ZipRecruiter

Log In

2

Remote Optical Customer Service Jobs in Elgin, IL

Kim Luxe Travel

Travel Customer Service

Chicago, IL · Remote

$16.50 - $22.50/hr

About the job Travel Customer Service We are looking for a Travel Customer Service professional to ... Fully remote position with flexible hours * Training and ongoing support to help you succeed

Addison Group

Customer Service Coordinator

Deer Park, IL · On-site +1

$26 - $28/hr

Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device ... Sunday is remote after training * Competitive benefits package * Opportunity to work in a global ...

Addison Group

Customer Service Coordinator

Deer Park, IL · On-site +1

$26 - $28/hr

Customer Service Coordinator Location (city, state): Deer Park, IL Industry: Medical Device ... Sunday is remote after training * Competitive benefits package * Opportunity to work in a global ...

Sysmex

Representative, Customer Service

Lincolnshire, IL · Remote

$16.49 - $25.91/hr

CSRI may be required to work from a remote location and requires minimal supervision. Essential ... Associate's Degree or 2 years relevant Customer Service experience in a related industry or ...

next page

Showing results 1-20

People also search for

All JobsRemote Optical Customer Service JobsRemote Optical Customer Service Jobs in Elgin, IL

Remote Optical Customer Service information

See Elgin, IL salary details

$9

$18

$26

How much do remote optical customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote optical customer service in Elgin, IL is $18.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Optical Customer Service representative, and why are they important?

To succeed as a Remote Optical Customer Service representative, you need a solid understanding of optical products, customer service principles, and typically a high school diploma or equivalent. Familiarity with CRM systems, online order management platforms, and optical software is often required. Excellent communication, problem-solving abilities, and patience help build trust with customers and resolve issues efficiently. These competencies are crucial for delivering accurate support, ensuring customer satisfaction, and maintaining smooth remote operations in the optical industry.

What are some common challenges faced by Remote Optical Customer Service representatives, and how can they be effectively managed?

Remote Optical Customer Service representatives often encounter challenges such as troubleshooting eyewear issues without being physically present and communicating complex optical information to customers in an understandable way. To manage these, representatives rely on strong communication skills, detailed product knowledge, and remote diagnostic tools or video support when available. Collaborating closely with in-house opticians and leveraging a well-structured knowledge base can also help resolve customer concerns efficiently. Staying organized and proactive in follow-ups ensures a positive customer experience and helps build trust.

What is a Remote Optical Customer Service representative?

A Remote Optical Customer Service representative is a professional who assists customers with their optical needs—such as eyeglasses, contact lenses, and vision insurance—over the phone, chat, or email from a remote location. Their responsibilities often include answering product questions, helping with orders, resolving issues, and providing technical support for online optical services. By working remotely, they help customers without requiring in-person visits to an optical store, making vision care more accessible and convenient.

What is the difference between Remote Optical Customer Service vs Remote Optical Sales Representative?

AspectRemote Optical Customer ServiceRemote Optical Sales Representative
Required CredentialsCustomer service experience, basic optical knowledgeOptical industry knowledge, sales skills, certifications
Work EnvironmentCustomer support, troubleshooting, order processingClient engagement, product promotion, sales negotiations
Employer & Industry UsageOptical retailers, labs, healthcare providersOptical retailers, eyewear brands, distributors
Search & Comparison IntentCustomer support roles in optical industrySales roles in optical industry

Remote Optical Customer Service focuses on assisting customers with inquiries, troubleshooting, and order management, requiring strong communication skills. In contrast, Remote Optical Sales Representatives actively promote products and close sales, often needing sales certifications and industry knowledge. Both roles serve the optical industry but differ in their primary functions and skill sets.

What are popular job titles related to Remote Optical Customer Service jobs in Elgin, IL? For Remote Optical Customer Service jobs in Elgin, IL, the most frequently searched job titles are:
What job categories do people searching Remote Optical Customer Service jobs in Elgin, IL look for? The top searched job categories for Remote Optical Customer Service jobs in Elgin, IL are:
What cities near Elgin, IL are hiring for Remote Optical Customer Service jobs? Cities near Elgin, IL with the most Remote Optical Customer Service job openings:
Remote Optical Customer Service jobs near you
Infographic showing various Remote Optical Customer Service job openings in Elgin, IL as of May 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $38,648 per year, or $18.6 per hour.
Remote Customer Service Pro - Industrial Supplies

Remote Customer Service Pro - Industrial Supplies

DGI Supply

Vernon Hills, IL • Remote

$23/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

A leading industrial supplies company is seeking a remote Customer Service Representative. Responsibilities include responding to customer inquiries, processing orders, and collaborating with the team to enhance customer satisfaction. The ideal candidate should have over 3 years of customer service experience and be adaptable in a fast-paced environment.

Offering competitive compensation at $23 per hour, this role is ideal for candidates residing in various states including South Carolina. #J-18808-Ljbffr

Apply