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Remote Operations Manager Jobs in Troy, NY (NOW HIRING)

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

... ConnectWise, remote management tools, Microsoft 365, Azure/Entra, Intune, Windows Server and ... Follow TAC Department and Service Operations policies, standard operating procedures, and ...

ADNET Technologies

TAC Helpdesk Engineer

Albany, NY · Remote

... ConnectWise, remote management tools, Microsoft 365, Azure/Entra, Intune, Windows Server and ... Follow TAC Department and Service Operations policies, standard operating procedures, and ...

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All JobsOperations JobsRemote Operations Manager JobsRemote Operations Manager Jobs in Troy, NY

Remote Operations Manager information

See Troy, NY salary details

$30.5K

$62.4K

$116.5K

How much do remote operations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote operations manager in Troy, NY is $62,403.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,300.00 and $76,200.00 per year, depending on experience, location, and employer.

What is a remote operations manager?

A Remote Operations Manager is responsible for overseeing and coordinating business operations from a remote location rather than a traditional office setting. This role typically involves managing teams, workflows, and processes to ensure efficiency, productivity, and alignment with company goals, all while leveraging digital tools and communication platforms. Remote Operations Managers must be skilled in virtual leadership, project management, and problem-solving to effectively support distributed teams. Their duties often include monitoring key performance indicators, implementing process improvements, and ensuring smooth day-to-day operations despite geographical distances.

What does a remote operations manager do?

The job duties of a remote operations manager involve managing a production process or the provision of a service. As a remote operations manager, you work from home to monitor business operations, plan a budget, and come up with strategies to improve efficiency, quality, and profits. Some of your job responsibilities vary depending on the industry in which you work. In fields such as production, you oversee quality assurance (QA) operations. In all positions, you coordinate with employees and departments and run meetings virtually. Some jobs require you to visit work or production sites occasionally.

What are the key skills and qualifications needed to thrive as a remote operations manager, and why are they important?

To succeed as a Remote Operations Manager, you need strong leadership, project management, and organizational skills, usually supported by a relevant degree and operations experience. Familiarity with remote collaboration tools like Slack, Asana, and Zoom, as well as knowledge of workflow management systems, is essential. Excellent communication, problem-solving abilities, and a high degree of self-motivation help you effectively lead distributed teams. These competencies are critical for ensuring operational efficiency, team alignment, and successful delivery of business objectives in a remote environment.

How do remote operations managers effectively oversee distributed teams and ensure smooth workflow?

Remote Operations Managers typically rely on digital collaboration tools and clear communication protocols to coordinate team activities across different locations. They schedule regular virtual check-ins, set clear expectations, and monitor progress using project management software. Building trust and fostering engagement are crucial, as is being proactive in addressing time zone differences and potential communication barriers. This role often requires adaptability and strong problem-solving skills to maintain team cohesion and operational efficiency in a remote environment.

What is the difference between Remote Operations Manager vs Remote Project Coordinator?

AspectRemote Operations ManagerRemote Project Coordinator
ResponsibilitiesOversees daily operations, manages teams, ensures efficiencyAssists in project planning, coordinates tasks, tracks progress
Required SkillsLeadership, strategic planning, process optimizationCommunication, organization, scheduling
CertificationsOperations management, project management (e.g., PMP)Project management certifications (e.g., CAPM, PMP)
Work EnvironmentRemote, cross-functional teams, management levelRemote, project teams, coordination role

The Remote Operations Manager focuses on overseeing overall operations and team management, requiring strategic and leadership skills. In contrast, the Remote Project Coordinator supports project execution, emphasizing organization and task coordination. Both roles often require project management certifications and operate in remote, team-based environments, but their scope and responsibilities differ significantly.

Can remote operations managers work remotely?

Remote operations managers can work remotely, as the role often involves overseeing processes, coordinating teams, and using digital communication tools. Many companies offer remote or hybrid arrangements for this position, especially with experience in project management and familiarity with collaboration software. However, some organizations may require on-site presence for certain tasks or meetings.

What's the average pay for a remote operations manager?

The average salary for a remote operations manager typically ranges from $70,000 to $120,000 per year, depending on experience, industry, and company size. Many remote roles also offer benefits such as flexible schedules and opportunities for leadership development.
More about Remote Operations Manager jobs

What are the most commonly searched types of Remote Operations jobs in Troy, NY?

The most popular types of Remote Operations jobs in Troy, NY are:

What are popular job titles related to Remote Operations Manager jobs in Troy, NY?

For Remote Operations Manager jobs in Troy, NY, the most frequently searched job titles are:

What job categories do people searching Remote Operations Manager jobs in Troy, NY look for?

The top searched job categories for Remote Operations Manager jobs in Troy, NY are:

What cities near Troy, NY are hiring for Remote Operations Manager jobs?

Cities near Troy, NY with the most Remote Operations Manager job openings:

Remote Operations Manager jobs near you
Infographic showing various Remote Operations Manager job openings in Troy, NY as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $62,403 per year, or $30 per hour.

Manager, Member Service Center - Digital and VTM

Broadview FCU

Albany, NY • Remote

$72K - $88K/yr

Full-time

Re-posted yesterday

Job description

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!

Summary of Role:

The Manager of MSC Digital and VTM leads a 24/7 digital service team responsible for delivering high-touch, high-tech member support through chat, virtual teller machines (VTMs), and web-based platforms. This leader ensures around-the- clock operational excellence, hospitality-focused digital interactions, and development of a high- performing team. Reporting to the Director MSC Voice & Digital, this role is essential in shaping a scalable, seamless digital member experience.

Essential Job Functions/Responsibilities:

  • Lead and coach Digital Supervisors and their teams to deliver exceptional 24/7 digital member service, ensuring a hospitality-forward culture focused on connection, responsiveness, and personalization.

  • Oversee and enhance digital platforms-including chat systems, VTM software, and AI-powered tools-by collaborating with cross-functional teams and leveraging AI, automation, and data analytics to improve member experiences and forecast service demand.

  • Monitor and interpret performance metrics (SLAs, KPIs, MSAT, NPS), adjusting strategies to meet quality and service standards and conducting root cause analysis using structured and unstructured data to resolve service disruptions.

  • Plan and execute staffing models, coverage strategies, and scheduling across shifts to ensure operational continuity and support voice channel operations through cross-training and shared resource planning.

  • Act as the senior escalation point for complex digital or technical service issues, ensuring compliance with regulatory requirements (e.g., FFIEC, GLBA), cybersecurity protocols, and audit standards.

  • Maintain audit-ready documentation and participate in risk assessments and penetration testing to uphold security and compliance.

  • Represent the digital channel in enterprise planning, advocating for member and employee needs across organizational initiatives.

  • Champion a scalable, seamless digital member experience by aligning operational excellence with high-tech, high-touch service principles.

  • Ensure continuous improvement in digital service outcomes through data-driven decision-making and strategic leadership

Minimum Job Qualifications:

  • 5+ years of experience in digital banking, remote service, or contact center leadership, including 2+ years in a management role.

  • Bachelor's degree from an accredited institution or equivalent experience required.

  • Proven ability to lead high-performing teams in a 24/7 operational setting.

  • Deep understanding of digital platforms and tools, with a focus on member experience.

  • Strong leadership, analytical, and communication skills.

  • Experience with digital banking applications and chat platforms preferred.

Compensation:$72,182 - $88,423, plus a competitive benefits package

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

Broadview FCU is committed to ensuring individuals with disabilities and/or those whohave special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at talentacquisition@broadviewfcu.com

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