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Remote Operations Manager Jobs in Ocoee, FL (NOW HIRING)

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DevOps Engineer

Orlando, FL · Remote

$90K - $120K/yr

Architect and manage Azure environments (high availability, security-first) * Containerize services ... Ensure secure service communication and remote access (VPN/Bastion) Collaboration & Support

Aquatis LLC

Sales Manager (Remote)

Kissimmee, FL · Remote

United States - Sales Manager (Remote) Interested in generating sales for Aquatis? Looking to learn ... D rive sales on a weekly basis and report to operations on our weekly report. Customer Focus * M ...

Aquatis LLC

Sales Manager (Remote)

Kissimmee, FL · On-site +1

United States - Sales Manager (Remote) Interested in generating sales for Aquatis? Looking to learn ... operations on our weekly report. Customer Focus - Maintain regular and reliable attendance ...

LHH US

Contract Payroll Manager-Remote

Orlando, FL · Remote

$35 - $38.75/hr

Our client is seeking an experienced Payroll Manager to support payroll operations across a large ... This role is 100% remote and is a contract opportunity for a minimum of months. Key ...

LHH US

Contract Payroll Manager-Remote

Orlando, FL · Remote

$35 - $38.75/hr

Our client is seeking an experienced Payroll Manager to support payroll operations across a large ... This role is 100% remote and is a contract opportunity for a minimum of months. Key ...

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All JobsOperations JobsRemote Operations Manager JobsRemote Operations Manager Jobs in Ocoee, FL

Remote Operations Manager information

See Ocoee, FL salary details

$27.3K

$55.8K

$104.2K

How much do remote operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for remote operations manager in Ocoee, FL is $55,794.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $68,100.00 per year, depending on experience, location, and employer.

What is a remote operations manager?

A Remote Operations Manager is responsible for overseeing and coordinating business operations from a remote location rather than a traditional office setting. This role typically involves managing teams, workflows, and processes to ensure efficiency, productivity, and alignment with company goals, all while leveraging digital tools and communication platforms. Remote Operations Managers must be skilled in virtual leadership, project management, and problem-solving to effectively support distributed teams. Their duties often include monitoring key performance indicators, implementing process improvements, and ensuring smooth day-to-day operations despite geographical distances.

What does a remote operations manager do?

The job duties of a remote operations manager involve managing a production process or the provision of a service. As a remote operations manager, you work from home to monitor business operations, plan a budget, and come up with strategies to improve efficiency, quality, and profits. Some of your job responsibilities vary depending on the industry in which you work. In fields such as production, you oversee quality assurance (QA) operations. In all positions, you coordinate with employees and departments and run meetings virtually. Some jobs require you to visit work or production sites occasionally.

What are the key skills and qualifications needed to thrive as a remote operations manager, and why are they important?

To succeed as a Remote Operations Manager, you need strong leadership, project management, and organizational skills, usually supported by a relevant degree and operations experience. Familiarity with remote collaboration tools like Slack, Asana, and Zoom, as well as knowledge of workflow management systems, is essential. Excellent communication, problem-solving abilities, and a high degree of self-motivation help you effectively lead distributed teams. These competencies are critical for ensuring operational efficiency, team alignment, and successful delivery of business objectives in a remote environment.

How do remote operations managers effectively oversee distributed teams and ensure smooth workflow?

Remote Operations Managers typically rely on digital collaboration tools and clear communication protocols to coordinate team activities across different locations. They schedule regular virtual check-ins, set clear expectations, and monitor progress using project management software. Building trust and fostering engagement are crucial, as is being proactive in addressing time zone differences and potential communication barriers. This role often requires adaptability and strong problem-solving skills to maintain team cohesion and operational efficiency in a remote environment.

What is the difference between Remote Operations Manager vs Remote Project Coordinator?

AspectRemote Operations ManagerRemote Project Coordinator
ResponsibilitiesOversees daily operations, manages teams, ensures efficiencyAssists in project planning, coordinates tasks, tracks progress
Required SkillsLeadership, strategic planning, process optimizationCommunication, organization, scheduling
CertificationsOperations management, project management (e.g., PMP)Project management certifications (e.g., CAPM, PMP)
Work EnvironmentRemote, cross-functional teams, management levelRemote, project teams, coordination role

The Remote Operations Manager focuses on overseeing overall operations and team management, requiring strategic and leadership skills. In contrast, the Remote Project Coordinator supports project execution, emphasizing organization and task coordination. Both roles often require project management certifications and operate in remote, team-based environments, but their scope and responsibilities differ significantly.

Can remote operations managers work remotely?

Remote operations managers can work remotely, as the role often involves overseeing processes, coordinating teams, and using digital communication tools. Many companies offer remote or hybrid arrangements for this position, especially with experience in project management and familiarity with collaboration software. However, some organizations may require on-site presence for certain tasks or meetings.

What's the average pay for a remote operations manager?

The average salary for a remote operations manager typically ranges from $70,000 to $120,000 per year, depending on experience, industry, and company size. Many remote roles also offer benefits such as flexible schedules and opportunities for leadership development.
More about Remote Operations Manager jobs

What job categories do people searching Remote Operations Manager jobs in Ocoee, FL look for?

The top searched job categories for Remote Operations Manager jobs in Ocoee, FL are:

What cities near Ocoee, FL are hiring for Remote Operations Manager jobs?

Cities near Ocoee, FL with the most Remote Operations Manager job openings:

Remote Operations Manager jobs near you
Infographic showing various Remote Operations Manager job openings in Ocoee, FL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,794 per year, or $26.8 per hour.

Help Desk Supervisor

Orlando, FL • On-site, Remote

Chronos Operations, LLC
IT Services • 5 - 10K employees
Learn more about Chronos Operations, LLCexternal

Full-time

Re-posted 10 days ago

Key responsibilities

  • Provide real-time supervisory oversight of Helpdesk Tier I, II and ACE agents during assigned shift.

  • Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas (KPAs), and performance metrics are consistently achieved or exceeded.

  • Conduct regular quality assurance reviews, ticket audits, and coaching sessions to improve customer service, technical accuracy, and adherence to standard operating procedures.

Job description

Overview

Join Our Talent NetworkStay connected. Explore future opportunities. Engage on your terms.Our Talent Network is designed for professionals who want to stay informed about upcoming Chenega MIOS opportunities in government contracting- Contingent upon position availability and completion of the BI process. 

Help Desk Supervisor

Orlando, FL (Remote)

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! 

Chronos Operations, LLC is seeking a Help Desk Supervisor to provide realtime supervisory oversight for Customs and Border Protection (CBP) Technology Service Desk (TSD) Tier I, II and ACE operations. This role is responsible for ensuring service levels, quality assurance and resolution objectives are met across all Tier channels, providing onshift leadership to agents, and acting as the primary liaison between frontline staff and TSD leadership during assigned shifts.

Responsibilities
  • Provide real-time supervisory oversight of Helpdesk Tier I, II and ACE agents during assigned shift.
  • Monitor team performance to ensure all Service Level Agreements (SLAs), Key Performance Areas (KPAs), and performance metrics are consistently achieved or exceeded.
  • Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and implement continuous process improvements.
  • Conduct regular quality assurance reviews, ticket audits, and coaching sessions to improve customer service, technical accuracy, and adherence to standard operating procedures.
  • Ensure compliance with all contractual deliverables, reporting requirements, and government-directed processes.
  • Participate in operational meetings, readiness reviews, and continuous improvement initiatives to support mission success.
  • Monitor agent availability, productive status, and contact volume to ensure service delivery objectives are met.
  • Ensure >=80% of calls/chats are answered within 60 seconds (Service Level AQL).
  • Ensure >=90% email and self-service ticket processing within 12-hour period.
  • Monitor ASD ticket processing to ensure >=90% resolved or escalated within 4 hours.
  • Monitor and drive First Contact Resolution (FCR) towards >=80% target.
  • Identify and escalate operational events (volume spikes, wait time increases) per Operations Management SOP.
  • Coordinate with Help Desk Specialists on escalation flow and warm transfers.
  • Serve as on-shift liaison between Helpdesk agents and TSD leadership.
  • Participate in major incident management, ensuring timely escalation to Enterprise Operations Center (EOC).
  • Monitor and manage Sensitive VIP customer escalations.
  • Support development and deployment of alert messages for outages and known issues.
  • Provide real-time coaching and guidance to agents on call handling, troubleshooting, and documentation.
  • Support onboarding and offboarding activities, including ensuring personnel complete all required training, security requirements, and equipment accountability processes.
  • Ability to independently make sound decisions, exercise critical thinking, and apply innovative problem-solving approaches to support mission objectives and operational success.
  • Responsible for onsite coordination of Government-Furnished Equipment (GFE), including issuing equipment to new hires and recovering equipment from separating employees.
  • Ensure at least one supervisor is on duty for all shifts 24x7x365 and at each location.
  • Other duties as assigned.
Qualifications
  • High school diploma or GED equivalent required.
  • 3+ years of IT Help Desk or Service Desk experience required.
    • Experience with ServiceNow.
    • Experience with Amazon Connect.
    • Experience with Gemini, an AI platform.
  • Must be able to report onsite, as required, to support the issuance of Government-Furnished Equipment (GFE) to new employees and the retrieval of GFE from terminated or departing personnel.
  • Successfully pass background and drug screening
  • U.S. Citizenship required; must be able to pass CBP Background Investigation (BI).

Preferred Qualifications:

  • Bachelor's degree in Business Administration, Information Technology or related field preferred.
  • HDI Support Center Team Lead or similar certification.
  • ITIL Foundation certification.
  • Experience with AI tools
  • Prior CBP or federal government Help Desk experience.

Knowledge, Skills and Abilities:

  • Must be available to support rotating shift; 24x7x365 coverage required.
  • Expertise in various tools like Microsoft Project, ServiceNow, and Amazon Connect.
  • Ability to manage multiple tickets, meet SLA commitments, and maintain accurate documentation.
  • Analyze performance dashboards and operational metrics to identify trends, mitigate risks, and implement continuous process improvements.
  • Manage incident escalations and critical issues while maintaining clear communication with customers, technical teams, and program leadership.
  • Participate in operational meetings, readiness reviews, and continuous improvement initiatives to support mission success.
  • Mentor, coach, and develop Help Desk personnel through performance feedback, training, and knowledge-sharing initiatives.
  • Drive continuous improvement initiatives that enhance operational efficiency, first-contact resolution, and overall service quality.
  • Ability to work with internal teams and other agencies to resolve cross-functional IT need.
  • Ability to support rotating shift, 24x7x365 coverage.
  • Excellent interpersonal communication, facilitation, and leadership skills to effectively coordinate teams and communicate with stakeholders.
  • Proven ability to manage relationships with internal teams, external partners, vendors, and senior leadership.
  • Strong written and verbal communication skills for technical documentation and stakeholder coordination.
  • Excellent communication, leadership, and project management skills.
  • Ability to work effectively in cross-functional teams and under senior analyst guidance.
  • Ability to meet minimum clearance requirements.
  • Ability to work nights, weekends, and holidays as required.
  • Ability to travel 10%

How you'll grow 

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. 

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. 

Benefits 

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. 

Learn more about what working at Chenega MIOS can mean for you. 

Chenega MIOS's culture 

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. 

Corporate citizenship 

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. 

Learn more about Chenega's impact on the world. 

Chenega MIOS News- https://chenegamios.com/news/ 

Tips from your Talent Acquisition Team 

We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: 

Chenega MIOS web site - www.chenegamios.com 

Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm 

LinkedIn - https://www.linkedin.com/company/1472684/ 

Facebook - https://www.facebook.com/chenegamios/

#Chronos Operations, LLC

Teleworking Permitted?YesTeleworking DetailsRemoteEmployment Type: FULL_TIME

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