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Remote Operations Jobs in Edgewood, MD (NOW HIRING)

Brighter Day Services

Lead Generalist

Towson, MD · Remote

$5.0K/wk

We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team. The Role As a Lead Generalist, you are the operational backbone of your assigned regions.

CareFirst

Operations Supervisor (Remote)

Baltimore, MD · Remote

Meets operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service; resolving problems; identifying system ...

Archesys Inc

DevOps Engineer

Baltimore, MD · Remote

$100K - $120K/yr

This is a remote position. Residency Requirement: Candidates MUST have lived in the U.S. for at ... Key Responsibilities: DevOps Integration & CI/CD Pipelines: * Design, implement, and maintain ...

Valet Living

Director of Operations

Baltimore, MD · Remote

$100K - $110K/yr

Inspire Teams. Lead Operations. Grow Your Career. Valet Living is looking for a Director of ... remote teams across multiple geographies. * Proven Leadership: Strong background in managing high ...

Liberty Mutual

Remote Payroll Clerk

Baltimore, MD · On-site +1

$1.0K - $1.5K/mo

Remote Payroll Clerk Company: Liberty Mutual We are seeking a highly motivated and detail-oriented ... operations manager. Key Responsibilities: - Assist in processing requests for reimbursements ...

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Remote Operations information

See Edgewood, MD salary details

$9

$23

$48

How much do remote operations jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for remote operations in Edgewood, MD is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $27.21 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote operations, and why are they important?

To excel in Remote Operations, strong analytical abilities, operational coordination experience, and relevant educational background in operations, logistics, or a related field are essential. Familiarity with digital communication platforms, remote monitoring tools, and project management software is typically required. Exceptional time management, problem-solving, and self-motivation are standout soft skills for this role. These skills ensure effective oversight, seamless coordination, and high productivity when managing operations from a distance.

What is the difference between Remote Operations vs Remote Customer Support?

AspectRemote OperationsRemote Customer Support
Primary RoleOversees business processes, logistics, and operational workflows remotelyAssists customers with product or service inquiries remotely
Required SkillsProcess management, communication, problem-solvingCommunication, empathy, product knowledge
Work EnvironmentTypically involves coordination with teams, data analysis, and planningCustomer interaction via chat, email, or phone
Common CertificationsBusiness administration, project managementCustomer service certifications, communication skills

Remote Operations focuses on managing business processes and workflows remotely, while Remote Customer Support centers on assisting customers directly. Both roles require strong communication skills but differ in daily tasks and skill sets. Understanding these differences helps job seekers find the right remote role aligned with their skills and career goals.

Who is the best company to work for remotely?

There is no definitive best company for remote operations roles, as it depends on factors like company culture, industry, and job requirements. Many organizations across technology, customer service, and marketing sectors offer remote positions with competitive benefits and flexible schedules. Job seekers should research company reviews, remote work policies, and role-specific expectations to find the best fit.

How does a remote operations professional typically collaborate with on-site teams to ensure smooth workflows?

Remote Operations professionals often rely on digital communication tools such as project management software, instant messaging, and video conferencing to stay aligned with on-site teams. They attend regular virtual meetings, share updates in real time, and document processes meticulously to bridge the physical gap. Building strong relationships and maintaining clear, proactive communication are essential to ensure that operational goals are met seamlessly, despite location differences. This collaborative approach helps prevent misunderstandings and keeps projects running efficiently.

What are remote operations?

Remote operations refer to managing and executing business functions or processes from a location outside of a traditional office, often utilizing digital tools and communication platforms. In roles like remote operations management, employees coordinate tasks, oversee workflows, and ensure efficiency without being physically present at a central site.
What are the most commonly searched types of Operations jobs in Edgewood, MD? The most popular types of Operations jobs in Edgewood, MD are:
What are popular job titles related to Remote Operations jobs in Edgewood, MD? For Remote Operations jobs in Edgewood, MD, the most frequently searched job titles are:
What cities near Edgewood, MD are hiring for Remote Operations jobs? Cities near Edgewood, MD with the most Remote Operations job openings:
Remote Operations jobs near you
Infographic showing various Remote Operations job openings in Edgewood, MD as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $49,449 per year, or $23.8 per hour.

Lead Generalist (Remote)

Brighter Day Services

Towson, MD • Remote

$600 - $900/hr

Contractor

Re-posted 10 hours ago

Job description

About Brighter Day Services

Brighter Day Services is a fast-growing Maryland-based field services company offering residential and commercial cleaning, landscaping, pressure washing, gutter cleaning, fence repair, snow removal, and more. We operate under Robinson & Co., LLC and serve clients across four Maryland regions. We're scaling fast and looking for hungry, self-motivated professionals to join our remote operations team.

The Role

As a Lead Generalist, you are the operational backbone of your assigned regions. You'll manage inbound leads, coordinate service fulfillment, support client relationships, and ensure every job is handled from booking to completion all from your phone or computer. This is a performance-based opportunity where your income grows with your output and the revenue you help drive.

What You'll Do

  • Manage inbound leads and client inquiries across your assigned regions within 510 minutes of receipt
  • Coordinate job assignments, scheduling, and service fulfillment using BookingKoala and our CRM
  • Serve as the primary point of contact for clients in your regions handling questions, updates, and escalations professionally
  • Support the closing and onboarding of new residential and commercial service accounts
  • Upsell and cross-sell additional services during client interactions
  • Log all lead activity, job details, and client communications accurately in our CRM
  • Monitor job progress and ensure field technicians are dispatched, on time, and performing to standard
  • Escalate unresolved issues to the Lead Generalist Supervisor as needed
  • Select your own shift blocks through our scheduling app work when you want, as much as you want

How You Get Paid

This is a commission-based role with a tiered structure designed to reward volume and performance:

  • Residential commissions: 10%14% based on job value
  • Commercial commissions: 8%14% based on job value
  • Weekly volume bonuses: $25$100 depending on jobs completed
  • Recurring contract bonus: $50 per new contract + $25/month while it stays active + $75 renewal bonus
  • Performance accelerator: Hit $5,000+ in weekly regional revenue and earn +2% on ALL jobs that week
  • Milestone bonuses: Up to $500 for hitting cumulative revenue and contract targets
  • Optional weekend boost: Pick up Friday/Saturday shifts for +12% commission on all jobs closed

    What We're Looking For

    • Self-motivated individuals who thrive without micromanagement
    • Strong communication skills you'll be coordinating with clients and field technicians daily
    • Organized and detail-oriented CRM logging and job tracking are non-negotiable
    • Comfortable managing multiple jobs and clients simultaneously across two regions
    • Able to learn and follow company workflows, scripts, and pricing guidelines
    • Reliable internet connection and a quiet workspace
    • Prior experience in sales, customer service, operations, call centers, or field services is a plus but not required, we train you

    You do NOT need:

    • A degree
    • Prior industry experience
    • A set schedule

    You DO need:

    • Hunger
    • Discipline
    • The ability to stay organized and keep clients and field techs moving

    What You Get

    • Unlimited earning potential no cap on commissions or bonuses
    • Total schedule flexibility choose your own shift blocks (morning, midday, afternoon)
    • Full training & onboarding Day-1 go-live training, workflows, pricing guides, and ongoing coaching
    • Growth path top performers are first in line for Lead Generalist Supervisor roles with override commissions and leadership bonuses
    • Real support dedicated supervisors, weekly huddles, and performance dashboards so you always know where you stand

    Work Structure

    • This is a 1099 independent contractor position not W-2 employment
    • No guaranteed hours or base pay
    • You choose when and how much you work
    • Multiple shifts block available daily (8:30 AM4:30 PM windows)
    • All work is remote (subject to change in the future)