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Remote Optical Customer Service Jobs in Union, NJ

Adecco

Customer Service Representative

Manhattan, NY · Remote

$29.79/hr

Adecco is assisting a local client recruiting Customer Service Representative opportunities Remote. This is an excellent opportunity to join a winning culture and get your foot in the door with is a

New

Jobs for Humanity

Customer Service Associate

New York, NY · On-site +1

$15.75 - $22/hr

Company Description We are looking for a motivated and customer-focused professional to join our team as a Customer Service Associate . This is a one-year contract position with the potential for

Adecco

Customer Service Call Agent

Newark, NJ · Remote

$17.66/hr

Energy Customer Care Agent (Work From Home) Location: New Jersey (Remote), must reside in the state of New Jersey Schedule: Monday-Friday 8:00 am-5:00 pm Pay Rate: $17.66 an hour Position Overview We

Arsenault Inc

Customer Service Specialist

New York, NY · Remote

$18.50 - $24.50/hr

We are the only 100% union label supplemental benefits company in the world. With a client base that includes over 40,000 unions and associations internationally, we've specialized in providing both

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All JobsOptical Customer Service JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Union, NJ

Remote Optical Customer Service information

See Union, NJ salary details

$10

$19

$27

How much do remote optical customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote optical customer service in Union, NJ is $19.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $21.30 per hour, depending on experience, location, and employer.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Union, NJ?

For Remote Optical Customer Service jobs in Union, NJ, the most frequently searched job titles are:

What job categories do people searching Remote Optical Customer Service jobs in Union, NJ look for?

The top searched job categories for Remote Optical Customer Service jobs in Union, NJ are:

What cities near Union, NJ are hiring for Remote Optical Customer Service jobs?

Cities near Union, NJ with the most Remote Optical Customer Service job openings:

Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Union, NJ as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $39,842 per year, or $19.2 per hour.

Remote Customer Service Rep (NJ)

AppleOne

Jersey City, NJ • Remote

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Role: CSR 2 – Client Support
Role: CSR 2 – Client Support, Bilingual (English/Spanish)
Pay:
•$18.00/hour – Monolingual
•$19.00/hour – Bilingual (English/Spanish)
Assignment: Ongoing assignment (TEMP) Location: Remote / Work From Home (Must reside in New Jersey- FOR NEW JERSEY APPLICANT ONLY)
Schedule:
Training Schedule:
•Monday – Friday, 8:00 AM – 4:30 PM Eastern
•3-week training period
•Candidates must remain on camera throughout training and nesting
Hours of Operation:
•Monday – Friday, 8:00 AM – 5:00 PM EST
Equipment: Bring Your Own Device (BYOD) per specs in attached BYOD Technical Requirements document. In addition, a second monitor is required.
•Home Internet: No cellular based Internet Service Providers i.e. (T-Mobile, Verizon Mobile, etc.) Must be a traditional wired from the pole to home Internet Service Provider.
•Smartphone: Recommended memory that a Smartphone should have at minimum is 200 MB to download Microsoft Authenticator app.
What you'll do:
•Answer inbound calls from Marketplace consumers, prospective enrollees, and authorized representatives.
•Provide general information regarding health insurance coverage through the Marketplace.
•Assist individuals and families with completing health insurance applications.
•Build and verify tax households, household income, and eligibility information.
•Explain Marketplace eligibility determinations and enrollment options.
•Enroll consumers into qualified health plans.
•Process demographic updates, life event changes, disenrollment requests, and special enrollment period requests.
•Respond to inbound and outbound customer contacts while adhering to company procedures and privacy requirements.
•Track and document all customer interactions using applicable systems.
•Fulfill requests for materials through mail, email, or electronic download.
•Coordinate translation services for non-English-speaking callers as needed.
•Escalate complex issues to the appropriate support teams for resolution.
•Attend required meetings, trainings, and ongoing educational sessions.
•Maintain current knowledge of Marketplace programs, policies, and systems.
•Perform additional duties as assigned by management.
Requirements:
•High School Diploma, GED, or equivalent required.
•Associate degree or higher preferred.
•Minimum of 6 months of customer service experience.
•Strong telephone and data entry skills.
•Excellent written and verbal communication skills.
•Strong organizational and interpersonal skills.
•Ability to work efficiently in a fast-paced environment.
•Ability to manage multiple complex tasks simultaneously.
•Ability to work independently and as part of a team.
•Experience using computers, phone systems, and headsets preferred.
•Previous customer service or call center experience preferred.
•Bilingual Spanish/English is a plus.
•Must be able to maintain full attendance during training and nesting periods.
•Must be comfortable being on camera throughout all training sessions.
•Must have a reliable home office setup that meets equipment requirements.


Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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Company Description

This company offers growth and a great group of people to work with.

AppleOne logo

About AppleOne

Sourced by ZipRecruiter

AppleOne is a renowned staffing service based in Glendale, California, USA. Positioned in the Human Resources industry, the company offers extensive staffing and recruiting solutions, such as temporary, full-time, and part-time placement, to companies across diverse industry sectors. The company was established by Bernie Howroyd in 1964, launching the business to aid others in finding excellent jobs and companies in finding excellent people.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Glendale, CA, US

Year founded

1964

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