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Remote Order Management Jobs in Lexington, KY (NOW HIRING)

ABB

Utility Sales Support

Lexington, KY · Remote

$17.75 - $23.25/hr

... order management with local business units and other ABB groups. Additionally, the role will expand to support activities at our agent accounts. While this is a remote position, candidates must be ...

ForgeFit

Remote Customer Service Specialist

Lexington, KY · On-site +1

$17 - $22.25/hr

Help customers with orders, shipping questions, product details, and troubleshooting * Track and ... Keep accurate records of customer interactions using CRM * Proactively follow up on customer needs ...

ABB

Commercial Proposal Engineer

Lexington, KY · Remote

Sales Support Manager __ Your role and responsibilities In this role, you will focus on the ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

MCKESSON

Field Reimbursement Manager

Lexington, KY · On-site +1

... order to relay detailed benefit information and maximize the customer experience ... Position will require travel, project management and/or account coordination based on client ...

MCKESSON

Field Reimbursement Manager

Richmond, KY · On-site +1

... order to relay detailed benefit information and maximize the customer experience ... Position will require travel, project management and/or account coordination based on client ...

ABB

Group Account Manager

Lexington, KY · Remote

$163K - $261K/yr

Segment Manager __ Your role and responsibilities: As the Group Account Manager, Meta - Data Center ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

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Remote Order Management information

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How much do remote order management jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote order management in Lexington, KY is $23.76, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $24.86 per hour, depending on experience, location, and employer.

What is remote order management?

A Remote Order Management job involves overseeing and processing customer orders from a remote location. Responsibilities typically include order entry, tracking shipments, resolving discrepancies, and coordinating with suppliers or internal teams. Strong communication, attention to detail, and familiarity with order management software are often required. This role helps ensure a smooth purchasing experience for customers while optimizing order fulfillment processes.

What skills and qualifications are needed for remote order management?

To thrive as a Remote Order Management professional, you should have strong organizational skills, attention to detail, and experience in supply chain or customer service roles, often supported by a relevant degree or equivalent experience. Familiarity with order management software, ERP systems, and CRM tools is typically required, and certifications in logistics or supply chain can be advantageous. Exceptional communication, problem-solving abilities, and time management help you excel in coordinating orders and resolving issues remotely. These skills ensure accurate and timely order processing, positive customer experiences, and efficient collaboration with team members across locations.

What are the main challenges in remote order management and how can they be overcome?

One of the main challenges in Remote Order Management is coordinating efficiently with cross-functional teams and customers without face-to-face interaction, which requires clear communication and proactive follow-up. Managing multiple orders simultaneously while remaining accurate and meeting tight deadlines can also present difficulties, especially during peak seasons. To succeed, professionals use digital tools to track orders, maintain meticulous records, and set clear priorities. Staying organized and adaptable allows you to overcome obstacles and ensure a smooth, reliable order fulfillment process from a remote setting.

What are the most commonly searched types of Order Management jobs in Lexington, KY?

The most popular types of Order Management jobs in Lexington, KY are:

What are popular job titles related to Remote Order Management jobs in Lexington, KY?

For Remote Order Management jobs in Lexington, KY, the most frequently searched job titles are:

What job categories do people searching Remote Order Management jobs in Lexington, KY look for?

The top searched job categories for Remote Order Management jobs in Lexington, KY are:

What cities near Lexington, KY are hiring for Remote Order Management jobs?

Cities near Lexington, KY with the most Remote Order Management job openings:

Remote Order Management jobs near you
Infographic showing various Remote Order Management job openings in Lexington, KY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $49,414 per year, or $23.8 per hour.

Customer Service Representative Tier 2

Helpware

Lexington, KY • On-site, Remote

$21/hr

Full-time

Posted 20 days ago

Job description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

  • Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.
  • Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.
  • Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.
  • Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.
  • Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.
  • Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.
  • Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.
  • Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.
  • Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.
  • Other related tasks as assigned by the client or Helpware management.

Qualifications:

  • At least 2-4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.
  • Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.
  • Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.
  • Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.
  • Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.
  • Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.
  • Highly organized with exceptional attention to detail and the ability to document cases accurately.
  • Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.
  • Experience mentoring, coaching, or providing guidance to frontline agents is preferred.
  • Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.
Employment Type: FULL_TIME

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