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Remote Operations Analyst Jobs in Huntertown, IN

Doc\'s Diesel

Customer Experience Lead

Bryan, OH · On-site +1

$50K - $60K/yr

Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the ... Analyze data to identify trends and drive continuous improvement across all touchpoints. What You ...

Doc's Diesel

Customer Experience Lead

Bryan, OH · Remote

$50K - $60K/yr

Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the ... Analyze data to identify trends and drive continuous improvement across all touchpoints. What You ...

Doc's Diesel

Customer Experience Lead

Bryan, OH · Remote

Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the ... Analyze data to identify trends and drive continuous improvement across all touchpoints. What You ...

Doc's Diesel

Customer Experience Lead

Bryan, OH · On-site +1

$50K - $60K/yr

Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the ... Analyze data to identify trends and drive continuous improvement across all touchpoints. What You ...

Franklin Electric

Web Developer

Fort Wayne, IN · On-site +1

... analysts, and fellow developers, this is an opportunity to make a real impact across a global ... Service Operation * Provides technical support for CMS, custom applications and integrations used ...

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All JobsOperations Analyst JobsRemote Operations Analyst JobsRemote Operations Analyst Jobs in Huntertown, IN

Remote Operations Analyst information

See Huntertown, IN salary details

$12

$29

$49

How much do remote operations analyst jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote operations analyst in Huntertown, IN is $29.71, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $35.53 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote operations analyst?

To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.

What are the typical daily responsibilities of a remote operations analyst?

As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.

What is a remote operations analyst?

A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.

What cities near Huntertown, IN are hiring for Remote Operations Analyst jobs? Cities near Huntertown, IN with the most Remote Operations Analyst job openings:
Remote Operations Analyst jobs near you
Infographic showing various Remote Operations Analyst job openings in Huntertown, IN as of August 2026, with employment types broken down into 79% Full Time, 11% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $61,798 per year, or $29.7 per hour.

Customer Experience Lead

Doc\'s Diesel

Bryan, OH • On-site, Remote

$50K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Customer Experience Lead
Full-time | Monday - Friday 8:00 am - 4:30 pm EST
Bryan, OH (On-site, Hybrid, or Remote) 


About Doc\'s Diesel

Doc\'s is in a true scaling phase. We are building an omnichannel auto parts brand with ambition, speed, and high standards. That means we need builders, people who take ownership, move fast, solve problems, and want to help shape where the company goes next. This is a strong fit for someone who wants responsibility, visible impact, and the chance to grow inside a business that is aiming much bigger.


The Role

You\'ll own the full customer journey from order to delivery, leading a small but growing team and raising the bar on every touchpoint. This role is as hands-on as it is strategic: you\'ll pick up the phone and solve customer problems directly, while also building the AI-powered tools and workflows that let the team move faster without losing the personal touch. Experience with eCommerce and automotive or diesel parts is preferred.


What You\'ll Do


  • Lead and develop the customer experience team, setting clear goals and expectations
  • Serve as a direct point of contact for customers across phone, email, and social
  • Own the team\'s AI strategy, piloting and scaling tools that speed up response time and improve accuracy
  • Build and maintain AI-assisted workflows for ticket triage, drafting, and FAQ automation
  • Coach the team on using AI tools effectively while keeping responses personal and on-brand
  • Manage product returns and refunds, ensuring accuracy and same-day resolution when possible
  • Collaborate with operations, fulfillment, and marketing to fix recurring issues and strengthen the end-to-end experience.
  • Track customer trends, feedback, and KPIs, and share insights with leadership
  • Monitor and respond to customer reviews to protect and grow brand reputation
  • Manage virtual assistants (VAs) for consistent coverage and messaging
  • Optimize support platforms like Richpanel (or similar) for efficiency and scale
  • Handle complex or escalated issues with professionalism and a customer-first mindset
  • Support product knowledge initiatives, including understanding new launches and compatibility questions.
  • Analyze data to identify trends and drive continuous improvement across all touchpoints.


What You Bring

  • 2 to 5 years leading a customer service or customer experience team (eCommerce preferred)
  • Hands-on experience using AI tools in a customer service setting (AI chat assistants, automated ticket routing, AI-drafted responses)
  • Comfort evaluating, piloting, and driving team adoption of new AI/CX technology
  • Proven ability to coach and develop high-performing teams
  • Strong analytical mindset with experience using KPIs, dashboards, and reporting tools
  • Excellent written and verbal communication skills with a friendly, professional tone


Nice to Have

  • Experience or knowledge of automotive or diesel parts
  • Experience implementing AI features within platforms like Richpanel, Gorgias, Zendesk, or Intercom
  • Proficiency with Shopify, Amazon Seller Central, and Google Workspace


Core Values Alignment


  • Can Do Attitude
  • Extreme Ownership
  • Customer Focused
  • No B.S.
  • We > Me


What We Offer


  • Salary: $50,000–$60,000 per year
  • Insurance: Health, vision, dental, and life insurance - after 60 days of employment
  • Retirement: Simple IRA with 3% company match - after 60 days of employment
  • PTO: Vacation and sick time - after 60 days of employment
  • Bonus: No Entitlement Self-Funded Quarterly Incentive Program if goals met - after 90 days of employment
  • Opportunities for professional growth and development


Doc\'s Diesel is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by applicable law.

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