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Remote Peer Support Warmline Jobs in Colorado (NOW HIRING)

Brighter Day Law

Attorney

Colorado Springs, CO · On-site +1

$95K - $130K/yr

... peer support and mentorship * A mission-driven culture focused on long-term outcomes for families We are open to salaried, part-time, or full-time arrangements, as well as hybrid or remote work ...

Banner Health

$20.01 - $30.01/hr

We support all staff members as they find the path that is right for them. If you're looking to ... Refers encounters for peer review to substantiate ordered procedures. 3. Responds to "provider ...

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All JobsPeer Support Warmline JobsRemote Peer Support Warmline JobsRemote Peer Support Warmline Jobs in Colorado

Remote Peer Support Warmline information

What is a remote peer support warmline?

A Remote Peer Support Warmline is a phone or online service where individuals can receive emotional support from trained peers who have lived experience with mental health challenges. Unlike crisis hotlines, warmlines are intended for non-emergency situations, offering a compassionate ear and guidance when someone just needs to talk. These services are operated remotely, allowing people to connect from anywhere, and often operate during extended hours. Peers provide support, share coping strategies, and can connect callers to additional resources if needed.

What are the key skills and qualifications needed to thrive as a remote peer support warmline specialist?

To thrive as a Remote Peer Support Warmline Specialist, you need lived experience with mental health or substance use challenges, basic mental health knowledge, and often a certification in peer support. Familiarity with call center platforms, secure messaging systems, and documentation tools is typically required. Outstanding active listening, empathy, and nonjudgmental communication help build trust and provide meaningful support to callers. These skills and qualifications are crucial for offering compassionate, effective assistance and maintaining confidentiality in a remote support environment.

What are some common challenges faced by remote peer support warmline specialists, and how can they effectively manage them?

Remote Peer Support Warmline specialists often encounter challenges such as managing emotional boundaries, handling high call volumes, and supporting individuals in crisis while working remotely. It can be difficult to separate work from personal life when providing empathetic support from home. To manage these challenges, specialists are encouraged to participate in regular debriefings with supervisors, set clear boundaries for self-care, and use established protocols for escalating calls when necessary. Building connections with team members through virtual meetings also fosters a sense of support and collaboration.

What is the difference between Remote Peer Support Warmline vs Remote Mental Health Counselor?

AspectRemote Peer Support WarmlineRemote Mental Health Counselor
CredentialsPeer support certification or training, no formal licensure requiredLicensed mental health professional, such as LCSW, LPC, or psychologist
Work EnvironmentVolunteer or paid support line, often non-clinical settingClinical setting, providing therapy or counseling services
Employer & IndustryNon-profit organizations, community helplines, mental health support servicesHospitals, clinics, private practices, mental health agencies

Remote Peer Support Warmline staff provide empathetic support based on lived experience, focusing on emotional connection and peer encouragement. In contrast, Remote Mental Health Counselors offer clinical therapy, utilizing professional training and licensure to diagnose and treat mental health conditions. Both roles are vital but differ significantly in credentials, scope, and work environment.

What are the most commonly searched types of Peer Support Warmline jobs in Colorado?

The most popular types of Peer Support Warmline jobs in Colorado are:

What are popular job titles related to Remote Peer Support Warmline jobs in Colorado?

For Remote Peer Support Warmline jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Peer Support Warmline jobs in Colorado look for?

The top searched job categories for Remote Peer Support Warmline jobs in Colorado are:

What cities in Colorado are hiring for Remote Peer Support Warmline jobs?

Cities in Colorado with the most Remote Peer Support Warmline job openings:

Remote Peer Support Warmline jobs near you
Infographic showing various Remote Peer Support Warmline job openings in Colorado as of June 2026, with employment types broken down into 1% As Needed, 75% Full Time, and 24% Part Time. Highlights an 47% Physical, 3% Hybrid, and 50% Remote job distribution.

Peer Support Specialist - Remote (Overnights)

Denver, CO • Remote

Solari
51 - 200 employees
Learn more about Solariexternal

$19.66 - $21.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Work Location: 100% Remote (Applicants must reside in Colorado)

Work Schedule (2 Openings - Overnights): Competitive shift differential pay available for weekend, evening, and overnight hours!

Wed-Sat 11:00 PM – 9:30 AM
Tues/Thurs-Sat 9:00 PM – 7:30 AM

The Job/What You'll Do: 

The Peer Support Specialist here at Solari provides friendly, empathetic, and supportive phone line support for those who desire an authentic human connection to support them in their recovery. Respond to the caller by using person-first language and assertive communication.  Connects with the caller's issues through mutuality and inspires hope. The Peer Support Specialist assists individuals who call because they may be experiencing loneliness, isolation, fear, lack of support, and/or lack of resources.  The Peer Support Specialist offers support, not solutions.

Responsibilities:

  • Promotes excellent customer experience with individuals and families.  
  • Using their own personal experience and engaging with individuals served to establish a collaborative relationship by conveying respect for the person, acceptance, and a non-judgmental attitude.            
  • Serves as a role model and advocates for individuals in communicating their preferences and needs.
  • Helps the caller to clarify and validate the situation and/or their responses/feelings and identify effective coping strategies.
  • Promotes a recovery-based approach to care that emphasizes hope, respect, self-direction, and empowerment.    
  • Provide information about other community-based services where appropriate.
  • Uses and discloses an individual's protected health information in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.        
  • Documents all services and significant individual interactions in the electronic health record.
  • Demonstrates the ability to identify a crisis call and follow policies and procedures for connecting crisis callers to the crisis line.
  • Operates within the scope of work for a behavioral health call center; demonstrates effort toward company-wide and call center initiatives.
  • Other duties as assigned

Knowledge, Skills, Abilities: 

  • Knowledge of recovery principles; Colorado system principles; Exceptional interpersonal skills; Accountable to individuals served; Empathetic; Good verbal communication skills.
  • Ability to act professionally and maintain appropriate boundaries with clients and staff.
  • Ability to report as scheduled to work, meetings, training, and job-related activities prepared
  • Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success.
  • Maintains an open and accepting mindset by being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional, and leadership growth.

 Education & Experience:

  • Experience in the field as a Peer/Recovery Support Specialist
  • Lived personal experience with recovery
  • One year of office volunteer or work experience required
  • Completion of Peer/Recovery Support Specialist Certification, preferred but not required
  • GED/High School Diploma
Work Location: 100% Remote (Applicants must reside in Colorado)

Work Schedule (2 openings - Overnights): Competitive shift differential pay available for weekend, evening, and overnight hours!

Wed-Sat 11:00 PM – 9:30 AM
Tues/Thurs-Sat 9:00 PM – 7:30 AM

The candidate's applicable education and experience will determine where a candidate falls in the position range.

Pay Range
$19.66—$21.69 USD

Working Conditions:

While performing the job duties in the office or at a home office, the employee is frequently required to stand, walk, sit, and use hands; they must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  Exposure to noise typical with office operations.  Ability to hear and speak. Employees must maintain a stable and secure private home internet with a minimum of 50Mbps download and 5Mbps upload, and an average jitter less than 20% of latency. https://speed.cloudflare.com/

Who We Are & What We Offer:

Solari is an award-winning nonprofit that operates a 24/7 crisis line serving statewide in Arizona, Oklahoma and Colorado. Our mission is to Inspire Hope through our talented and compassionate staff.

Since 2007, Solari has been providing crisis contact center services and in that short time has helped thousands of individuals and families connect to the help they need. Additionally, in that short timeframe, Solari has grown to expand services to a peer-run Warm Line, Serious Mental Illness (SMI) determinations, mobile team dispatches, crisis transportation services, emergency room-based assessments, Department of Child Safety (DCS) rapid response and crisis stabilization services, telephone follow-up to those who need it, tragedy support lines and other in-kind services to the community.

  • Friendly work environment
  • Generous paid time off (PTO)
  • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date
  • Competitive compensation
  • Convenient office locations and Hybrid Schedule
  • On-site fitness room free to all employees (Tempe Office)
  • Basic Life Insurance
  • Voluntary Life, Spouse, Child Insurance
  • Critical Illness w/free dependents
  • Critical Illness Spouse
  • Short Term & Long Term Disability- Starts first of the month after 90 days of employment
  • 401K & 401K Roth - Starts first of the month after 90 days of employment
  • United Pet Care
  • LifeLock for identity theft
  • LYRA EAP Program- 25 free sessions for mental health per family member

Solari is proud to be an equal opportunity employer and does not unlawfully discriminate against any employee or applicant for employee per applicable federal, state, and local laws. At Solari, a diverse mix of highly talented, innovative, and dedicated people come together to make a lifetime impact on each of our Client's lives. All qualified applicants will receive equal consideration for employment.

We are focused on equality and believe deeply in diversity of race, color, ancestry, age, veteran status, marital status, creed, religion, sex, gender, gender identity, sexual orientation, ethnicity, national origin, and other legally protected group status.

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