Remote Operations Manager Jobs in Maryland (NOW HIRING)

We Put the World on Vacation

As a member of the corporate Business Operations team the Business Operations Coordinator III is responsible for highest level quality support for all Sales and Marketing locations across Travel + Leisure Co. North America in addition to support of internal business partners including, Accounting, Payroll, Consumer Finance and Internal Audit. Support is provided through management of systems (used at the sales and marketing locations), trend analysis, implementation of new or enhanced operational processes/initiatives, and protection from any disruption to end users. This team is responsible for clear and effective communication to a large distribution of corporate and field partners. In addition to communication, this team is also responsible for maintaining processes and procedures that govern Sales and Marketing operations as well as launching initiatives that reduce risk.

This role's primary focus on the team will be process simplification/automation, and risk and compliance monitoring, through building automation tools, key reporting and performing key compliance checks and trend analysis.

Although this is a fully remote role, applicants must reside within a commutable distance toOrlando, FL. This role that requires 10% travel to one of our Sales and Marketing centers for training purposes.

How You'll Shine:

• Monitor and report on compliance by creating and utilizing reporting tools in Power BI and Excel to track and monitor site adherence to cash handling, premium management, PII protections, and data integrity protocols within the tour and sales systems.

• Creation of tools or processes to enhance operations at our sales and marketing locations using tools including but not limited to Microsoft Power Automate and in-house sales and marketing systems.

• Provide insights and recommendations, through trend analysis or areas of concern and recommend actionable steps for improvement or remediation. Identify opportunities to improve efficiencies across a variety of business units.

• Understand varying levels of urgency and ensure appropriate response time.

• Coordinate support between various communication channels

• Craft and deliver highly impactful communications for new policies, initiatives, or direction to all field partners.

• Ensure site sales and marketing processes are both protected and continually evolving.

• Design communication for process changes and provide post launch support.

• Proactively partner at all levels (end users through leadership) to provide recommendations to enhance the success of operations.

• Continually challenge the status quo to reduce any risk.

• Work closely with business partners across the organization to provide operational feedback and support.

• Drive results through peer leadership

• Partner with other business groups that are implanting changes which will impact our field Business Operations teams.

• Partner with field partners that are seeking guidance on policies, procedures, or general questions, and vendors that provide systems or services to our field Business Operations teams.

• Design training content and host companywide training calls for end users to learn new processes. Create and maintain innovative training materials and general business rules.

What You'll Bring:

• 3+ years of experience in business operations, business analysis, reporting, or a related field.

• Intermediate to advanced reporting and data analysis skills, including Excel and Power BI.

• Experience with process improvement, automation, and workflow optimization; Power Automate experience preferred.

• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.

• Excellent written, verbal, and presentation skills.

• Ability to build relationships, collaborate across teams, and influence outcomes within a large organization.

• Analytical mindset with the ability to identify risks, assess impacts, and recommend solutions.

• Experience leading or supporting cross-functional projects and operational initiatives.

• Self-motivated, accountable, and comfortable working independently and within a team environment.

• Commitment to continuous improvement, change management, and operational excellence.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.