Remote Operations Manager Jobs in Salem, OR (NOW HIRING)

Primary Work Location: Remote (Oregon Headquarters). This position is 100% remote and open only to candidates residing in states where the organization is authorized to do business.

Authorized Remote States: Oregon, Arizona, Florida, Idaho, Kentucky, Maine, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Washington.

Department:               Information Systems                                              FLSA Status:                              Exempt (Salaried)

Division:                      Information Systems                                              Physical Strength:                     Light (L)

Reports To:                 Chief Information Officer (CIO)                              Work Location Type:                 Hybrid / 100% Remote

Supervisory Role:      Yes                                                                           Occasional Weekend Work:     No

About Us:  Yamhill Community Care is a nonprofit coordinated care organization dedicated to managing the healthcare for Medicaid members, covered under the Oregon Health Plan, in Yamhill County, as well as parts of Washington and Polk Counties. Our mission is to improve the quality of life of the communities we serve by coordinating effective care. Beyond healthcare, we also provide an Early Learning Hub, supporting families and children with essential resources and programs for early childhood development. Together, we're building a unified healthy community that celebrates physical, mental, emotional, spiritual, and social well-being.

Learn more about Yamhill Community Care:  click here

Summary

The Data Systems & Analytics Director will lead the development and implementation of data-driven strategies that enhance operational efficiency and improve health outcomes within our health plan. This role will be responsible for overseeing a team of data analysts and database experts, managing complex data projects, and collaborating with cross-functional teams to leverage analytics for decision-making and strategic initiatives.

Essential Duties

1. Manages and mentors a team of data analysts, fosters collaboration, innovation, and continuous learning while ensuring alignment with organizational goals.
2. Develops and implements data strategies, governance policies, and procedures to maintain data quality, integrity, and regulatory compliance.
3. Leads analytics projects, including predictive modeling and risk stratification, to support strategic planning and operational decisions. 
4. Collaborates with stakeholders to define key performance indicators (KPIs) and develops dashboards and reporting tools that support data-driven decision-making.

Job Duties

Cross-Functional Collaboration:

• Works closely with operations, finance, and clinical IS teams to identify data needs, share insights, and drive improvements in member services and health outcomes.
• Serves as a subject matter expert on data analytics and visualization tools, providing guidance on best practices and emerging technologies.

Stakeholder Engagement:

• Presents data insights and recommendations to executive leadership and other stakeholders, and translates complex analytics into actionable strategies.
• Builds strong relationships with external partners, vendors, and stakeholders to enhance data capabilities and explore new analytics opportunities.

Continuous Improvement:

• Stays abreast of industry trends, best practices, and regulatory changes related to data analytics in healthcare, integrating relevant insights into the organization's analytics strategy.
• Drives continuous improvement initiatives to enhance analytics processes and outcomes, identifying areas for innovation and efficiency.

Management & Leadership

• Champions the organization's mission, vision, and goals.
• Inspires and motivates employees, aligns teams with company objectives, and helps maintain a positive company culture.
• Communicates clear expectations, goals, and standards to all department staff to ensure alignment and accountability.  
• Ensures staff have the necessary training, equipment, tools, and resources to perform their roles effectively by working with Human Resources.
• Analyzes and monitors staff productivity and work quality, reorganizing and distributing work assignments needed for optimal performance
• Provides consistent, fair, and supportive supervision of all assigned department staff.
• Partners with Supervisor and Human Resources to manage human resource functions such as interviewing, hiring, onboarding, training employees, conflict resolution, and performance management. 
• Meets YCCO's employee coaching standards through consistent 1:1 (one on ones) and performance coaching meetings with all department assigned staff.

Essential Department & Organizational Functions

• Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
• Participates in the preparation and submission of regulatory and contract required deliverables.
• Works closely with other YCCO departments, including Health Plan Operations and Compliance to assist with audits; including the External Quality Review (EQR), as needed.
• Supports the organization's quality improvement goals, including contributing to quality incentive programs and supporting measurable progress on quality metrics that advance the health and well-being of the communities we serve.
• Proposes and implements process improvements.
• Meets deadlines for completion of assigned responsibilities and projects.
• Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
• Attends in person Annual Company Conference in Oregon; typically held in the fourth week of September.
• Demonstrates cooperation and teamwork using a professional and respectful demeanor.
• Provides cross-training on specific job responsibilities.
• Meets identified goals that contribute to departmental goals.
• Works collaboratively in a team and matrixed (cross-department) environment with a spirit of cooperation.
• Respectfully takes direction from CIO.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

• Strong customer service skills, with a demonstrated ability to communicate effectively with non-technical users.
• Excellent organizational skills including ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy.
• Strong leadership skills with experience managing and developing teams.
• High Level of proficiency in data analysis tools (e.g., SQL, R, Python) and data visualization platforms (e.g., Tableau, Power BI).
• Advanced knowledge of healthcare data sources, analytics methodologies, and statistical techniques.
• Excellent communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.
• Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix (cross-department) or shared resources across departments work model with a spirit of cooperation.
• Proficiency in Windows and Microsoft Office 365 systems, as well as common software applications (e.g., Microsoft Office Suite).
• Ability to communicate both professionally and effectively in all forms of communication.
• Ability to work in an environment with diverse individuals and groups.
• Ability to remain flexible, positive, and adaptable.
• Ability to work across the YCCO region and to work remotely, as needed. 

Supervisory Responsibilities

Directly supervises assigned employees in the Information Systems (IS) department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to: planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; and, in partnership with Human Resources, interviewing, hiring, and training employees, as well as addressing complaints, resolving problems, and disciplining employees as needed.

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties.

Education & Experience

Required:

• Bachelor's degree in Data Science, Statistics, Health Informatics, Public Health, or a related field; or equivalent experience.
• Five Plus (5+) years of experience in data analytics within the healthcare industry, with a focus on health plans or managed care.

     OR:

• Any combination of education and experience that would qualify candidate for the position.

Preferred:

• Experience with health economics and outcomes research (HEOR) or value-based care analytics.
• Familiarity with regulatory requirements related to data privacy and security (e.g., HIPAA).

Certificates, Licenses and/or Registrations

This position does not require any certificates, licenses, or registrations.

Preferred:

• Relevant Certification in data analytics or related fields (e.g., Certified Analytics Professional, Lean Six Sigma).

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.

This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.