Join our Growing Team making a difference in our Patient Lives!ย Onco360ย is looking for aย
Customer Care Specialistย based out of our Waltham, MA
ย pharmacy.ย This is a full-time position working hours between 8am-8pm
ย EST Monday through Friday and availability on Saturday and Sundays for hours between 9am-5:30pm EST.ย ย
This is a remote work from home position.ย Customer Care Specialists at Onco360 will workย with the sales team and providers in monitoring all customer care issues. ย
Onco360 Pharmacy is a unique oncology pharmacy model created to serve the needs of community, oncology and hematology physicians, patients, payers, and manufacturers. A career with us is more than just a job. It\'s an opportunity to connect and care for our patients, providers, communities and each other. We attract extraordinary people who have a strong desire to live our mission - to better the lives of those battling cancer and rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion. ย We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth. ย
Starting salary from $23.00 an hour and up ย We offer great benefits including:
\t- Medical; Dental; Vision
\t- 401k with a match
\t- Paid Time Off and Paid Holidays
\t- Tuition Reimbursement
\t- Company paid benefits โ life, and short and long-term disability
Customer Care Specialist Responsibilities:
\t- Manages the customer care escalations email workflow.
\t- Works with the customer service manager to ensure all sales team escalations are addressed daily.
\t- Work all address exception reports given by the VP of pharmacy operations.
\t- Report to the customer care manager any items that may cause escalations not to be completed.
\t- Have knowledge of CPR+ and billing claim responses.
\t- Escalate all issues to the proper pharmacy director, sales team rep or analytics team.
\t- Work with other functional areas to resolve customer problems, and in system databases, and notifying appropriate parties as to what action will be taken to resolve the problem.
\t- Work all projects that are assigned by the customer service manager
Position Qualifications for Customer Care Specialist:
\t- Education/Learning Experience \t
\t\t- High School Diploma required; Bachelor\'s degree preferred
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\t \t- Work Experience \t
\t\t- 1 to 2 years of pharmacy billing or certified pharmacy technician required
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\t \t- Skills/Knowledge \t
\t\t- Customer service, problem solving, and excellent communication skills verbal and writing required.
\t\t- Work independently with little to no guidance
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\t \t- Licenses/Certifications \t
\t\t- Required:ย State Pharmacy Technician (as required) and national Pharmacy Technician certification (PTCB or equivalent
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