ZipRecruiter

Log In

2

Remote Optical Customer Service Jobs in Cranberry Township, PA

ForgeFit

Remote Customer Service Specialist

Pittsburgh, PA · On-site +1

$16.50 - $21.75/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Liveops

Remote Customer Service Agent

Pittsburgh, PA · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Hello Sunshine Travels

Customer Service

Pittsburgh, PA · Remote

$15 - $20.25/hr

About the job Customer Service Customer Service Representative Travel Industry Remote | Flexible Schedule | About the Role: We're looking for an enthusiastic and detail-oriented Customer Service ...

next page

Showing results 1-20

People also search for

All JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Cranberry Township, PA

Remote Optical Customer Service information

See Cranberry Township, PA salary details

$9

$18

$25

How much do remote optical customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote optical customer service in Cranberry Township, PA is $18.03, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.05 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Cranberry Township, PA? For Remote Optical Customer Service jobs in Cranberry Township, PA, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Cranberry Township, PA look for? The top searched job categories for Remote Optical Customer Service jobs in Cranberry Township, PA are:
What cities near Cranberry Township, PA are hiring for Remote Optical Customer Service jobs? Cities near Cranberry Township, PA with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Benefits Customer Service Representative

Benefits Customer Service Representative

A-Line Staffing Solutions LLC

Pittsburgh, PA • Remote

$16.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted yesterday

Job description

A-Line staffing is hiring for a Remote Benefits Customer Service (Call Center) Representative in Pittsburgh! If interested in the Remote Benefits Customer Service (Call Center) role APPLY NOW!! Benefits Customer Service Rep Details: Location: MUST live within 2 hours of Pittsburgh Pennsylvania 15222 On-site 1st day before going remote | Late Summer start, date TBD Payrate: $16.50/hr to start - 18/hr after 30-days Required Availability: Mon-Fri only, hours vary, 8-hour shift between 8a-11p | some OT required 32 to 40 hours per week during training OT hours may run as late as 11p Benefits Customer Service Rep Highlights: This position is a contract assignment with potential to hire on permanently based upon attendance, performance, and business needs Benefits are available to full-time employees after 90 days of employment and include health, optical, dental, life, and short-term disability insurance A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates Benefits Customer Service Rep Responsibilities: Quickly build rapport and respond to speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful accurate timely manner Consistently meeting commitments via phone email and instant message Ability to customize customer service approach to meet all types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements Demonstrate knowledge understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information Maintain and document complete and accurate call and case notes in English in a professional manner Benefits Customer Service Rep Requirements: Verifiable High School Diploma or GED is required Attendance mandatory for first 90 days Call center experience required Strong computer skills required Strong problem-solving skills required Must have a private/quite workspace with internet connection MUST live within live within 2 hours of Pittsburgh Pennsylvania 15222 MUST be available for afterhours OT Remote Work Requirements: Must reside within the United States - within 2 hours of Pittsburgh Pennsylvania 15222 Dedicated, distraction-free work environment High-speed, hardwired internet connection required (Wi-Fi, satellite, cellular, or dial-up connections are not acceptable) Ability to use employer-provided computer and tech equipment If interested Remote Benefits Customer Service (Call Center) role apply now!!

Brittney Blackman | bblackman@alinestaffing.com Outbound Calls, Claims, CSR, Call Center, Inbound Calls, Customer Service Representative, Healthcare, Inbound, Outbound, Benefits, Medical Terminology, Patients, Healthcare Call Center, Calling, Medical Benefits, Health Services, Provider Services, Patient Services, Medical CSR, HIPAA, Spanish Speaking, French Speaking, English Speaking, Bilingual, Confidential Data, Customer Services, Translation, Compliance, Build R

A-Line Staffing Solutions logo

About A-Line Staffing Solutions

Sourced by ZipRecruiter

A-Line Staffing Solutions is an established full-service recruiting and staffing provider that operates in the industry of human resources and recruitment. Based in Utica, Michigan, A-Line Staffing Solutions has been committed to its mission of providing innovative and effective workforce solutions since its foundation. The company specializes in providing high-quality staffing solutions for a range of disciplines, including Information Technology, Professional, Administrative, Healthcare, and more. A-Line prides itself on its ability to offer comprehensive and tailored staffing solutions in line with the varying needs of different businesses, which has played a crucial role in the company's growth and success.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Utica, MI, US

Year founded

2004

Social media

FacebookTwitter

View All A-Line Staffing Solutions Jobs

Apply