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Remote Operations Analyst Jobs in Avon, OH (NOW HIRING)

Fortress SRM LLC

Service Desk Analyst I

Independence, OH · Remote

$21 - $24/hr

... operations. Key Responsibilities * Deliver exceptional customer service and technical support via ... Provide remote support to managed services customers using remote monitoring and management (RMM ...

Lantern

Strategy Analyst

Cleveland, OH · Remote

The role will support daily operations, drive operational improvements, identify growth ... This is a remote-first role with occasional (~1x month) travel. Responsibilities and Duties:

Solera

Senior Dynamics Systems Analyst

Westlake, OH · Remote

This is a fully remote role working CST hours. Responsibilities: * Lead and participate FinOps ... Work closely with all Finance, Operations, and IT teams to automate manual processes, implement ...

Huntington

Business Analyst 3

Cleveland, OH · On-site +1

$52K - $101K/yr

Develops operational procedures for products, services and systems supported. * Designs processes ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

New

PNC Bank

Loan Support Analyst (Commercial)

Cleveland, OH · On-site +1

$36K - $49K/yr

... Operations organization. This position may be eligible for remote work in select geographic ... Preferred Skills Analytical Thinking, Capital Management, Compliance Requirements, Documentations ...

Splash Financial

Director of HELOC Operations

Cleveland, OH · Remote

$160K - $210K/yr

This is a remote role based out of the Cleveland area, and the ideal candidate is a process-driven ... Strong analytical skills with ability to use data to diagnose bottlenecks, forecast capacity needs ...

Unison Risk Advisors

Financial Analyst

Cleveland, OH · On-site +1

... and operational reporting • Aggregate data across systems to support analysis • Support KPI, dashboard, and reporting development Projects & Business Support • Support cross-functional ...

TEKsystems

Systems Analyst

Cleveland, OH · Remote

$75 - $85/hr

... remote position. Application Deadline This position is anticipated to close on Aug 7, 2026. About ... Our expertise in strategy, design, execution and operations unlocks business value through a range ...

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Remote Operations Analyst information

See Avon, OH salary details

$13

$30

$51

How much do remote operations analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote operations analyst in Avon, OH is $30.53, according to ZipRecruiter salary data. Most workers in this role earn between $21.73 and $36.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a remote operations analyst?

To thrive as a Remote Operations Analyst, you need strong analytical abilities, data interpretation skills, and experience with process optimization, typically supported by a degree in business, operations, or a related field. Familiarity with tools like Excel, data visualization platforms (such as Tableau or Power BI), and workflow management systems is commonly required, and certifications in Lean Six Sigma or project management can be advantageous. Excellent communication, time management, and problem-solving skills are essential for collaborating with cross-functional teams and working independently. These competencies are crucial for accurately monitoring operational performance and driving improvements from a remote setting.

What are the typical daily responsibilities of a remote operations analyst?

As a Remote Operations Analyst, your typical day involves gathering and analyzing operational data, identifying trends or inefficiencies, and generating actionable insights to enhance workflows. You'll often work with digital dashboards and reporting tools to monitor key performance indicators and create reports for management. Collaboration is frequent with other departments, such as IT, customer service, or logistics, to implement process improvements or investigate challenges. While your work is largely independent, strong virtual teamwork and communication skills are vital to keep projects on track and ensure seamless remote collaboration.

What is a remote operations analyst?

A Remote Operations Analyst monitors and manages operational processes, systems, or data for a company from a remote location. They analyze performance metrics, troubleshoot issues, and optimize workflows to ensure efficiency. This role often involves using digital tools, data analytics, and communication platforms to collaborate with teams and provide actionable insights. Industries such as finance, technology, and logistics frequently employ Remote Operations Analysts to maintain seamless operations across distributed teams. Strong analytical, problem-solving, and communication skills are essential for success in this role.

What are the most commonly searched types of Operations Analyst jobs in Avon, OH? The most popular types of Operations Analyst jobs in Avon, OH are:
What job categories do people searching Remote Operations Analyst jobs in Avon, OH look for? The top searched job categories for Remote Operations Analyst jobs in Avon, OH are:
What cities near Avon, OH are hiring for Remote Operations Analyst jobs? Cities near Avon, OH with the most Remote Operations Analyst job openings:
Remote Operations Analyst jobs near you
Infographic showing various Remote Operations Analyst job openings in Avon, OH as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% Remote job distribution, with an average salary of $63,494 per year, or $30.5 per hour.

Service Desk Analyst I

Fortress SRM LLC

Independence, OH • Remote

$21 - $24/hr

Full-time

Posted 6 days ago

Job description


Position Overview

The Service Desk Analyst is responsible for providing high-quality, reactive technical support to managed services customers. This role serves as the first point of contact for inbound service requests and incidents, delivering timely troubleshooting, resolution, and escalation in accordance with established service desk procedures. The Service Desk Analyst operates in a 24×7×365 environment on a rotating schedule to support continuous operations.

Key Responsibilities

  • Deliver exceptional customer service and technical support via inbound phone calls, tickets, and remote sessions.

  • Diagnose, troubleshoot, and resolve end-user issues related to:

    • Windows domains and workgroups

    • Windows networking (mapped drives, shared folders, printers)

    • Active Directory user account creation, modification, and access management

    • Microsoft Exchange (on-premises and hosted), Microsoft 365, and Google Workspace

    • Microsoft Office applications

    • Windows and macOS operating systems

    • Third-party applications, coordinating with vendor support as needed

  • Provide remote support to managed services customers using remote monitoring and management (RMM) tools.

  • Accurately document all work performed, including time entries, troubleshooting steps, and resolution details.

  • Maintain clear and consistent written and verbal communication with customers regarding ticket status and resolution progress.

  • Ensure all tickets include complete and accurate information, including:

    • Problem description

    • Resolution steps

    • End user details

    • Initiation and completion times

    • Customer satisfaction confirmation

  • Adhere to defined escalation procedures and collaborate with senior technicians and engineering teams when appropriate.

  • Support service desk operational metrics, service level objectives (SLOs), and quality standards.

Required Experience & Skills

  • Strong customer service mindset with the ability to communicate technical concepts clearly and professionally.

  • Ability to work independently while also collaborating effectively within a team environment.

  • Comfortable operating in a fast-paced, high-volume service desk environment.

  • Demonstrated problem-solving, analytical, and decision-making skills.

  • Excellent organizational skills with the ability to manage multiple tasks concurrently.

  • Dependable, punctual, and able to work assigned shifts in a rotating 24×7 schedule.

Education & Certifications

Required (one of the following):

  • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or a related field

  • Associate degree plus 1 year of relevant professional experience

  • 2 years of relevant professional experience in a service desk or technical support role

Preferred:

  • CompTIA A+ (Must obtain within 6 months of employment)

  • Microsoft certifications (Windows 10/11, Microsoft 365)

  • Active Directory administration experience

Work Schedule

  • Rotating shifts supporting 24 hours a day, 7 days a week operations

  • Specific hours determined based on service desk staffing needs

Physical & Environmental Requirements

  • Frequent sitting with occasional walking and light lifting

  • Ability to grasp, reach, speak clearly, and listen attentively

  • Rare stooping or crouching

  • Visual acuity sufficient for computer-based work

  • Mental requirements include general intelligence, coordination, attention to detail, and verbal and numerical reasoning

  • Work is performed in a temperature-controlled, professional office or approved remote-work environment

  • Regular attendance and punctuality are essential functions of this role