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Remote Overnight It Support Jobs in Utah (NOW HIRING)

Trucordia

IT Support Specialist

Lindon, UT · On-site +1

Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions ...

Clerri

Senior IT Manager

Salt Lake City, UT · Remote

$126K - $127K/yr

As a manager of IT, you will help lead the charge in developing elegant solutions to complicated ... Experience supporting a distributed, remote workforce * Bachelor's degree in Computer Science ...

KēSTA I.T.

IT Security Specialist

Salt Lake City, UT · On-site +1

T is actively seeking an IT Security Specialist for an immediate contract engagement with our ... Preferred Qualifications · Experience supporting government or public sector environments. · ...

Executech

Senior IT Service Engineer

Salt Lake City, UT · On-site +1

$80K - $110K/yr

Role Summary The Senior Service Engineer is the highest level of escalation within reactive support ... IT support experience (MSP experience strongly preferred). * Broad, advanced competence across MSP ...

Air National Guard Units

$83K - $109K/yr

Evaluates machine usage and develops plans for the necessary acquisition to support future ... information systems management, mathematics, operations research, statistics, or technology ...

ZAGG Inc

IT Product Owner

Midvale, UT · On-site +1

Partner with business users to define solutions that increase efficiency, then support hands-on ... Remote work will not be considered at this time. What We're Looking For * An aggressive, results ...

Polar IT Services

$35/hr

POSITION Test Lead/Test Coordinator LOCATION Remote (MST) or Onsite - Midvale, UT DURATION 6 Months ... Working knowledge of Azure DevOps (ADO) Thanks Jagdish |Manager - IT Staffing T (443)-489-4433 ...

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Remote Overnight It Support information

What is a remote overnight IT support specialist?

A Remote Overnight IT Support specialist is a professional who provides technical assistance and troubleshooting services to clients or employees during nighttime hours, typically from a remote location. Their duties include monitoring systems, resolving IT issues, responding to support tickets, and ensuring the continuous operation of technology infrastructure outside of traditional business hours. This role is crucial for organizations that operate 24/7 or have users in multiple time zones, as it helps maintain productivity and minimize downtime.

What are the key skills and qualifications needed to thrive as a remote overnight IT support specialist?

To excel as a Remote Overnight IT Support specialist, you need strong troubleshooting skills, a solid understanding of networking and operating systems, and typically at least an associate degree in IT or relevant certifications like CompTIA A+ or Microsoft Certified solutions. Familiarity with remote desktop tools, ticketing systems (such as ServiceNow or Jira), and monitoring software is essential for effective issue resolution. Excellent communication, problem-solving abilities, and the capacity to work independently during non-standard hours are crucial soft skills. These competencies ensure timely technical support, minimize downtime, and maintain organizational productivity around the clock.

What are some common challenges faced by remote overnight IT support professionals, and how can they prepare for them?

Remote Overnight IT Support professionals often encounter unique challenges such as limited access to on-site resources, working independently during off-hours, and handling urgent technical issues without immediate in-person collaboration. To prepare, it's important to develop strong problem-solving skills, be comfortable with remote communication tools, and maintain a proactive approach to learning about the company’s systems. Staying organized and establishing a clear escalation process with daytime teams can also help ensure smooth operations and effective issue resolution.

What is the difference between Remote Overnight It Support vs Remote Help Desk Technician?

AspectRemote Overnight It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentNight shifts, remote support for critical issuesDay shifts, remote support for general user issues
Industry UsageIT support, network troubleshooting, system maintenanceCustomer support, troubleshooting, user assistance

Remote Overnight It Support and Remote Help Desk Technician roles share certifications like CompTIA A+ but differ mainly in work hours and focus. Overnight support handles critical issues during night shifts, while Help Desk Technicians typically work during the day assisting users with common problems. Both roles are essential in IT support but serve different operational needs.

What are popular job titles related to Remote Overnight It Support jobs in Utah?

For Remote Overnight It Support jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Remote Overnight It Support jobs in Utah look for?

The top searched job categories for Remote Overnight It Support jobs in Utah are:

What cities in Utah are hiring for Remote Overnight It Support jobs?

Cities in Utah with the most Remote Overnight It Support job openings:

Remote Overnight It Support jobs near you
Infographic showing various Remote Overnight It Support job openings in Utah as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Temporary. Highlights an 100% Remote job distribution.

IT Support Specialist

Lindon, UT • On-site, Remote

Trucordia
See more jobs at Trucordiaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

Company Description
Extraordinary opportunity. Exceptional experience.
Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored. At Trucordia, our company is built on wildly successful businesses in our communities across the country, and now we've come together to create the next great insurance brokerage. We offer an unrivaled combination of people, tools and solutions, and deliver exceptional experiences and unmatched opportunities for our employees, clients and stakeholders.
We celebrate both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities. Ranked as one of the fastest-growing companies in the U.S. for three consecutive years, we have more than 5,000 team members across 200 offices across the country, who actively, genuinely care about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
Trucordia Values
  1. We actively, genuinely CARE about our clients, each other and the quality of our work, and in every interaction, represent a company that people want to work for and do business with.
  2. We COLLABORATE continuously because, together, we are more powerful and make amazing things happen for our clients and company.
  3. We LEAD with intelligence, hunger, curiosity, energy and a future-focused attitude of "what's next"?
  4. We are RESULT-ORIENTED, growth-focused and driven to out-perform expectations of what an insurance brokerage can achieve.
  5. We CELEBRATE both individual successes and collective accomplishments, making sure the industry recognizes the remarkable company we're building together, as well as the impact we're having on our clients and communities.

Job Description
Here at Trucordia, we're looking for an IT Support Specialist to join our growing team. This role focuses on supporting employees across the organization with Agency Management System questions, technical troubleshooting, and day-to-day support requests, with a particular emphasis on AMS360 and other Vertafore products.
This person will serve as a knowledgeable resource for internal users, helping resolve system issues, document support interactions, and ensure employees have a smooth experience with the tools they rely on every day. The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and experience supporting business-critical insurance technology platforms
Duties and Responsibilities:
  • Respond to and resolve user support requests in a timely, service-oriented manner through phone, email, in-person, and internal ticketing channels.
  • Provide day-to-day support for AMS360 and other Vertafore products, helping users troubleshoot issues and navigate system functionality.
  • Serve as a knowledgeable resource for Agency Management System questions, escalating more complex issues when needed.
  • Troubleshoot software, access, workflow, and user-experience issues, partnering with internal teams to resolve them effectively.
  • Maintain accurate documentation of support interactions, recurring issues, resolutions, and internal service standards.
  • Support employee onboarding and system access needs related to AMS360, Vertafore products, and other business tools.
  • Assist with system enhancements, testing, user acceptance testing, and process improvements as needed.
  • Partner cross-functionally with business, IT, and operations teams to support internal users and improve the overall support experience.

Qualifications
  • At least 2 to 3 years of experience in a service desk, business systems support, or technical support role.
  • Experience supporting Agency Management Systems, with AMS360 and Vertafore product experience strongly preferred.
  • Prior experience in the insurance industry or a related business environment preferred.
  • Strong customer service skills with the ability to support users with patience, professionalism, and urgency.
  • Comfortable troubleshooting software issues and explaining technical information to non-technical users.
  • Highly organized and detail-oriented, with the ability to manage multiple support requests and competing priorities.
  • Strong written and verbal communication skills, including the ability to create clear, user-friendly documentation.
  • Collaborative team player who can work effectively with business stakeholders, IT teams, and end users at all levels.

Additional Information
Please see our company Benefits:
  • Medical, Dental, Vision
  • Life and AD&D insurance
  • FSA / HSA
  • Commuter & Child Care FSA
  • Cancer Support Benefits
  • Pet Insurance
  • Accident & Critical Illness
  • Hospital Indemnity
  • Employee Assistance Program (EAP)
  • 11 Paid Holidays
  • Flexible PTO
  • 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the "Company") is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.
Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.

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