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Remote Optical Customer Service Jobs in Longview, WA

Remote Optical Customer Service information

See Longview, WA salary details

$10

$20

$28

How much do remote optical customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for remote optical customer service in Longview, WA is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.50 per hour, depending on experience, location, and employer.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.
What cities near Longview, WA are hiring for Remote Optical Customer Service jobs? Cities near Longview, WA with the most Remote Optical Customer Service job openings:

Regional Chef | Live Nation West

ASM Global

Ridgefield, WA • Remote

$105/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New


ASM Global rating

6.7

Company rating: 6.7 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

136th of 251 rated facilities management


Job description

LEGENDS GLOBAL

Legends Global is the premier partnertothe world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The LegendsGlobal culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you.Join us!

THE ROLE

The Regional Chef will provide ongoing training and support toLegendsnon-profit groups and hourly staff at ten Live Nation amphitheaters in the West region. The Regional Chef will ensure food quality, presentation,processesand sanitation, in addition toassistingwith implementing standards and consistently striving to improve culinary offerings within the assigned region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Insurefull compliance and effectiveness of the HACCP (Food Safety) program.
Contribute to the ongoing development and implementation of Legends Culinary Programs, Build Sheets and Specifications.
Effectively coordinate and work with the Regional Managers to achieve culinary operational excellence with common goals.
Effectively coordinate Support for events as needed.
Ability to assess food production and quality standards accurately.
Ability to work ata high levelof culinary standards and to train others to achieve high culinary standards.
Must be able to gain respect and credibility to influence operations personnel and enforce standards.
Excellent verbal and written communication skills.
Expert knowledge of HACCP and Food Safety practices and the ability toidentifyand correct problems in the operations.
Excellent menu planning and execution skills for all levels of events and VIP operations.
Self-motivated tomaintainknowledge of current food trends and changes in the industry.
Comprehensive knowledge of all the components contributing to food cost control.
Desire to develop and support others in their efforts to improve their culinary skills and workperformance.
Must be capable of managing multiple properties and multiple projects.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential dutyabove atthe highest levels. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired.

Must have a degree or certification from an accredited culinary arts institute, or apprenticeship certification from the American Culinary Federation.
Excellent supervisory, leadership, hands-onmanagementand coaching skills.
Good written and verbal managerial communication and customer service skills.
Must have knowledge of kitchen sanitation,operationand maintenance of kitchen equipment.
Detail-oriented and extremely organized with the ability to learnnew programsand procedures quickly.
Must be flexible to travel to and from unitslocatedin several states and work extended hours due to business requirements including nights,weekendsand holidays.
ServSafeCertification, International Food Safety Council.
Must be compassionate, consistent, and fair to the needs of the employee and of the Company.
Mustpossessstrong written and verbal communication and interpersonal skills.
Must be detail oriented, organized, able to work independently, prioritize and multi-task.
Must be willing to contribute and support fellow team members and Venues withhandson approach to our culinary operations when needed or askedin order tomaintainour business.

COMPENSATION

Competitivesalary of$90k to $105kcommensuratewith experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location:Remote in CA, WA, NM, AZ. (This is a remote position; however, candidates mustresidewithin driving distance of one or more of the venues they support. Frequent travel to assigned venues isrequiredthroughout the season, with remote work when nottraveling).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are describedbelowtheabove headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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About ASM Global

Sourced by ZipRecruiter

ASM Global was formed in October 2019 from the merger of AEG Facilities, the global innovator in live entertainment venues, and SMG, the gold standard in event management. ASM Global is a venue management powerhouse that spans five continents, 14 countries and more than 300 of the world's most prestigious arenas, stadiums, convention and exhibit centers, and performing arts venues. As the world's most trusted venue manager, ASM Global provides venue strategy and management, sales, marketing, event booking and programming, construction and design consulting, and pre-opening services. Among the venues in our portfolio are landmark facilities such as McCormick Place & Soldier Field in Chicago, the Los Angeles Convention Center, Tele2 Arena in Stockholm, the Mercedes-Benz Superdome in New Orleans, the Shenzhen World Exhibition and Conference Centre in Shenzhen, China and Van Andel Arena, DeVos Place & DeVos Performance Hall in Grand Rapids, Michigan. ASM Global also offers food and beverage operations through its concessions and catering companies.

Industry

Arts, entertainment, and recreation

Company size

10,000+ Employees

Headquarters location

Los Angeles, CA, US

Year founded

2019