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Remote Optum Call Center Jobs in Arizona (NOW HIRING)

Tango Care

Call Center Representative (Remote)

Phoenix, AZ · On-site +1

$14.50 - $18.25/hr

Remote Responsibilities and Duties: Responsibilities of the Call Center Representative include, but are not limited to the following: * Develop and maintain a working knowledge of current products ...

RemX

Remote Healthcare Call Center Rep $16/hr

Phoenix, AZ · On-site +1

$16/hr

Call Center Representative Pay: $16/hr. Weekly Pay plus Benefits Schedule: Be available to work a ... REMOTE CSR POSITION). Please apply online and we will review your resume and contact you. If we ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

RemX

Remote Customer Service Specialist

Phoenix, AZ · On-site +1

$16/hr

Our Fortune 500 pharmaceutical client is seeking dedicated, customer-focused Call Center Representatives to join their growing remote team. If you have a passion for helping others and thrive in a ...

McQuade Organization

... motivated individuals to join our remote Customer Success team. We work with union members ... Customer service, hospitality, retail, sales, or call center experience preferred * Comfortable ...

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Remote Optum Call Center information

What is the difference between Remote Optum Call Center vs Remote UnitedHealth Group Customer Service Representative?

AspectRemote Optum Call CenterRemote UnitedHealth Group Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare or insurance knowledge helpful
Work EnvironmentHome-based call center handling healthcare inquiriesHome-based customer service for health insurance and benefits
Employer & IndustryOptum, healthcare servicesUnitedHealth Group, health insurance and services
Job FocusHealthcare-specific support, claims, and benefitsInsurance benefits, billing, and customer inquiries

The Remote Optum Call Center and Remote UnitedHealth Group Customer Service Representative roles both operate in healthcare-related customer support from home. While they share similar credentials and work environments, Optum focuses more on healthcare services and claims, whereas UnitedHealth Group Customer Service Representatives handle insurance benefits and billing inquiries. Both roles are essential in providing patient and member support within the healthcare industry.

What are popular job titles related to Remote Optum Call Center jobs in Arizona? For Remote Optum Call Center jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Remote Optum Call Center jobs in Arizona look for? The top searched job categories for Remote Optum Call Center jobs in Arizona are:
What cities in Arizona are hiring for Remote Optum Call Center jobs? Cities in Arizona with the most Remote Optum Call Center job openings:
Remote Optum Call Center jobs near you

Call Center Representative (Remote)

Tango Care

Phoenix, AZ • On-site, Remote

$14.50 - $18.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description
tango is a leader in the home health management industry and is preparing for significant growth! Our mission is to deliver innovative, home-based, post-acute solutions through proprietary technology and proven processes. We partner with health plans to provide a comprehensive suite of products and services designed to manage the total cost of care.
We are currently looking for a Call Center Representative to join our growing team!
The Call Center Representative is responsible for answering incoming calls, acting as a liaison to facilitate communication between referral sources, patients, health care agencies and tango. This role encompasses providing excellent customer service and a high level of detailed information. The CCR will establish accurate records in compliance with applicable laws and regulations and the policies of tango.
Office Location:
  • Remote

Responsibilities and Duties:
Responsibilities of the Call Center Representative include, but are not limited to the following:
  • Develop and maintain a working knowledge of current products and services offered by the company.
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
  • Answers busy phone lines and identifies calls to be transferred.
  • Forwarding voicemails left on the company line to the appropriate department.
  • Assisting the administrative team with processing faxes or emails data entry into our in-house software.
  • Communicating professionally with different departments to assist patients and healthcare providers with our referral process.
  • Ensuring an even distribution of work to the Intake department.
  • Complying with company, state, and federal healthcare guidelines.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Calling patients for follow up, to obtain additional information and notify the patient of outcomes and statuses.
  • Ensuring customer satisfaction and assisting them with issues/concerns related to their health.
  • Evaluates and determines caller needs and use their knowledge to provide resolution, tracking, and if necessary follow up from another representative.
  • Additional responsibilities as assigned by Supervisor.

Qualifications:
  • Must be at least 18 years of age.
  • High School Diploma or GED, some college.
  • Has basic computer knowledge and experience including Microsoft Word, Excel & typing skills.
  • Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is preferred.
  • Ability to convey a positive and professional image to customers and employees.
  • Capable of following an issue through to its conclusion.
  • Home care/healthcare background is a plus but not required.
  • Must be able to work at a fast pace medical call center managing large amounts of inbound/outbound calls while maintaining attention to details.
  • Is customer service oriented with good oral and written communication skills.
  • Is self-directed, flexible, cooperative, and exhibits the ability to work with minimal supervision.
  • Is detail oriented and displays good organizational skills.
  • Must be flexible and willing to work weekends and Holidays.
  • Highly self-motivated and able to work with minimal supervision.

Proven Personal Attributes:
  • Ability to multitask in a fast-paced work environment.
  • Ability to remain calm under pressure and manage stressful situations.
  • Provide excellent and professional customer service skills with a positive, patient, and friendly attitude.
  • Ability to maintain a high level of confidentiality and remain HIPAA compliant.
  • Ability to establish highly productive and detailed organizational skills/habits.
  • Ability to actively listen and problem solve with cooperation, assertiveness, and flexibility for positive outcomes.
  • Possess strong, professional written and oral communication skills for in-person, telephonic, and electronic use.

tango provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. tango will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

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