Remote Operations Jobs in Lancaster, PA (NOW HIRING)

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

This position is Remote.

• Responds to supplier, customer, property, and internal stakeholder inquiries, providing timely and effective customer service. 

• Research supplier claims, invoice discrepancies, payment questions, billing issues, credit balances, debit balances, and other account issues; communicates status and required next steps. 

• Reviews invoices and related transactions for proper handling, coding, approval routing, supporting documentation, and compliance with AP policies. 

• Reconciles non-complex supplier statements and assigned account activity; works with suppliers, customers, and internal teams to resolve open items. 

• Monitors and resolves assigned aged RNI items, pending receipts, invoice exceptions, open statement issues, and AP or AR aging items. 

• Assists in auditing invoice batches, supplier accounts, workflow items, payment application, and transaction data prior to posting or payment processing, as needed. 

• Matches and applies property direct debit payments; supports cash application, payment posting, billing support, claims research, and receivable follow-up as assigned. 

• Follows up on overdue receivables, unresolved balances, and open customer or supplier issues, including collection or courtesy calls when assigned. 

• Executes invoice, account, and system maintenance in Oracle, Coupa, or other ERP / procure-to-pay systems as assigned. 

• Supports data entry, reporting, queue management, and transaction review needs for corporate, property, and retail operations. 

• Serves as a liaison to property Finance teams, Procurement, Vendor Maintenance, Treasury, and internal AP / AR teams to resolve issues and support process consistency. 

• Applies sound judgment and maintains compliance with company policies, internal controls, SOX requirements, and applicable regulatory requirements. 

• Maintains strong supplier, customer, and internal partner relationships and demonstrates superior customer service in accordance with department and company standards. 

• Maintains strict confidentiality in all departmental and company matters. 

• Supports special projects, process documentation, system testing, reporting, and other duties as assigned. 

• Reasonable accommodation may be provided to enable qualified individuals to perform the essential functions. 

• Must be at least 21 years of age. 

• Associate degree in Accounting, Finance, Business, or a related field preferred; two or more years of accounts payable, accounts receivable, accounting operations, shared services, or related experience required; or equivalent combination of education and experience. 

• Experience with a multi-unit company, shared services environment, high-volume AP operation, AR operation, or corporate accounting support function preferred. 

• Experience with Coupa, Oracle, or similar ERP / procure-to-pay, billing, or accounts receivable systems preferred. 

• Intermediate Microsoft Excel skills preferred, including filtering, sorting, basic formulas, lookups, pivot tables, and data analysis. 

• Must be proficient in Microsoft Outlook, Word, and other Microsoft applications. 

• Must have the ability to identify problems, collect and analyze data, research system and account activity, document findings, and communicate resolution steps clearly. 

• Must have strong attention to detail, particularly when reviewing invoices, supplier records, customer accounts, payment data, receivable activity, and system information. 

• Must have excellent verbal and written communication skills. 

• Must be able to work independently in a remote environment, maintain accountability for assigned work, and exercise sound judgment when escalating issues. 

• Must have strong organization skills with the ability to prioritize and handle multiple tasks, deadlines, queues, and stakeholder requests at once. 

• Must be able to interpret written and verbal instructions, apply documented procedures, and maintain compliance with control requirements. 

• Ability to effectively present information and respond to questions from managers, suppliers, customers, property teams, internal customers, and business partners. 

• Must be able to develop and maintain cordial and professional relationships with all levels of the business and resolve problems in a diplomatic and tactful manner. 

LANGUAGE SKILLS 

Ability to read and interpret documents in English, such as policies, procedure manuals, system instructions, supplier and customer correspondence, invoices, statements, aging reports, and business communications. Ability to communicate verbally and in writing in English is required. 

REASONING ABILITY 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to analyze AP and AR issues involving multiple variables, research system, supplier, customer, invoice, payment, and account data, and recommend practical resolution steps. 

WORK ENVIRONMENT 

This role is fully remote. Team member must maintain a professional remote work environment, reliable internet access, and availability during standard business hours or as business needs require. 

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer