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Remote Optical Customer Service Jobs in Flowood, MS

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Remote Optical Customer Service information

See Flowood, MS salary details

$8

$15

$22

How much do remote optical customer service jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote optical customer service in Flowood, MS is $15.79, according to ZipRecruiter salary data. Most workers in this role earn between $12.93 and $17.60 per hour, depending on experience, location, and employer.

What is a remote optical customer service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What are the key skills and qualifications needed to thrive as a remote optical customer service representative?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by remote optical customer service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Flowood, MS?

For Remote Optical Customer Service jobs in Flowood, MS, the most frequently searched job titles are:

What job categories do people searching Remote Optical Customer Service jobs in Flowood, MS look for?

The top searched job categories for Remote Optical Customer Service jobs in Flowood, MS are:

What cities near Flowood, MS are hiring for Remote Optical Customer Service jobs?

Cities near Flowood, MS with the most Remote Optical Customer Service job openings:

Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Flowood, MS as of August 2026, with employment types broken down into 75% Full Time, 5% Temporary, and 20% Contract. Highlights an 100% Remote job distribution, with an average salary of $32,851 per year, or $15.8 per hour.

VIRTUAL Benefits Enrollment Specialist

Globe Life American Income Division

Jackson, MS • On-site, Remote

$14.75 - $19.50/hr

Full-time

Posted 21 days ago

Job description

VIRTUAL Client Solutions Consultant
Customer Service & Consultative Sales | 100% Remote | Leadership Track
Build a Career That Grows With You
Following a record-breaking year with more than 20% company growth, we're expanding our remote team and looking for motivated professionals who are passionate about helping people while building a rewarding long-term career.
We believe the best sales professionals are outstanding customer service professionals first.
Our philosophy is simple:
"We approach sales as a form of customer service-not pressure."
If you're coachable, driven, and ready to grow in a supportive environment, this could be the opportunity you've been searching for.
About the Role
As a Remote Client Solutions Consultant, you'll combine exceptional customer service with consultative sales. You'll meet virtually with individuals who have already requested information about available benefit programs, educate them on their options, and guide them through the enrollment process.
This is a relationship-focused position built on trust, education, and personalized service-not high-pressure sales tactics.
You'll Enjoy:
• No cold calling-clients have requested information
• Comprehensive training-no industry experience required
• Performance-based advancement into leadership
• Ongoing mentorship from experienced professionals
What You'll Do
  • Meet with clients virtually through Zoom and phone consultations
  • Conduct benefit overview appointments and answer client questions
  • Educate individuals and families on available products and coverage options
  • Guide clients through applications and enrollment
  • Build long-term relationships by providing outstanding service and follow-up
  • Maintain accurate digital records and appointment schedules
  • Participate in ongoing coaching, training, and professional development
  • Contribute to a collaborative, high-performing remote team
What We Offer
🌎 100% Remote Work
Work from anywhere while enjoying the flexibility to build a schedule that supports your lifestyle.
💰 Weekly Pay + Performance Bonuses
Receive consistent weekly compensation with additional bonus opportunities based on performance.
📚 Comprehensive Training & Mentorship
No experience? No problem. We provide structured onboarding, live coaching, and continuous leadership development.
🚀 Leadership Advancement
Clear pathways into management and leadership based on performance-not tenure.
🤝 Supportive Team Culture
Join a collaborative environment where mentorship, accountability, and professional growth are priorities.
♥ Medical Reimbursement Program
Eligible representatives may qualify after 90 days.
♾ Residual Income Opportunities
Build long-term income through ongoing client relationships.
Incentive Travel
Top performers may qualify for all-expenses-paid leadership trips to destinations around the world.
Company Highlights
  • 📈 Record-breaking growth with more than 20% year-over-year expansion
  • 😊 Recognized as one of the #24 Happiest Companies to Work For
  • 🛡 Parent company Globe Life is rated A+ (Superior) by A.M. Best for financial strength
  • 🌍 Globe Life serves more policyholders than any other life insurance company worldwide
Who We're Looking For
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Customer service or client-facing experience (preferred, not required)
  • Positive attitude and strong work ethic
  • Self-motivation and accountability
  • Comfort using virtual communication tools
  • Coachability and willingness to learn
  • Desire for long-term professional growth

Many of our highest-performing team members previously worked in customer service, hospitality, retail, healthcare, education, banking, and other service-focused industries. Their ability to build relationships has translated into successful long-term careers with our organization.
Ready to Take the Next Step?
If you're looking for a remote career that combines meaningful customer interactions, professional development, unlimited growth potential, and leadership opportunities, we'd love to connect with you.
Apply today and discover how your customer service skills can become the foundation of a rewarding long-term career.
Help people. Grow professionally. Lead confidently.

Apply