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Remote Onsite It Support Technician Jobs in Riverside, CA

Shield

IT Support Supervisor

Anaheim, CA · On-site +1

$80K - $90K/yr

IronOrbit - Remote Compensation: $80,000 - $90,000 / year Description Supervises the day-to-day ... Route unassigned tickets & act as liaison between receptionists & technician pool * Success is ...

Compass Group

Hybrid Remote/Onsite Dietitian

Ontario, CA · On-site +1

$40 - $50/hr

Support the growth of staff and dietetic interns through education and training as applicable What ... information. Compass Group is an equal opportunity employer. At Compass, we are committed to ...

NTT DATA Services

Desktop Support Technician

Irvine, CA · On-site +1

$21.75 - $27.75/hr

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ... Physically able to lift and move Enterprise and Client technology hardware in our customer ...

NTT America

Desktop Support Technician

Irvine, CA · On-site +1

$21.75 - $27.75/hr

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ... Physically able to lift and move Enterprise and Client technology hardware in our customer ...

NTT DATA Services

Desktop Support Technician

Irvine, CA · On-site +1

$21.50 - $27.25/hr

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ... Physically able to lift and move Enterprise and Client technology hardware in our customer ...

NTT Data Americas, Inc.

Desktop Support Technician

Irvine, CA · On-site +1

$21.75 - $27.75/hr

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting ... Physically able to lift and move Enterprise and Client technology hardware in our customer ...

LIBERTY DENTAL

Manager, IT Operations

Tustin, CA · On-site +1

Lead or support Disaster Recovery (DR) exercises, failover testing, and resilience planning ... Remote or hybrid work options available for various positions. Compensation In the spirit of pay ...

Qodoro Global LLC

Accounting Manager

Irvine, CA · Remote

Primarily Remote - Onsite one week per quarter Employment Type: Full-Time / Direct Hire Industry ... Proficiency in Microsoft Office and adaptable to new technologies * Excellent multitasking ...

RIIASH LLC

Desktop Support Technician L1/L2

Orange, CA · Remote

$21.75 - $27.50/hr

Coordinate with remote server administrators for infrastructure-level issues. Maintain internal support documentation and knowledge base entries. Escalate issues appropriately when beyond Level 1 ...

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All JobsRemote Onsite It Support Technician JobsRemote Onsite It Support Technician Jobs in Riverside, CA

Remote Onsite It Support Technician information

See Riverside, CA salary details

$14

$26

$38

How much do remote onsite it support technician jobs pay per hour?

As of May 27, 2026, the average hourly pay for remote onsite it support technician in Riverside, CA is $26.15, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $29.62 per hour, depending on experience, location, and employer.

What is the difference between Remote Onsite IT Support Technician vs Help Desk Technician?

AspectRemote Onsite IT Support TechnicianHelp Desk Technician
Work EnvironmentProvides support both remotely and onsite at client locationsPrimarily remote, with some on-site support
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+, Help Desk certifications
ResponsibilitiesDiagnoses hardware/software issues, installs equipment, onsite troubleshootingResponds to user tickets, remote troubleshooting, basic support
Industry UsageIT service providers, corporate IT departmentsHelp desk support in various industries

The main difference is that Remote Onsite IT Support Technicians handle both remote and on-site support, often troubleshooting hardware and network issues directly at client locations. Help Desk Technicians primarily provide remote support via phone or ticket systems, focusing on software and user issues. Both roles require similar certifications but differ mainly in work environment and scope of support.

What are the most commonly searched types of Onsite It Support Technician jobs in Riverside, CA? The most popular types of Onsite It Support Technician jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Remote Onsite It Support Technician jobs? Cities near Riverside, CA with the most Remote Onsite It Support Technician job openings:
Remote Onsite It Support Technician jobs near you

IT Support Supervisor

Shield

Anaheim, CA • On-site, Remote

$80K - $90K/yr

Full-time

Posted 16 days ago

Job description

IT Support Supervisor
Department: Managed Services
Employment Type: Full Time
Location: IronOrbit - Remote
Compensation: $80,000 - $90,000 / year
Description
Supervises the day-to-day operations of the IT Services Support Team. Identifies, researches, & resolves complex technical problems by coaching Level I/II teams and escalating incidents to Engineering team. Creates and maintains support documentation & adheres to department processes & procedures (SOP's). Documents, tracks, & monitors problems through the CRM to ensure customer Service Level Agreements (SLAs) are met. Assists Manager with Level I/II onboarding and skills development as needed. The IT Escalation Supervisor may need to work directly with clients when necessary to ensure customer satisfaction.
This position will work a standard schedule of Monday - Friday from 11:00AM - 8:00PM EST, with some exceptions to this schedule on an as-needed basis.
Key Responsibilities
Employee Supervision
  • Assist Managers with Setting Task Assignments & Priorities for Level I/II
  • Actively Rotate Between Team/Queues - coaching/escalating for Level I/II
  • Leading Team by Example - model behaviors & work practices
  • Assist with Onboarding new hires & Cross-Training of Level I/II
  • Assist Managers with Maintaining Staff Scheduling
  • Success is measured against team performance % of ticket escalations

CRM Management
  • Actively Manage Issue Escalations during shift
  • Provide Daily Shift Change Status Reports to Manager
  • Review all open tickets with Manager in CRM during shift & assist with resource assignments when necessary
  • Route unassigned tickets & act as liaison between receptionists & technician pool
  • Success is measured against team performance % of ticket reopens

Customer Management
  • Meeting customer SLA's
  • Follow-up If Necessary or to Build Relationship
  • Issue Survey and Drive Response Rate
  • Review relationship & provide Sale Lead Opportunities when possible
  • Success is measured against team performance % SLA compliance

Skills, Knowledge & Expertise
Education:
o Preferred - Associate's degree in Information Technology or a related field
o Mandatory - High School diploma or equivalent
Minimum Experience:
o 7+ years of experience in IT working as a lead/senior IT support role or engineer
Certifications:
o Minimum (2): A+, Network+, Server+, Security+, etc...
o Minimum (1): MCSE, CCENT/CCT, VCP6
Expertise:
  • Strong diverse technical background showing progressive growth in responsibilities and duties including team lead/mentoring
  • Technical Skills must exceed that of Level I and Level II support staff.
  • Experience and able to present examples of leading teams & empowering team members to achieve professional growth
  • Highly self-motivated & directed
  • Keen attention to detail
  • Proven analytical and problem solving abilities
  • Ability to effectively prioritize and execute tasks in a high pressure environment
  • Exceptional customer service orientation
  • Strong oral and written communication skills

Working Conditions
Monitoring the CRM support queue over the weekend to make sure tickets are being handled as expected. Job requires occasional after hour and weekend escalation management and support. Client onsite work could be required on a project or emergency basis.

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