On-site, Remote

$56K - $93K/yr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Perform installation, upgrades, and maintenance of burglar and fire alarm systems throughout the company.

  • Conduct daily fire and burglar alarm repairs, follow up on work orders, and coordinate with third-party providers for repairs and installations.

  • Communicate with store personnel and leadership regarding alarm system status, issues, and related activities.

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 863 frontline employees who took The Breakroom Quiz

8th of 21 rated department stores

Job description


Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Specialist, Facilities, is responsible for the installation and maintenance of burglar and fire alarms throughout the company. This position reports to the Associate, Facilities - Alarm Systems, and manages responsibilities and remote work related to all burglar and fire alarm systems in the company and their components. The scope of this role includes burglar and fire alarm installations, upgrades, and additions. Communication with and providing instruction to store personnel is also central to this role. Other primary functions include daily work order follow-up and scheduling for repairs. This role also performs other duties as assigned.
What You Will Do
  • Conduct day-to-day fire and burglar alarm repairs, ensuring timely completion and minimizing system downtime.
  • Assess the status of protective systems and determine watch needs for systems not operating at 100% functionality.
  • Assist in processing alarm work order tickets, provide feedback to Macy's Stores Operations Center operators on ticket actions, and troubleshoot alarm system communications (phone lines, cell, and network).
  • Communicate with store leadership regarding systems and related issues.
  • Follow up with third-party providers on repairs, installations, and additions.
  • Support leadership direction and embrace change.
  • Execute additional responsibilities as directed.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
  • Maintain regular, dependable attendance and punctuality.

Skills You Will Need
Technical Proficiency: Knowledge of fire and burglar alarms, experience with ADT, Focus, DMP, Radionics, and Bosch components, and familiarity with phone lines, alarm communication, central stations, and Service Channel work order management.
Communication: Excellent written and verbal skills, organized with superior follow-up, and capable of presenting information effectively to various audiences.
Analytical Skills: Reads, writes, and interprets instructional documents, familiar with National Electrical Code and Fire Alarm Codes, and reads blueprints.
Financial Acumen: Recommends financial expenditures, manages expenses, and develops long-term financial plans.
Relationship Building: Develops and maintains relationships with internal teams and external partners.
Problem-Solving: Addresses emergencies and disruptions promptly, prioritizes and multi-tasks, with a strong sense of urgency and excellent follow-up skills.
Reliability: Works independently with minimal supervision, makes sound decisions, and maintains regular, dependable attendance and punctuality.
Adaptability and Support: Supports leadership direction, embraces change, and executes additional responsibilities as directed.
Who You Are
  • Candidates with a High School diploma or equivalent are encouraged to apply. 3+ years of experience in the alarm industry preferred.
  • Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
  • Able to work a flexible schedule based on department and company needs. Occasional on-call support required.
  • Able to travel as needed.

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's

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Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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