Remote Pharmacy Tech Informatics Jobs in Kentucky

TELE-HEALTH NURSE Remote | Work From Home | Patient Support & Specialty Pharmacy Programs Pay: $32.00-$39.00/hr POSITION SUMMARY The Tele-Health Nurse provides clinical service and support to patients, caregivers, healthcare providers, and their staff through inbound and outbound telephonic and electronic interactions. This role supports prescription and specialty medications while ensuring adherence to program protocols, regulatory requirements, and applicable nursing practice standards.

The Tele-Health Nurse uses clinical knowledge, behavior modification, motivational interviewing, and patient engagement techniques to support medication adherence and persistency. The position also coordinates testing, monitoring, counseling follow-up, clinical data collection, and escalation of identified patient risks or safety concerns.

This is a remote, call-center-based position requiring strong communication skills, clinical judgment, attention to detail, and the ability to work efficiently across multiple computer systems and platforms. WORK-FROM-HOME REQUIREMENTS This is a work-from-home call center environment. Employees must maintain a professional and secure workspace that supports patient privacy and HIPAA compliance.

The selected candidate must have: A dedicated, private workspace that is appropriate for handling protected health information (PHI) and HIPAA-regulated communications. A workspace free from unauthorized access or interruptions during working hours. Reliable, high-speed internet capable of supporting VOIP calls, video conferencing, and simultaneous access to multiple online platforms. A professional environment suitable for extended periods of telephonic patient interaction. Childcare arrangements in place during scheduled working hours.

Because this position involves continuous patient calls and protected health information, employees must be able to work without providing childcare or supervising children during scheduled shifts. The ability to maintain confidentiality and follow all company information-security, privacy, and HIPAA requirements.

KEY RESPONSIBILITIES

Provide telephonic and electronic service and support to patients, caregivers, healthcare providers, and other stakeholders through inbound and outbound interactions. Utilize behavior modification and motivational interviewing techniques to help patients initiate, achieve, and sustain medication adherence.

Conduct proactive outreach to patients and caregivers regarding medication adherence, therapy requirements, monitoring, testing, and follow-up. Coordinate collection of patient-specific clinical information and data required to support regulatory program requirements and therapy protocols. Demonstrate thorough understanding of and compliance with applicable regulatory requirements, program procedures, and service-line standards.

Apply clinical knowledge and established processes to identify patient needs, risks, adverse events, safety concerns, and other issues requiring intervention. Escalate clinical concerns, adverse events, product complaints, and other reportable issues according to established procedures. Follow up with physicians, healthcare providers, patients, and caregivers regarding compliance, persistency, therapy requirements, and program protocols. Research available services, resources, and agencies to assist patients and caregivers with complex needs.

Develop and support appropriate action plans in collaboration with patients, caregivers, providers, and internal stakeholders. Document patient interactions, clinical information, interventions, and follow-up activities accurately and promptly. Navigate multiple online platforms and systems simultaneously while maintaining accuracy and compliance with competing regulatory requirements. Adapt to changing healthcare needs, program requirements, technology, and processes while maintaining a positive patient experience. Maintain all required professional nursing licensure throughout employment.

MINIMUM QUALIFICATIONS

Education & Licensure Vocational or technical healthcare training required. Current Registered Nurse (RN) or Licensed Practical Nurse (LPN/LVN) license required, as applicable to the position and jurisdiction. Professional nursing license must be current, active, and maintained throughout employment. Healthcare Experience 2+ years of experience working for a healthcare