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Remote Phone Operator Jobs in Ankeny, IA (NOW HIRING)

ReSource Pro

Premium Insurance Auditor

Des Moines, IA · On-site +1

$9 - $33.50/hr

ReSource Pro is seeking Remote Phone & Virtual Audit Contractor to support our Premium Services ... operating model transformation. Maintaining a 96%+ client retention rate for over a decade ...

ReSource Pro

Premium Insurance Auditor

Des Moines, IA · Remote

$9 - $33.50/hr

ReSource Pro is seeking Remote Phone & Virtual Audit Contractor to support our Premium Services ... operating model transformation. Maintaining a 96%+ client retention rate for over a decade ...

QuickVisit Urgent Care

Remote Receptionist (PRN)

Alleman, IA · On-site +1

$15 - $19.75/hr

Triage incoming phone calls to department * Ensure patient demographic and insurance information is ... Required to have reliable internet for remote position. Download and upload speed must be at ...

Deloitte

Epic Denials Management Operator

Des Moines, IA · Remote

$17.50 - $23.50/hr

This is a primarily remote role supporting enterprise Epic support, with minimal travel and ... and phone calls to gather necessary information to understand denial reasons and root causes.

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Remote Phone Operator information

See Ankeny, IA salary details

$8

$16

$23

How much do remote phone operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote phone operator in Ankeny, IA is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a remote phone operator?

Remote phone operators are professionals who handle phone calls for businesses or organizations from a remote location, often working from home. Their responsibilities typically include answering customer inquiries, providing information, processing orders, or offering technical support. This role requires good communication skills, a quiet workspace, and usually a reliable internet connection. Remote phone operators may work for call centers, customer service departments, or third-party service providers. The job offers flexibility and is popular for those seeking work-from-home opportunities.

How do remote phone operators typically manage communication and collaboration with their team while working from home?

Remote phone operators often rely on digital communication tools such as instant messaging, video calls, and collaborative platforms to stay connected with their supervisors and colleagues. Regular team meetings and ongoing chat channels help ensure they are supported, informed about updates, and able to resolve issues quickly. Successful operators proactively communicate any challenges and share feedback, which strengthens team cohesion and helps maintain service quality, even when working independently from home.

What are the key skills and qualifications needed to thrive as a remote phone operator, and why are they important?

To thrive as a Remote Phone Operator, you need excellent verbal communication skills, strong listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and general computer proficiency is typically required. Outstanding customer service, patience, and the ability to multitask help individuals excel in this role. These skills and qualities are crucial for effectively managing customer inquiries, ensuring satisfaction, and maintaining professionalism in a remote environment.

What is the difference between Remote Phone Operator vs Customer Service Representative?

AspectRemote Phone OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentHome-based, call centers, or remote officesHome-based, call centers, or retail settings
Industry UsageTelecommunications, customer support, tech supportRetail, banking, tech, healthcare
Job FocusHandling inbound/outbound calls, basic info, appointment settingAssisting customers, resolving issues, product info

Remote Phone Operators and Customer Service Representatives often share similar credentials and work environments. However, Remote Phone Operators typically focus on handling calls for specific services like tech support or telecommunication, while Customer Service Representatives may work across various industries assisting with product or service inquiries. Both roles are essential for customer engagement and often require strong communication skills.

What are popular job titles related to Remote Phone Operator jobs in Ankeny, IA?

For Remote Phone Operator jobs in Ankeny, IA, the most frequently searched job titles are:

What job categories do people searching Remote Phone Operator jobs in Ankeny, IA look for?

The top searched job categories for Remote Phone Operator jobs in Ankeny, IA are:

What cities near Ankeny, IA are hiring for Remote Phone Operator jobs?

Cities near Ankeny, IA with the most Remote Phone Operator job openings:

Remote Phone Operator jobs near you
Infographic showing various Remote Phone Operator job openings in Ankeny, IA as of August 2026, with employment types broken down into 83% Full Time, and 17% Temporary. Highlights an 100% Remote job distribution, with an average salary of $34,812 per year, or $16.7 per hour.

Premium Insurance Auditor

ReSource Pro

Des Moines, IA • On-site, Remote

$9 - $33.50/hr

Contractor

Posted 10 days ago

ReSource Pro rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

110th of 500 rated business services

Job description

Do you have strong attention to detail and enjoy work that makes a meaningful client impact? ReSource Pro is seeking Remote Phone & Virtual Audit Contractor to support our Premium Services Audit team.
Come Join ReSource Pro!
Your role:
ReSource Pro is seeking a Remote Phone & Virtual Audit Contractor to support our Premium Services Audit team. In this role, you'll conduct phone and virtual premium audits with insured businesses to ensure accurate classification and reporting of Workers' Compensation and General Liability exposures.
We contract the best because we believe great people create exceptional experiences. That's why we partner with individuals who not only bring talent and passion, but who thrive in our unique culture and live out our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self.
In This Role, You Will:
  • Schedule and conduct phone and virtual audits with insured clients, including interviews, walkthroughs, and verification of business operations.
  • Collect, organize, and verify documentation via secure portals, email, or follow-up calls/virtual meetings.
  • Prepare and submit detailed audit reports that meet time service expectations.
  • Maintain clear and professional communication with insureds and internal stakeholders throughout the process.
  • Identify and escalate issues that could impact client satisfaction or carrier relationships.
  • Collaborate with colleagues and leaders to uphold quality standards and a positive, respectful workplace culture.

What you need to be successful:
  • High School Diploma or GED.
  • Provide personal phone, laptop and/or computer.
  • 3-5 years of work experience, ideally in auditing, accounting, insurance, or a client-facing role preferred.
  • 1-2 years of independent field-based work experience preferred.
  • Strong organizational and time-management skills with the ability to meet deadlines.
  • Proficiency with audit systems and tools; comfort using video conferencing platforms (e.g., Zoom, Microsoft Teams).
  • Excellent communication and interpersonal skills for building client relationships.
  • Ability to analyze data, spot discrepancies, and explain findings clearly.
  • A proactive, professional, and detail-oriented approach.

Your Compensation:
As a contractor, you have the flexibility to propose your own rate for this engagement. Compensation will be based on the mutually agreed rate between the contractor and the company, taking into consideration the scope of work, experience, and industry standards. Please provide your desired hourly or project-based rate when applying. Note that as a 1099 contractor, you will be responsible for your own taxes, insurance, and any other employment-related expenses. The budget for this position is $33.50-$38.50 per billable hour.
Your Interview Process:
To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via zoom.
The standard interview process includes:
  1. Behavioral Interview with Talent Acquisition
  2. Online Assessment
*Additional interview steps may be added depending on the position or if further evaluation is needed.
Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process.
About ReSource Pro:
Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times-placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list's 40+ year history.
Equal Employment Opportunity Policy
ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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