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Remote Optical Customer Service Jobs in Spring Hill, FL

Optical Outlets

Sales Associate

Tampa, FL · On-site +1

$15/hr

Essential Functions Attract and retain customers by providing unsurpassed customer service Greet ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

Optical Outlets

Sales Associate

Weeki Wachee, FL · On-site +1

$15/hr

Essential Functions Attract and retain customers by providing unsurpassed customer service Greet ... For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers

USAA

Customer Service Advisor

Tampa, FL · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...

Outdoor Network

Customer Service Parts Specialist

Tampa, FL · Remote

$16 - $21.25/hr

As a remote Customer Service/Parts Specialist, you will help customers find and buy powersports and marine parts and accessories from our industry-leading websites: Partzilla.com and Boats.net. This ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...

USAA

Customer Service - Bank Sales & Service

Tampa, FL · On-site +1

$43K - $44K/yr

USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with ... Our Bank Customer Service & Sales role may be a new career for you. There's a lot to learn, but the ...

Getaway Travel Agency

Customer Representative Agent

Tampa, FL · Remote

$15 - $20.50/hr

Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ... Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency.

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Remote Optical Customer Service information

See Spring Hill, FL salary details

$8

$15

$22

How much do remote optical customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote optical customer service in Spring Hill, FL is $15.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.03 and $17.74 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What job categories do people searching Remote Optical Customer Service jobs in Spring Hill, FL look for? The top searched job categories for Remote Optical Customer Service jobs in Spring Hill, FL are:
What cities near Spring Hill, FL are hiring for Remote Optical Customer Service jobs? Cities near Spring Hill, FL with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Spring Hill, FL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $33,170 per year, or $15.9 per hour.

Sales Associate

Optical Outlets

Tampa, FL • On-site, Remote

$15/hr

Other

Re-posted 23 days ago

Job description

Description

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager.


Essential Functions


Attract and retain customers by providing unsurpassed customer service 


Greet customers and explain the process in a transparent way


Assist patients with merchandise selection, fitting frames, and dispensing eyewear


Solve visual problems or challenges for customers


Managing customer transactions at time of purchase


Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction


Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems


Assist other retail associates with difficult and complex areas of customer product needs and prescriptions


Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact


Inform Office Manager of any office problems noted by staff, doctors, or patients


Perform all tasks assigned by Office Manager

Requirements


Job Specifications


Typically has the following skills or abilities:


One to two years of experience in related field


Working knowledge of MS Office package


Demonstrated ability to successfully perform multiple tasks in a fast-paced environment


Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries


Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made


Excellent interpersonal and rapport-building skills


Ability to ask appropriate and relevant questions to identify customer needs


Proven problem-solving, negotiations, and decision-making skills


Ability to use appropriate discretion and judgment in applying customer/call handling guidelines


Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment


Preferred Skills


Experience as an Optician with an active Florida License 


Bilingual English and Spanish


Working Conditions


The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.


The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.


VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.   


The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding Optical Outlets benefits, please visit opticaloutlets.com/careers 

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