Remote Order Processor Jobs in Riverside, CA (NOW HIRING)

Who We Are
Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
We are looking for an experienced, hands-on Group Product Manager to lead the Sequoia Expansion portfolio-scaling AI-enabled title production across new regions, products, and divisions.
This is a player-coach role that combines portfolio ownership with people leadership. You will set direction across multiple initiatives, balance investments and capacity, and develop Product Managers and Business Analysts to lead with increasing independence.
You will help turn complex underwriting standards and operational requirements into scalable, compliant capabilities that increase the volume and range of title orders processed through Sequoia.
*Remote within the United States. This role works closely with team members in the Pacific time zone. Expect quarterly travel to California.
WHAT YOU'LL DO
• Own the strategy, outcomes, and integrated roadmap for the Sequoia Expansion portfolio, balancing customer value, business impact, technical investment, risk, and organizational capacity across multiple initiatives.
• Manage and develop Product Managers and Business Analysts through clear expectations, coaching, actionable feedback, and progressively greater ownership and independence.
• Serve as a player coach: lead the most complex or highest-risk work, make portfolio-level tradeoffs, and unblock teams without taking ownership away from team leads.
• Partner with Engineering, Underwriting, Operations, Data Science, Data Management, and Program Management to align priorities, capacity, dependencies, launch plans, and executive communication across the portfolio.
• Build a scalable expansion model that translates regional rules and operational needs into production-ready capabilities faster and with greater quality, using process improvement, AI, and automation.
• Use qualitative and quantitative data to identify opportunities, estimate potential impact, prioritize investments, and measure realized impact after launch.
• Establish clear portfolio goals, leading indicators, and launch readiness criteria tied to increasing the volume and range of title orders processed through Sequoia.
• Represent the portfolio in planning, staffing, and prioritization discussions, giving leaders and teams clear visibility into progress, risks, decisions, and tradeoffs.
• Raise the product management bar across the portfolio through outcome-oriented planning, strong discovery, evidence-based decisions, and clear product artifacts.
WHAT YOU'll BRING
• 10+ years of software or technology product management experience, or an equivalent combination of experience and demonstrated impact, including ownership of complex products, platforms, or portfolios.
• Demonstrated success leading a portfolio of related products or initiatives, balancing investments and dependencies while remaining accountable for strategy and outcomes.
• Experience managing and developing Product Managers and Business Analysts.
• Strong player-coach judgment: able to move between portfolio strategy, people development, stakeholder alignment, and hands-on problem solving.
• Track record delivering enterprise software, workflow, data, automation, or AI-enabled products in a fast-paced environment.
• Strong data fluency and a track record of using qualitative and quantitative evidence to frame problems, estimate impact, test assumptions, and measure post-launch results.
• Ability to bring structure to ambiguous, domain-heavy problems and translate complex business and operational needs into clear product direction.
• Excellent communication and influencing skills across business, operations, engineering, data, and executive audiences.
PREFERRED QUALIFICATIONS
• Experience in title production is a strong plus; related experience in mortgage, real estate, insurance, fintech, or another regulated and operationally complex domain is also valuable.
• Experience scaling products across geographies, business units, customer segments, or varying regulatory requirements.
• Experience leveraging AI tools and AI-driven development practices, including the use of truth data and evaluations to measure quality, guide iteration, and improve outcomes.
Pay Range: $148,600.00 - $198,200.00 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant's criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.