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Remote Optical Customer Service Jobs in South Uniontown, PA

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Remote Optical Customer Service information

See South Uniontown, PA salary details

$9

$17

$25

How much do remote optical customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote optical customer service in South Uniontown, PA is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in South Uniontown, PA? For Remote Optical Customer Service jobs in South Uniontown, PA, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in South Uniontown, PA look for? The top searched job categories for Remote Optical Customer Service jobs in South Uniontown, PA are:
What cities near South Uniontown, PA are hiring for Remote Optical Customer Service jobs? Cities near South Uniontown, PA with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in South Uniontown, PA as of May 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 100% Remote job distribution, with an average salary of $36,578 per year, or $17.6 per hour.
Customer Advocate, Remote

Customer Advocate, Remote

Disabled Veteran Solutions

Waynesburg, PA • On-site, Remote

$17/hr

Full-time

Posted 15 days ago

Job description

Customer Advocate - Full-Time (Remote)
Disabled Veteran Solutions (DVS)
A Career With Purpose - Not Just a Job
Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. We are seeking Customer Advocates who combine strong technical capability with professionalism, empathy, and a desire to build a long-term career in a structured, mission-driven organization.
This is a full-time, remote position designed for individuals who value stability, accountability, and advancement. We invest significantly in our team members - including an intensive 8-week paid training program - and we hire individuals who are ready to commit and grow.
The Role
As a Customer Advocate, you will manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries.
This is a fast-paced, structured environment requiring:
  • Real-time navigation of multiple web-based platforms
  • Accurate documentation across systems
  • Confident use of Microsoft Word, Excel, Outlook, and Teams
  • Strong written and verbal communication
  • Consistent adherence to process and compliance standards

Success in this role requires both compassion and technical precision.
Technical & Computer Proficiency (Critical Requirement)
This is not an entry-level computer role.
Candidates must be comfortable:
  • Navigating multiple browser windows simultaneously
  • Switching between systems while actively speaking with members
  • Documenting in real time without sacrificing call quality
  • Utilizing Microsoft Word, Excel, Outlook, and Teams efficiently
  • Troubleshooting basic system or navigation issues independently

Candidates will be evaluated for computer proficiency during the hiring process.
Schedule & Training
Full-Time | 100% Remote | Monday-Friday
Shifts are 8 hours between 8:00 AM - 8:00 PM EST.
Training Schedule:
8:00 AM - 4:30 PM EST
100% mandatory attendance for the full 8-week program.
Permanent Schedule:
Monday through Friday: 9:30 AM - 6:00 PM EST
Start Date: May 11, 2026
This role requires reliability and consistent attendance. It is not structured for part-time, temporary or transitional employment.
Required Qualifications
  • High School Diploma (Associate degree or higher preferred)
  • Prior customer service experience handling complex or sensitive matters
  • Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
  • Ability to navigate multiple web-based systems simultaneously
  • Excellent attention to detail and organizational skills
  • Clear, professional written and verbal communication
Preferred Experience
  • High-volume or call-driven service environments
  • Healthcare, insurance, or medical terminology exposure
  • Advocacy-based roles such as social work or behavioral health
  • Customer-facing retail roles requiring problem resolution
Compensation & Growth
  • Competitive pay based on qualifications
  • Bonus opportunities
  • Comprehensive benefits package
  • Clear advancement pathways for high performers

Who Thrives Here
Professionals who value structure, accountability, and meaningful work - and who are seeking long-term career stability within a mission-driven organization.
If you are technically confident, dependable, and ready to grow within a high-performance environment, we encourage you to apply.
Join DVS - where your work matters and your career can advance.
A pre-employment drug screening and criminal background check are required prior to employment.

Apply