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Remote Operations Engineer Jobs in Raleigh, NC (NOW HIRING)

Bright Vision Technologies

DevOps & SRE Engineer

Apex, NC · Remote

$100K - $150K/yr

Job Title: DevOps & SRE Engineer Location: 100% Remote (U.S.) Position Type: Full-time, Direct W2 Salary Range: $100,000-$150,000 Annually Experience Required: 6+ years Sponsorship: U.S. Citizens ...

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Remote Operations Engineer information

See Raleigh, NC salary details

$35K

$82.7K

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How much do remote operations engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for remote operations engineer in Raleigh, NC is $82,655.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $91,400.00 per year, depending on experience, location, and employer.

Is it possible to work remotely as a remote operations engineer?

Remote operations engineers can often work remotely, especially if their role involves monitoring systems, troubleshooting, and using collaboration tools. Many companies offer remote positions for this role, requiring skills in network management, scripting, and cloud platforms. Availability depends on the employer's policies and the specific job requirements.

What are some common challenges faced by remote operations engineers, and how can they be addressed?

Remote Operations Engineers often encounter challenges such as managing critical systems across different time zones, quickly diagnosing issues without on-site access, and maintaining clear communication with global teams. To succeed, it's important to leverage robust monitoring and automation tools, proactively schedule regular check-ins, and document processes thoroughly. Developing strong relationships with team members and participating in virtual collaboration sessions can also help overcome remote work barriers. In this dynamic role, adaptability and continuous learning are key to staying ahead of evolving technology and operational demands.

What are the key skills and qualifications needed to thrive as a remote operations engineer?

To thrive as a Remote Operations Engineer, you need a solid background in systems administration, networking, and cloud infrastructure, often demonstrated by a degree in computer science or a related field. Familiarity with tools like AWS, Azure, remote monitoring systems, and relevant certifications such as AWS Certified SysOps Administrator or CompTIA Network+ is highly valuable. Strong problem-solving skills, proactive communication, and excellent time management help engineers excel in remote and collaborative environments. These skills ensure efficient, reliable operations management and smooth coordination with distributed teams and stakeholders.

What is a remote operations engineer?

A Remote Operations Engineer monitors, manages, and optimizes systems and processes from a remote location, ensuring efficiency and reliability. They use advanced technology and software tools to oversee operations in industries like energy, manufacturing, or IT. Their responsibilities include troubleshooting, data analysis, and collaborating with on-site teams to maintain smooth operations. Strong technical skills, problem-solving abilities, and adaptability are essential for this role.

What are the most commonly searched types of Operations Engineer jobs in Raleigh, NC? The most popular types of Operations Engineer jobs in Raleigh, NC are:
What are popular job titles related to Remote Operations Engineer jobs in Raleigh, NC? For Remote Operations Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Operations Engineer jobs in Raleigh, NC look for? The top searched job categories for Remote Operations Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Operations Engineer jobs? Cities near Raleigh, NC with the most Remote Operations Engineer job openings:
Remote Operations Engineer jobs near you
Infographic showing various Remote Operations Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 82% Full Time, 14% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $82,655 per year, or $39.7 per hour.

Senior Manager - Unified Communications Operations (Remote)

First Citizens Bank

Raleigh, NC • Remote

Full-time

Posted 3 days ago

New

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona, North Carolina and Texas.

The Senior Manager, Unified Communications Operations leads the delivery, stability, security, and continuous improvement of the Bank's enterprise voice and collaboration services. This role is responsible for managing a team that supports mission-critical Unified Communications platforms, ensuring high availability, operational excellence, regulatory compliance, and exceptional service delivery.

The position partners closely with Unified Communications Engineering, Infrastructure, Security, and Business leaders to support technology lifecycle management, operational readiness, resiliency, and strategic transformation initiatives. The ideal candidate brings deep experience leading large-scale Cisco Unified Communications environments within highly regulated enterprise organizations


Responsibilities

Leadership & Operational Management

  • Lead and develop a high-performing Unified Communications Operations team.
  • Establish operational standards, governance, service levels, and performance metrics.
  • Drive operational excellence through incident, problem, change, and service management practices.
  • Serve as the senior escalation point for critical production issues and service disruptions.
  • Build strong partnerships across Infrastructure, Engineering, Security, Risk, and business stakeholders.

Service Delivery & Platform Operations

  • Ensure the availability, stability, performance, and supportability of enterprise voice and collaboration services.
  • Oversee day-to-day operations, maintenance, monitoring, and support of Unified Communications platforms.
  • Lead major incident response, service restoration, root cause analysis, and continuous improvement efforts.
  • Support technology upgrades, platform lifecycle management, and operational readiness for new solutions.
  • Manage relationships with telecommunications carriers and strategic technology vendors.

Engineering Partnership & Strategic Initiatives

  • Collaborate with Engineering teams on platform roadmaps, upgrades, resiliency, and modernization efforts.
  • Ensure new technologies transition smoothly into production support.
  • Participate in capacity planning, disaster recovery, and business continuity initiatives.
  • Provide operational guidance for architecture and technology design decisions.

Security, Risk & Compliance

  • Ensure Unified Communications platforms remain secure, compliant, and aligned with enterprise standards.
  • Oversee patch management, vulnerability remediation, and operational risk controls.
  • Support audits, regulatory requirements, and security assessments.
  • Maintain operational resiliency and recovery capabilities for critical communications services.

Qualifications

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Applications development, analysis or engineering OR High School Diploma or GED and 12 years of experience in Applications development, analysis or engineering

Preferred Qualifications

  • 8+ years supporting enterprise Unified Communications environments.
  • 7+ years leading technical operations teams in large-scale organizations.
  • Experience managing mission-critical, 24x7 production environments.
  • Strong background with Cisco Unified Communications technologies and SIP-based services.
  • Experience managing telecommunications providers, vendors, and operational budgets.
  • Experience within a highly regulated environment, preferably a financial institution.
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Unity Connection, Expressway, IM & Presence
  • SIP Trunking, Session Border Controllers (SBCs), and Voice Gateways
  • VoIP architecture and troubleshooting
  • Cloud and hybrid collaboration technologies (Microsoft Teams Phone preferred)
  • ITIL service management practices
  • Incident, Problem, Change, and Release Management
  • Vulnerability Management, Business Continuity, and Disaster Recovery
  • Experience in a Large Financial Institution (LFI).
  • Experience supporting cloud contact center integrations.
  • Microsoft Teams Phone experience.
  • ITIL, PMP, CCNP Collaboration, CCIE Collaboration, or equivalent certifications.

#LI-JB1

Skill(s): Previous leadership for technical implementation,

Knowledge of Standard Development Life Cycles (like Waterfall or Agile),

Knowledge of system and data design

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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