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Remote Optum Call Center Jobs in Arizona (NOW HIRING)

CrewBloom

Call Center Agent (REMOTE)

Arizona City, AZ · Remote

$15 - $20/hr

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

MDS COMMUNICATIONS CORPORATION

$15 - $16/hr

MDS Communications is looking to hire Call Center Representatives ! Are you seeking a job with real purpose -where your efforts help people in need and support causes you care deeply about? As a ...

SOS International LLC

Call Agent

Tucson, AZ · Remote

$14.50 - $19/hr

Fully Remote, US, USA Contract Clearance Requirement: Other Company Description Founded in 1989 ... Call Agents perform the call center supported registration process, provide applicable referrals ...

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All JobsRemote Optum Call Center JobsRemote Optum Call Center Jobs in Arizona

Remote Optum Call Center information

What is the difference between Remote Optum Call Center vs Remote UnitedHealth Group Customer Service Representative?

AspectRemote Optum Call CenterRemote UnitedHealth Group Customer Service Representative
CredentialsHigh school diploma or equivalent; healthcare knowledge beneficialHigh school diploma or equivalent; healthcare or insurance knowledge helpful
Work EnvironmentHome-based call center handling healthcare inquiriesHome-based customer service for health insurance and benefits
Employer & IndustryOptum, healthcare servicesUnitedHealth Group, health insurance and services
Job FocusHealthcare-specific support, claims, and benefitsInsurance benefits, billing, and customer inquiries

The Remote Optum Call Center and Remote UnitedHealth Group Customer Service Representative roles both operate in healthcare-related customer support from home. While they share similar credentials and work environments, Optum focuses more on healthcare services and claims, whereas UnitedHealth Group Customer Service Representatives handle insurance benefits and billing inquiries. Both roles are essential in providing patient and member support within the healthcare industry.

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What cities in Arizona are hiring for Remote Optum Call Center jobs? Cities in Arizona with the most Remote Optum Call Center job openings:
Remote Optum Call Center jobs near you
Call Center Agent (REMOTE)

Call Center Agent (REMOTE)

CrewBloom

Arizona City, AZ • Remote

$15 - $20/hr

Full-time

Posted 5 days ago

Job description

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

  • Member Services: Inbound customer support
  • Retention: Inbound retention and customer engagement
  • Pre-Cancel Services: Outbound re-engagement and light collections
  • Third-Party Collections: Available by request only
Schedules & Availability
  • Training Schedule: Monday to Friday, 9:00 AM - 6:00 PM CST (First two weeks)
  • Post-Training Schedule: Monday to Friday, 10:00 AM - 7:00 PM CST
  • Attendance Requirements:
    • 100% attendance required during training
    • Ongoing attendance must meet a minimum of 93% to qualify for bonuses
Key Responsibilities
  • Handle a high volume of inbound and outbound customer calls
  • Resolve customer inquiries efficiently and professionally
  • Document all call activity accurately using internal systems
  • Adhere to all compliance and operational guidelines
  • Maintain performance metrics including attendance and key performance indicators (KPIs)

Requirements

  • Fluent in spoken and written English
  • Basic computer literacy and ability to navigate multiple applications
  • Must pass a background check
  • Professional communication skills and customer service aptitude
  • 100% attendance required during the first 3 weeks of training
Work Environment Requirements
  • A private, quiet, and secure workspace free from distractions
  • No public or shared environments permitted during work hours
    Technical Requirements
    • Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
    • Dual Core 2 GHz processor (or better)
    • Minimum 4GB RAM
    • At least 80GB available hard drive space
    • Monitor: 18" or larger, with a resolution of 1920x1080
    • Wired keyboard and mouse (wireless peripherals not allowed)
    • Wired headset with noise-canceling microphone
    • Hard-wired high-speed internet connection (no Wi-Fi or satellite connections):
    • Minimum download speed: 20 Mbps
    • Minimum upload speed: 10 Mbps
    • Firewalled router required (direct modem connections are not permitted)

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