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Remote Phone Operator Jobs in Cheyenne, WY (NOW HIRING)

Liveops

Remote Spanish Bilingual Customer Service

Cheyenne, WY · Remote

$14.75 - $18.50/hr

Android or Apple Phone * Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: * Choose ...

Omada.ai

Territory Partner (Closer)

Cheyenne, WY · Remote

$50K - $100K/yr

Remote Location: United States The Opportunity AI is changing everything. Small businesses deserve ... Comfortable closing over phone/video and asking for payment on the call * Strong, fast communicator ...

All JobsPhone Operator JobsRemote Phone Operator JobsRemote Phone Operator Jobs in Cheyenne, WY

Remote Phone Operator information

See Cheyenne, WY salary details

$8

$16

$23

How much do remote phone operator jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote phone operator in Cheyenne, WY is $16.92, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $18.46 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.
What are popular job titles related to Remote Phone Operator jobs in Cheyenne, WY? For Remote Phone Operator jobs in Cheyenne, WY, the most frequently searched job titles are:
What job categories do people searching Remote Phone Operator jobs in Cheyenne, WY look for? The top searched job categories for Remote Phone Operator jobs in Cheyenne, WY are:
Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Cheyenne, WY as of August 2026, with employment types broken down into 70% Full Time, and 30% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,202 per year, or $16.9 per hour.

Claims Handling Representative (Remote)

Globe Life Inc.

Cheyenne, WY • On-site, Remote

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Globe Life Insurance rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

163rd of 303 rated insurance

Job description

Job Description:
Claims Handling Representative (Remote) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Claims Handling Representative? Globe Life is looking for a Claims Handling Representative to join the team!
The role is responsible for the prompt and accurate processing of supplemental accident and health claims within established deadlines, while adhering to department procedures and guidelines to ensure compliance with HIPAA, insurance laws and regulations, and state-specific policy and benefit contract provisions. The position involves reviewing medical records and documentation to analyze and apply policy benefits, limitations, and exclusions, as well as maintaining phone correspondence with medical facilities, providers, policyholders, and agents. Additionally, this role supports various department functions, projects, and assignments as directed.
This is a remote/work-from-home position.
What You Will Do:
  • Process all health and accident claims promptly and daily by required deadlines, including reviewing claims documents, medical records, provider bills, receipts, and invoices to apply or deny benefits.
  • Ensure claims are processed accurately and in accordance with company guidelines, department policies and operating procedures, and in compliance with HIPAA, insurance laws and regulations, and state-specific policy and benefit contract provisions.
  • Contact medical facilities, providers, legal entities, policyholders, and agents to obtain necessary documents required to process claims.
  • Apply knowledge of underwriting health questions and medical terminology related to policy applications, waiting periods, and pre-existing conditions.
  • Review system notes and documents to thoroughly explain and provide details on claims status, benefit payments, denials, appeal decisions, and any information needed for pending claims.
  • Handle customer and agent inquiries, issues, and complaints with timely research, follow-up, and resolution in a professional and courteous manner.
  • Ensure customer and agent needs are met on every interaction, and document all phone calls, issues, and correspondence in system notes and the claim file.
  • Meet quality assurance requirements, key performance metrics, and productivity standards.
  • Cross-train with other operational departments on functions that affect claims, including premium deductions, multiple policy limits, cash value, return of premium, and money-back maturity processes.
  • Create written correspondence to clearly communicate with policyholders, including special letters as needed, and complete authorization forms for new claims and medical records requests.
  • Research and correct claims processing errors in a timely manner.
  • Process and respond promptly to miscellaneous customer and agent requests, including mailing of claim forms, information release authorization testimonials, itemized benefits lists, faxes, and issuing of duplicate policies.
  • Communicate pertinent information or issues promptly to the Team Leader, Supervisor, and/or Manager.
  • Identify and recommend areas of improvement for processes, procedures, and system enhancements.
  • Develop an understanding of the processes within the Underwriting, Customer Service, Billing, and Corporate Services departments.
  • Complete training as required by auditors, compliance teams, and state regulations.
  • Assist with various department functions, projects, and assignments as directed.

What You Can Bring:
  • High School Diploma or equivalent.
  • Minimum of 3-5 years of prior phone, customer service, and office experience.
  • Previous experience in a claims service environment preferred; medical terminology or medical office background desirable.
  • Bilingual skills a plus.
  • High level of quality focus on providing excellent customer service with the ability to process a high volume of claims efficiently and accurately.
  • Critical problem-solving, decision-making, and analytical skills with strong attention to detail.
  • Excellent verbal, written, and communication skills with strong organizational and research abilities.
  • Ability to work well under pressure, manage multiple tasks with competing deadlines, both independently and as a team player.

Applicable To All Employees of Globe Life Family of Companies:
  • Reliable and predictable attendance of your assigned shift.
  • Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:
  • Competitive compensation designed to reflect your expertise and contribution.
  • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
  • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
  • Paid holidays and time off to support a healthy work-life balance.
  • Parental leave to help our employees welcome their new additions.
  • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
  • Company-paid counseling for assistance with mental health, stress management, and work-life balance.
  • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
  • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

What Globe Life Insurance employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Globe Life

Sourced by ZipRecruiter

Our Actions Today have a lasting impact on Tomorrow. Therefore, We aim to inspire everyone in our network to help Make Tomorrow Better. At Globe Life, We empower our Customers by offering products that help secure their Financial Future and Protect them from the unexpected. We give our Employees the chance to give back, Support Initiatives with a Service First Mindset, and Promote from within.

Industry

Insurance services and insurance agencies and brokerages

Company size

1,001 - 5,000 Employees

Headquarters location

McKinney, TX, US

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