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Remote Operational Technology Engineer Jobs in New York

Recruiting

Service Operations Manager

Manhattan, NY · Remote

CEO Location:Remote, Global Term: Permanent Full-Time Benefits: Remote Work, Certifications and ... Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead * Minimum of 3+ years in ...

Hexagon AB

IT Support Senior Engineer

New York, NY · On-site +1

... remote access tools. * Respond to and resolve incidents and service requests within the ServiceNow ... Turning complex operational data into actionable intelligence, Octave connects expertise, real ...

MLabs

Tech Ops Manager

New York, NY · Remote

$80K - $150K/yr

This position collaborates closely with Engineering, Security, and Operations teams to support ... Remote Operations: Proven experience managing IT infrastructure and logistics for a distributed ...

Advocate

Tech Support Specialist

New York, NY · On-site +1

Serve as the first line of support for internal teams experiencing operational tech issues. * Escalate and coordinate fixes with engineering as needed. * Onboarding & IT Support (20%) * Set up ...

Mondo

Ad Tech Software Engineer

Manhattan, NY · Remote

$130K/yr

Remote (U.S. - EST working hours) Start Date Is: ASAP / Early July Duration: Permanent (FTE ... Collaborate with Product, Operations, SRE, and executive stakeholders * Leverage AI-assisted ...

My IT Crew

Senior IT Support Engineer (Remote)

Brooklyn, NY · On-site +1

$85K - $100K/yr

This position is fully remote anywhere in the United States. Ready to get off the IT machine and ... We are expanding our operations and seeking to grow our team. We have an opening for a Senior IT ...

Zenlaw

Full-Stack Engineer (Remote)

New York, NY · On-site +1

Actively partner with our tech team to learn from each other and make well-rounded solutions We are ... skills: * DevOps (docker, kubernetes) * MLOps * Python (machine learning, Natural Language ...

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Remote Operational Technology Engineer information

How does a remote operational technology engineer typically collaborate with on-site teams to resolve technical issues?

Remote Operational Technology Engineers often work closely with on-site teams by leveraging digital communication tools such as video conferencing, remote desktop software, and real-time monitoring systems. They provide technical guidance, troubleshoot problems, and help implement solutions without being physically present. Building strong relationships with on-site staff and maintaining clear, timely communication are crucial, as remote engineers rely on accurate feedback and updates to diagnose and address operational technology challenges effectively.

What is the difference between Remote Operational Technology Engineer vs Remote Industrial Automation Technician?

AspectRemote Operational Technology EngineerRemote Industrial Automation Technician
CredentialsBachelor's in Engineering or related field, certifications like Cisco, CompTIATechnical diploma or associate degree, certifications in PLCs or SCADA systems
Work EnvironmentDesign, implement, and maintain OT systems remotely in industrial settingsInstall, troubleshoot, and repair automation equipment remotely or on-site
Industry UsageManufacturing, energy, utilities with focus on system integrationFactories, plants, and facilities managing automation hardware

The Remote Operational Technology Engineer focuses on designing and maintaining OT systems remotely, ensuring system security and integration. In contrast, the Remote Industrial Automation Technician primarily handles troubleshooting and repairing automation hardware remotely or on-site. Both roles require technical certifications and are vital in industrial sectors, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a remote operational technology engineer?

To thrive as a Remote Operational Technology Engineer, you need a solid background in industrial control systems (ICS), networking, and cybersecurity, typically backed by an engineering degree or equivalent experience. Familiarity with SCADA, PLC programming, remote monitoring tools, and relevant certifications like CISSP or ISA/IEC 62443 is common. Strong problem-solving, communication, and self-management skills set standout professionals apart, especially when collaborating remotely with diverse teams. These skills are crucial for maintaining secure, reliable, and efficient operations in complex industrial environments while working off-site.

What is a remote operational technology engineer?

A Remote Operational Technology (OT) Engineer is a professional who manages, monitors, and maintains industrial control systems and networks from a remote location. They ensure that critical infrastructure systems, such as those in manufacturing, energy, or utilities, operate efficiently and securely. Their responsibilities often include troubleshooting equipment issues, implementing cybersecurity measures, and supporting automation systems. This role is increasingly important as more organizations adopt remote monitoring and control solutions for their OT environments.
What are the most commonly searched types of Operational Technology Engineer jobs in New York? The most popular types of Operational Technology Engineer jobs in New York are:
What are popular job titles related to Remote Operational Technology Engineer jobs in New York? For Remote Operational Technology Engineer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Remote Operational Technology Engineer jobs in New York look for? The top searched job categories for Remote Operational Technology Engineer jobs in New York are:
What cities in New York are hiring for Remote Operational Technology Engineer jobs? Cities in New York with the most Remote Operational Technology Engineer job openings:
Remote Operational Technology Engineer jobs near you

Service Operations Manager

Recruiting

Manhattan, NY • Remote

Full-time

Re-posted 20 days ago

Job description

 

Role:Service Operations Manager 
Department:Service Delivery 
Reports To:CEO 
Location:Remote, Global  
Term: Permanent Full-Time  
Benefits: Remote Work, Certifications and Training Program. Unlimited Time Off 

Company Overview 

Imagis is an IT digital transformation firm that has been focused on the technology needs of Non-Profits, Biotech, Biomed, and other Healthcare IT companies for over 25 years.  
 
Our Mission is to deliver the best digital workplace experience for people to work better together securely with technology while balancing productivity and security. 

Our Vision is to build a future where people are connected, resourceful and leveraging technology to realize their potential. A bright future of growth and evolution where everyone can imagine more, achieve more and be more. A future where technology creates limitless opportunities for the global economy, organizations, and individuals. 

Our Core Values 

  • Intentional Growth 

  • Thoughtful Execution 

  • Integrity Above All Else 

Position Overview:  

As a key leader within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining strong relationships with internal and external stakeholders. This role is pivotal in shaping our service operations and aligning them with our strategic objectives. 

Position Responsibilities 

  • Team Leadership:  
    Lead, manage and hold accountable the service team, fostering accountability, innovation, and collaboration. 

  • Process Development:  
    Build and optimize service operations processes to enhance service delivery. 

  • Daily Coordination:  
    Facilitate weekly service team and daily stand-up meetings, ensuring clear communication and actionable follow-ups. 

  • Project Management:  
    Develop project plans, assign resources and provide regular project status updates and efficiently manage resource allocation across the service pipeline. Facilitate project kick-off calls and lessons learned documentation. 

  • Change Management:  
    Handle change orders and direct service change requests, ensuring seamless execution. 

  • Documentation Management: 
    Ownership of documentation structure, SOP quality and adherence. 

  • Policy Compliance:  
    Ensure adherence to service desk processes in line with company policies. 

  • Service Level Management:  
    Monitor and achieve service level objectives across all service incidents and requests. 

  • Vendor Relations:  
    Maintain regular communication with key third-party vendors, ensuring alignment with service objectives. 

  • Strategic Reviews:  
    Conduct technology alignment reviews, providing insightful recommendations. 

Qualifications 

  • Excellent English communication skills 

  • Strong technical background within Microsoft 365 and Azure Ecosystem 

  • Proven leadership in service delivery management 

  • Excellent communication and team management skills 

  • Knowledge of current technology trends 

  • Minimum of 5+ years working in IT MSP or similar IT Service Desk team 

  • Minimum of 5+ years as Infrastructure IT Engineer (T2 or T3) or Team Lead 

  • Minimum of 3+ years in IT Project Management 

  • 1 or more of the following certifications or similar 

  • ITIL 

  • CAPM 

  • PMP 

  • Project + 

  • M365 or Azure Fundamentals 

PersonalSkills 

  • Self-motivated and driven 

  • Builder of process and systems 

  • Results oriented 

  • Strategic thinker with ability to execute  

  • Precise and detailed 

  • Clear and assertive communication style 

Key Performance Indicators 

  • Service Gross Margin 

  • SLA Adherence 

  • Standards Compliance 

Employment Type: FULL_TIME

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